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Windows 7: Windows Update Error 8007370D

27 Oct 2015   #1
dbaray

Windows 7 Professional x64
 
 
Windows Update Error 8007370D

Dear all,

I have tried for more than a month to solve this problem. I am following the instruction posted in this forum. I tried points 1 to 3 from this link:

Windows Update Posting Instructions

I am attaching a copy of the CBS folder.

Please help !!!!

Thanks




Attached Thumbnails
Windows Update Error 8007370D-windows_update_error.png  
My System SpecsSystem Spec
.
27 Oct 2015   #2
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Hi dbaray & welcome to the forum.
Did you have a virus or malware on your machine?
What anti-virus, anti-malware & firewall are you running?

You have huge amount of issues according to checkSUR.log
NoelDP will need to chime in on this, he's the expert.
Repair install of win7x64 pro might the correct path. (not recommending this) Just a thought with amount of corruption.

Found 95274 errors
CSI Manifest Missing Total count: 2
CSI Missing Deployment Key Total count: 4128
CSI Corrupt Component Keyform Total count: 1
CSI Corrupt Identity Total count: 2
CSI C Mark Deployment Missing Total count: 4
CBS MUM Corrupt Total count: 1
CBS Catalog Missing Total count: 1
CBS Watchlist Package Missing Total count: 43082
CBS Watchlist Component Missing Total count: 48053

Unavailable repair files:
winsxs\manifests\amd64_bd3dabe31fa60f57kb4db4dba55f427f_b03f5f7f11d50a3a_6.1.7601.22733^none_6ddb7a6 751a8e8d0.manifest
winsxs\manifests\amd64_7f13ff1161e10796e976cf05db553abc_b03f5f7f11d50a3i_6.1.7601.18523^none_b9cdae9 619b6df1d.manifest
servicing\packages\Microsoft-Vindows-IE-Spelling-Parent-Package-Efgli{h~31bf3056ad364e35~~10.2.9200.16437.mum
servicing\packages\Microsoft-Vindows-IE-Spelling-Parent-Package-Efgli{h~31bf3056ad364e35~~10.2.9200.16437.mum
servicing\packages\Microsoft-Vindows-IE-Spelling-Parent-Package-Efgli{h~31bf3056ad364e35~~10.2.9200.16437.cat
servicing\packages\Microsoft-Vindows-IE-Spelling-Parent-Package-Efgli{h~31bf3056ad364e35~~10.2.9200.16437.cat
My System SpecsSystem Spec
28 Oct 2015   #3
dbaray

Windows 7 Professional x64
 
 

Thanks wben353,

I just reset windows update components and run the SURT again. I am attaching again the checkSUR.log.

Here are the answers to your questions

Did you have a virus or malware on your machine?
Maybe, but I never realized.

What anti-virus, anti-malware & firewall are you running?
I have Norton Security.

Thank you so much for your help,
dbaray
My System SpecsSystem Spec
.

29 Oct 2015   #4
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

I'll work on finding the unavailable repair files. In the mean time, run these and see if they find any malware/viruses. They're all free. I like free!!

Malwarebytes click here

HitmanPro click here make sure you download x64 version

SuperAntiSpyware click here

ADWCleaner click here

ADWCleaner requires a reboot after you remove crapware.

You can remove/delete any crapware they find on default setting safely (I use these regularly without issues)

If HitmanPro finds anything and you can't delete it, activate the trial period and delete away!!

Be patient and allow those scanners to complete, one at a time.

Let us know if they found anything (don't need to be real specific as to what, just, virus, pup, toolbar, etc.)

I'm not a fan of Norton stand alone antivirus or Norton Security Suite (better AV's and firewalls free too)
My System SpecsSystem Spec
29 Oct 2015   #5
dbaray

Windows 7 Professional x64
 
 

Thanks so much. I just finished running all the suggested programs. They all found adware, but I don't think there were any virus or malware. I am attaching screen shots of the results.

Please let me know if you have any other idea on how to solve the problem.

Kind regards,
dbaray


Attached Thumbnails
Windows Update Error 8007370D-malware-1.png   Windows Update Error 8007370D-malware-2.png  
Attached Images
Windows Update Error 8007370D-malware-3.png 
My System SpecsSystem Spec
30 Oct 2015   #6
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

You should give NoelDP a shout on how to proceed. I'm not an expert here by any means, he is.

Did you delete the 191 files HitmanPro found?
My System SpecsSystem Spec
01 Nov 2015   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

OUCH!

There is no real way to fix that number of CheckSUR problems manually - a repair install is your best option.
My System SpecsSystem Spec
01 Nov 2015   #8
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

That's what I thought NoelDP, glad to hear you agree.
Hope your eye issue is better.
My System SpecsSystem Spec
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