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Windows 7: Corrupted files

28 Oct 2015   #1
AirPower4ever

Windows 7 Pro 64-bit
 
 
Corrupted files

Well, I am trying to help a friend of mine and I am over my head. He asked me to do his updates on his laptop since he is working long hours so I said sure. That was a mistake as it takes forever for the updates to download. 3 updates took 1.1hours to download so off I went searching around here and found that I should run sfc /scannow. So I did and I got a message that some files are corrupted and that they could not be fixed.

Went to the Microsoft website and found Mr. Fixit for slow downloads for updates to Windows 7 and it did fix some items, but I got one error that could not be fixed.

I then checked the CBS log (as it said to) and I have no idea what I am reading. But at the bottom I do see three files that say are corrupted. Did a search and nothing is making sense to me so here I am.

Can someone help me with this? I do have a copy of the CBS log if someone wants to see it.

His system is a Windows 7 Pro 64-bit which he has another one along with several of mine; in case we want to copy some "good" files over. Thanks and I look forward to working with someone on this.


My System SpecsSystem Spec
.
28 Oct 2015   #2
AirPower4ever

Windows 7 Pro 64-bit
 
 

Sorry, I forgot the log.
My System SpecsSystem Spec
29 Oct 2015   #3
AirPower4ever

Windows 7 Pro 64-bit
 
 

I am assuming I did something wrong here since no one answered so in the next couple of days I will hopefully get my hands on my friends computer, clear out the CBS log, rerun the scan and get a newer fresh copy. I'll get pictures of the scan as well, maybe that will help out for some help.

Edit: I ran in to my first issue. Here is the attachment pic. How do I find out or stop what's using the CBS log?


Attached Images
Corrupted files-capture3.jpg 
My System SpecsSystem Spec
.

30 Oct 2015   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Nothing wrong - apart from a shortage of personnel able to assist

Here's the important bits from the SFC scan
Code:
	Line 557855: 2015-10-28 14:50:20, Info                  CSI    0000055d [SR] Repairing 3 components
	Line 557856: 2015-10-28 14:50:20, Info                  CSI    0000055e [SR] Beginning Verify and Repair transaction
	Line 557859: 2015-10-28 14:50:20, Info                  CSI    00000560 [SR] Cannot repair member file [l:30{15}]"icardie.dll.mui" of Microsoft-Windows-IE-Infocard.Resources, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 557862: 2015-10-28 14:50:20, Info                  CSI    00000562 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 557865: 2015-10-28 14:50:20, Info                  CSI    00000564 [SR] Cannot repair member file [l:24{12}]"hwrusalm.dat" of Microsoft-Windows-TabletPC-CoreInkRecognition.en-us.ale, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-us", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
There appear to be some background problems with the system being confused as to whether SP1 is installed or not - which I don't think is related to the above errors.

I'll post a fix for these when I can get the time.
My System SpecsSystem Spec
30 Oct 2015   #5
AirPower4ever

Windows 7 Pro 64-bit
 
 

Thank you NoelDP. The system has an SSD in it and it was running sluggish. Another reason that prompted me to look at my friends system. So I did some driver updates and not it seems better, but I still get the error in the command prompt.

Again, thank you for your response.
My System SpecsSystem Spec
02 Nov 2015   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - ap4aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\ap4aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\ap4aa
or
DIR E:\ap4aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\ap4aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
My System SpecsSystem Spec
02 Nov 2015   #7
AirPower4ever

Windows 7 Pro 64-bit
 
 

OK, will do. This week I'll be heading over to his house so I will bring all this.

Thanks and I will let you know
My System SpecsSystem Spec
08 Nov 2015   #8
AirPower4ever

Windows 7 Pro 64-bit
 
 

OK, did the copy and all seems well. I was able to run the sfc scannow.

Here is the latest CBS log. See what you think.
My System SpecsSystem Spec
09 Nov 2015   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Yup - the SFC log looks OK now

Good luck!
My System SpecsSystem Spec
09 Nov 2015   #10
AirPower4ever

Windows 7 Pro 64-bit
 
 

Thank you again NoelDP!!!
My System SpecsSystem Spec
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