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Windows 7: Can't Start Windows Update. Says File Missing.

30 Oct 2015   #1
realtekwin7

 
 
Can't Start Windows Update. Says File Missing.

How can I post my log here?
I don't know much about computers and something is going on after updating.
I work in 6 hours and I gotta go to sleep but will come back when I wake up.
Also my audio has been disabled which is weird.
No realtek update works, and when i uninstall audio driver windows keeps installing hd audio drivers.
does my computer think it has windows 10?


My System SpecsSystem Spec
.
30 Oct 2015   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the Windows Update Posting Instructions
and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
My System SpecsSystem Spec
31 Oct 2015   #3
realtekwin7

 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the Windows Update Posting Instructions
and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

hmmm...my windows doesn't want to open the MSU file?
it doesn't know what program to use?
can i open it in cmd.exe?
My System SpecsSystem Spec
.

31 Oct 2015   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote:
However ... the utility which actually executes the *.msu is WUSA.EXE, the Windows Standalone Update Installer.
So open a Command Prompt "As Administrator", and run this command:

WUSA <path>\Windows6.1-KB947821-v34-x64.msu

to install the update.
what do i select to run/open an .msu file? - Microsoft Community

I added the file name in that, as long as your path and file name are correct it should work for you.


Attached Thumbnails
Can't Start Windows Update. Says File Missing.-2015-10-30_23h41_26.png  
My System SpecsSystem Spec
02 Nov 2015   #5
realtekwin7

 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote:
However ... the utility which actually executes the *.msu is WUSA.EXE, the Windows Standalone Update Installer.
So open a Command Prompt "As Administrator", and run this command:

WUSA <path>\Windows6.1-KB947821-v34-x64.msu

to install the update.
what do i select to run/open an .msu file? - Microsoft Community

I added the file name in that, as long as your path and file name are correct it should work for you.
hey sorry I haven't replied, I've just been working all this week. I brought my laptop to work so I'll do this on my lunch break in a hour.
My System SpecsSystem Spec
02 Nov 2015   #6
realtekwin7

 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote:
However ... the utility which actually executes the *.msu is WUSA.EXE, the Windows Standalone Update Installer.
So open a Command Prompt "As Administrator", and run this command:

WUSA <path>\Windows6.1-KB947821-v34-x64.msu

to install the update.
what do i select to run/open an .msu file? - Microsoft Community

I added the file name in that, as long as your path and file name are correct it should work for you.
I dropped the update folder in my OS (C : ) drive is that okay? im about to open it
My System SpecsSystem Spec
02 Nov 2015   #7
realtekwin7

 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote:
However ... the utility which actually executes the *.msu is WUSA.EXE, the Windows Standalone Update Installer.
So open a Command Prompt "As Administrator", and run this command:

WUSA <path>\Windows6.1-KB947821-v34-x64.msu

to install the update.
what do i select to run/open an .msu file? - Microsoft Community

I added the file name in that, as long as your path and file name are correct it should work for you.
it told me access denied? : (
at first it said i couldn't find the file, now i did it and it said access denied.
my lunch break ends in half an hour so i'll be back soon
My System SpecsSystem Spec
02 Nov 2015   #8
realtekwin7

 
 

i did the DISM.exe /Online /Cleanup-image /Restorehealth

and it said error 87.

so i'll be back soon, my lunch break is over.
do you guys need my PC specs?
My System SpecsSystem Spec
02 Nov 2015   #9
realtekwin7

 
 

do you guys want the DISM.log error file I got after trying to use command prompt to open the MSU file?
My System SpecsSystem Spec
Reply

 Can't Start Windows Update. Says File Missing.




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