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Windows 7: Unable to install updates

08 Nov 2015   #1
RobertD

Windows 7 Pro
 
 
Unable to install updates

Error code: 80072F78

I have followed all instructions and have the CBS log on my desktop, but don't know how to move it to here?? Help please.


My System SpecsSystem Spec
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08 Nov 2015   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

This should help with uploading the file,

Screenshots and Files - Upload and Post in Seven Forums

Make sure you zip it up first.
My System SpecsSystem Spec
08 Nov 2015   #3
RobertD

Windows 7 Pro
 
 

I have tried to click on the attachment icon, but it doesn't go "red", nor clicking on "manage attachments" does nothing. I have zipped the CBS file and it is ready, but unable to proceed from here??
My System SpecsSystem Spec
.

08 Nov 2015   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

I have no idea what you mean by the red reference, it's the same method you used in this thread,

Shut down

If the file is larger than 8MB you'll have to upload to OneDrive or something similar and post a link.
My System SpecsSystem Spec
09 Nov 2015   #5
RobertD

Windows 7 Pro
 
 

OK, sorry for the misstatement, I thought the attachment icon was supposed to turn red when clicked; my bad. When I click on it now, it comes up to Upload a file. I give it the name of the file (CBS.7z) and it shows "uploading file" and then quits after a bit and says try again. So what am I doing wrong now; it's a
7 zip file.
My System SpecsSystem Spec
09 Nov 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

It's the .7z that is the problem. Just use the native windows zip function.
My System SpecsSystem Spec
09 Nov 2015   #7
RobertD

Windows 7 Pro
 
 
CBS log

My System SpecsSystem Spec
09 Nov 2015   #8
RobertD

Windows 7 Pro
 
 

to derekimo:
did you receive the CBS.zip?
My System SpecsSystem Spec
09 Nov 2015   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by RobertD View Post
to derekimo:
did you receive the CBS.zip?
It is there, unfortunately I can't help with that, I was just helping you get the file uploaded so someone capable of deciphering that can assist.

This is a pretty busy section so it may take a bit.
My System SpecsSystem Spec
10 Nov 2015   #10
RobertD

Windows 7 Pro
 
 
Thanks

derekimo
Many thanks for your patience and all the help. Just hope someone will be able to give me an answer as to how to correct this problem.
My System SpecsSystem Spec
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 Unable to install updates




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