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Windows 7: Windows couldn't check for update, error code 8007370D

13 Nov 2015   #1
adoka

Win7 64bit
 
 
Windows couldn't check for update, error code 8007370D

Hello,

I found the windows update doesn't work at all, and attached please find the CBS log files and the COMPONENTS file:

https://www.dropbox.com/s/4p2hvpf2n6...OMPONENTS?dl=0

Any help is greatly appreciated!!


My System SpecsSystem Spec
.
14 Nov 2015   #2
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Hi adoka & welcome to sevenforums.

Try running attached, restart &try windows update again.


Attached Files
File Type: bat Reset_Windows_Update_Full.bat (1.9 KB, 3 views)
My System SpecsSystem Spec
14 Nov 2015   #3
adoka

Win7 64bit
 
 

Thanks! I just run the bat file using administrator, restarted, but still get the error code 8007370D ...
My System SpecsSystem Spec
.

15 Nov 2015   #4
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Do you have windows DVD & your product key.

Are you running Antivirus & firewall. Have you scanned for virus/malware infections recently?

System should be scanned for them before trying Repair Install would definitely solve your issue. Have detailed instruction with video.

It preserves all your installed programs, files, folders, music, pictures, etc. just reinstalls windows. I do a few every week. Piece of cake.
My System SpecsSystem Spec
16 Nov 2015   #5
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hold off on the repair install for now, this looks perfectly fixable

Replace COMPONENTS Hive

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the below file, components.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing a file: components (it has no file extension)
  5. Then navigate to C:\Windows\system32\config and rename the file components to components.bak.
  6. Copy (Ctrl+C) and Paste (Ctrl+V) the components file on your Desktop into this folder.
  7. Run the System Update Readiness Tool (SURT) again and when it finishes installing, attach the log to your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


Note: If, at any point, you are displayed an error saying the file is in use, or access denied, reboot and try again.

https://dl.dropboxusercontent.com/u/...COMPONENTS.zip

Tom
My System SpecsSystem Spec
16 Nov 2015   #6
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Thanks for chiming in Tom!
My System SpecsSystem Spec
17 Nov 2015   #7
adoka

Win7 64bit
 
 

Thanks, wben & Tom! I replaced the component file and run the SURT, here please check the log file.


Attached Files
File Type: zip CheckSUR.persist.zip (7.1 KB, 2 views)
My System SpecsSystem Spec
17 Nov 2015   #8
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Still some errors in log.

Get back to you tomorrow, need sleep. 1 am in Michigan

Nite!
My System SpecsSystem Spec
17 Nov 2015   #9
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Can you run the SURT again and upload a fresh copy of your COMPONENTS hive please?
My System SpecsSystem Spec
17 Nov 2015   #10
adoka

Win7 64bit
 
 

Sure, I did find that the update works again! After all updates installed, here please find the fresh COMPONENT and log files. Thanks!

https://www.dropbox.com/s/4p2hvpf2n6...OMPONENTS?dl=0


Attached Files
File Type: zip CheckSUR.persist.zip (7.2 KB, 3 views)
My System SpecsSystem Spec
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 Windows couldn't check for update, error code 8007370D




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