Not able to preform Windows update on a clean install of W7 SP1 64B


  1. Posts : 1
    Windows 7 Home Premium 64-bit SP1
       #1

    Not able to preform Windows update on a clean install of W7 SP1 64B


    Hi all,

    As the title says, I am not able to preform Windows Update.

    So a little bit of background. Over the week I purchased a new 500GB SSD as my old 120GB SSD had reached it's capacity.

    I threw in the new SSD and installed Windows 7 SP1 64bit via a legit DVD + key I purchased last year. Installation went smoothly, and I followed with install my mobo drivers, graphics card drivers, and Google Chrome.

    Next step was to update Windows, so I launched Windows Updater and clicked check for updates. From there it never stopped checking. I left it alone for 20 min and nothing.

    So I decided to consult with the internet. I tried Microsoft's own Fix It tool, and the results told me that there was an error code 0x8024402c.

    I did more googling, and found a fix that was working for some people that involved the LAN settings in IE and running the net stop/start wuauserv command. Still nothing.

    Eventually my computer told me there were some updates ready to be installed. I was a bit confused, but I shut of my computer to allow the install to start. It took almost an hour to shut down. Then I powered back on and the configuration of the updates started. It stayed at 0% for a long time and then finally failed and reverted back, which also took a ton of time. I gave up and went to bed.

    Today I formatted the SSD and started over. Installed W7, drivers, chrome, went to start updates, and still nothing.

    I actually just got a message from the action center now saying I have updates ready to install, just like yesterday, so I'm not even going to bother.

    Any help would be appropriated! Here's my system specs and a screen shot of my windows update.

    Specs:
    Not able to preform Windows update on a clean install of W7 SP1 64B-specs.png

    Windows Update:
    Not able to preform Windows update on a clean install of W7 SP1 64B-wu.png

    Windows Update taking it's sweet time:
    Not able to preform Windows update on a clean install of W7 SP1 64B-wu-stuck.png

    I'm having issues uploading the CBS file. I think it has to do with the file being 10MB. Any tips on what to do?
    I split the CBS folder into two folders to allow for uploading:
    Attachment 376694
    Attachment 376695

    Thanks!

    Here's the MGADIAG report:


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6B2TJ-VPGDX-PYQTF
    Windows Product Key Hash: CWJHxd4bTCtuBiJAzpntY+5afWw=
    Windows Product ID: 00359-892-2365606-85803
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CAAB9526-6648-4677-80C2-15635501BF59}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CAAB9526-6648-4677-80C2-15635501BF59}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PYQTF</PKey><PID>00359-892-2365606-85803</PID><PIDType>5</PIDType><SID>S-1-5-21-3574657376-820430976-874773081</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1602</Version><SMBIOSVersion major="2" minor="7"/><Date>20131029000000.000000+000</Date></BIOS><HWID>6FD73107018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-892-236560-00-1033-7601.0000-3282015
    Installation ID: 021075621650593651287752540914393703994842862184217912
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PYQTF
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/24/2015 2:44:23 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEAln2iBdxadMTassIb3BiEnUStrIKchAbXgl0gZsj2
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      FPDT			ALASKA		A M I
      LPIT			ALASKA		A M I
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      SSDT			PmRef		Cpu0Ist
      BGRT			ALASKA		A M I
    Last edited by tom427; 24 Nov 2015 at 15:49. Reason: Added MGADIAG report
      My Computer


  2. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Tom,

    20mins is nothing there are 200+ updates to DL/install let it run overnight, or split the updates via let me choose option.

    Roy.
      My Computer


  3. Posts : 477
    Win 7 Home Premium x64/Linux Lite 2.6 x64
       #3

    Might want to install this KB first

    Installing and searching for updates is slow and high CPU usage occurs in Windows 7

    if you have 8 gig ram choose 100 updates, or you will receive out of memory error around 165, WU uses RAM to store updates until integrity verification
      My Computer


 

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