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Windows 7: Windows 7 Ultimate stuck in update loop after trying Windows 10

30 Nov 2015   #1
darhome

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows 7 Ultimate stuck in update loop after trying Windows 10

Hi,
I updated to Windows 10 but found after the upgrade my Windows installation would suddenly hang roughly after 2-3 minutes.
I reverted back to my trusted Windows 7 setup but found I am unable to update windows.

As per instructions on Windows update posting:
1) Ran SURT - no issues were found
2) SFC scan - no issue found
3) Windows update error code - None found, screenshot attached
4) Log collection - attached

Any help will be highly appreciated.
Windows 7 Ultimate stuck in update loop after trying Windows 10-screen-capture-windows-update.png




My System SpecsSystem Spec
.
05 Dec 2015   #2
darhome

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

help please !!!!
My System SpecsSystem Spec
05 Dec 2015   #3
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
So you do think win-10 is going to reload ?

Did you remove the prior win-10 preparation updates ?
Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums
My System SpecsSystem Spec
.

05 Dec 2015   #4
mannasee

win 7 home premium 64
 
 

I am wondering if windows update is broken for fresh installs?

Am refurbisishing 2 different Dell computers, brand new SSD's, fresh installs of 7SP1 from ISO.

Windows won't update either one. Both have been fully activated. Have tried windows update diagnostic, fix it 50202 (regular and aggressive mode), and windows update reediness tool.

So far my entire day down the toilet.

Every time I reboot and check it says "never checked" for updates! Just runs for hours. "Checking updates" Nothing. What a frustrating experience!

I even tried to upgrade to W10 out of desperation, but when it gets to "checking updates" it stays at ZERO! Amazing hosery. Something is WAY screwed up on the windows update server's end, must be?

Windows update working fine on my other win764 machine though, so go figure?

Not sure what else I can do. Tried re-installing from scratch multiple times, same results.

Just wanted to state it here, obviously there is no solution, just broken Micro$oft garbage as usual.

May take them weeks to even realize there is a major problem?

Best regards, mannasee
My System SpecsSystem Spec
05 Dec 2015   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Well just in the last week I've clean installed 2 versions of win-7
1 home premium and 1 pro
Went okay but a tad slow searching but there are 200+ updates as well
I usually only search for Important updates and uncheck the box to give recommended updates the same as Important ones
But still do not install or download them automatically.
My System SpecsSystem Spec
06 Dec 2015   #6
darhome

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Thrashzone,
Thanks heaps. Nope I had not tried to disable windows 10. I had infact given up on ever updating to windows 10.
All I want is for my Windows 7 to recover from this update loop.

Do you want me to provide any further information?
My System SpecsSystem Spec
06 Dec 2015   #7
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Very weird indeed situation :/
Heck use this on both machines
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
07 Dec 2015   #8
darhome

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Thrashzone,
How does the 'Windows Genuine and Activation issue Posting instructions' help with my problem?
or are you referring to Mannasee??
My System SpecsSystem Spec
07 Dec 2015   #9
darhome

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-44D48-QBHWY-DKK22
Windows Product Key Hash: s2MsC/LcX+eYNJ0OsASBCgQJ1mM=
Windows Product ID: 00426-065-2856671-86066
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2914308F-5F51-43CA-B2E5-531D682384F1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2914308F-5F51-43CA-B2E5-531D682384F1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DKK22</PKey><PID>00426-065-2856671-86066</PID><PIDType>5</PIDType><SID>S-1-5-21-972308216-332507963-878861273</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0401</Version><SMBIOSVersion major="2" minor="7"/><Date>20120214000000.000000+000</Date></BIOS><HWID>C2A53A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-285667-00-3081-7600.0000-2882014
Installation ID: 016942734372526665419873628405267365109773784594911476
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DKK22
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/12/2015 7:37:59 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAIAAAADAAAAAgABAAEACrZqsagtEsIKU+hhOibQ1fQtsoL8RQz8cJIucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  SSDT            Intel_        AoacTabl
  DMAR            INTEL         SNB 
  BGRT            ALASKA        A M I
My System SpecsSystem Spec
07 Dec 2015   #10
Porthos

Windows 8.1 x64
 
 

To the thread starter. Looks like you are using an unauthorized MSDN product key. And that is most likely the issue.
065 - Technet/MSDN/Bizspark Windows 7 Ultimate
My System SpecsSystem Spec
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 Windows 7 Ultimate stuck in update loop after trying Windows 10




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