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Windows 7: Cannot install IE 11 error 9c59

08 Jan 2016   #1
dmkin

Windows 7 Pro 32bit
 
 
Cannot install IE 11 error 9c59

I cannot install ie 8 to ie 11 in my PC which is win7 pro 32 bit . I tried to download the offline installer or run windows update and get a 9c59 error. I have run surt and found two errors but I have no idea how to solve. Can anyone give me a hand to solve. Thank you.




Attached Files
File Type: log CheckSUR.log (1.1 KB, 7 views)
My System SpecsSystem Spec
.
08 Jan 2016   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You don't have I.E. 8 which should of been installed with Windows 7.

Where did you get your media for installing Windows 7 Ultimate?

Completing this tutorial by Brink might give us some answers.

Please complete and post results here.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
08 Jan 2016   #3
dmkin

Windows 7 Pro 32bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {574C622C-7D01-45F7-BA71-1C2BB34746A7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{574C622C-7D01-45F7-BA71-1C2BB34746A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-2421909090-4234463677-3828627969</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>33922C0</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>9SKT80AUS</Version><SMBIOSVersion major="2" minor="7"/><Date>20140424000000.000000+000</Date></BIOS><HWID>B2833E07018400FE</HWID><UserLCID>0C04</UserLCID><SystemLCID>0C04</SystemLCID><TimeZone>中國標準時間(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-9S   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-2002012
Installation ID: 003084606786953530474184806241282561193723168792698854
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 8/1/2016 14:55:13

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:16:2015 12:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GG4IcIEnqsEXi5KpGbYjJZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		TC-9S   
  FACP			LENOVO		TC-9S   
  HPET			LENOVO		TC-9S   
  MCFG			LENOVO		TC-9S   
  FPDT			LENOVO		TC-9S   
  SLIC			LENOVO		TC-9S   
  SSDT			LENOVO		TC-9S   
  SSDT			LENOVO		TC-9S   
  SSDT			LENOVO		TC-9S   
  ASF!			LENOVO		TC-9S   
  BGRT			LENOVO		TC-9S   
  TCPA			LENOVO		TC-9S
I have downgrade from 11 to 8 before.
My System SpecsSystem Spec
.

08 Jan 2016   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Well I don't see the problem in the log.

Go to Start Orb and type in Internet Explorer. Does I.E. come up on the list?

What .net framework do you have installed?

How long has you Windows 7 been installed?
Have you ever been able to get Windows 7 Updates?
Where did you get the media you used to install Windows 7 Pro.

**What security programs do you have installed?**

This from Post #1 might be confusing me.
Quote:
I cannot install ie 8 to ie 11 in my PC which is win7 pro 32 bit .
To make sure I understand your problem.
Your system has no Internet Explorer of any number. (8,9,10 or 11)
Is that correct.
My System SpecsSystem Spec
Reply

 Cannot install IE 11 error 9c59




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