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Windows 7: Unable to use upgrade key - error code 0xc004f061

15 Jan 2016   #1
GrahamU

Windows 7 Ultimate 64 bit
 
 
Unable to use upgrade key - error code 0xc004f061

Hi,

Have a legit copy of Win 7 that was installed on PC that I built. Then upgraded to Ultimate via Windows Anytime Upgrade. I have a box with the product key but no disk.
My hard drive crashed and PC went in for repairs. The guy installed a new version of Ultimate as a clean install.
After some months, I got message that Windows is not genuine.
I tried the activation option with my upgrade key but received a message that this product key can only be used for upgrades, not clean installations.
What are my options?



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {FB464892-DDB9-40CB-8AC6-FC7124DDF2B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151230-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB464892-DDB9-40CB-8AC6-FC7124DDF2B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4219532430-1871191100-2657066382</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG45FC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>IDG4510H.86A.0113.2009.0804.1430</Version><SMBIOSVersion major="2" minor="4"/><Date>20090804000000.000000+000</Date></BIOS><HWID>83123907018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4427A6FC628AED2</Val><Hash>Ckd8vrEUN61gLjKaN5RJ0cZgwyc=</Hash><Pid>81599-873-4556224-65983</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-2057-7601.0000-2272014
Installation ID: 012464894163815676798476243696182491528036193701161092
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Initial grace period
Time remaining: 42000 minute(s) (29 day(s))
Remaining Windows rearm count: 0
Trusted time: 15/01/2016 11:48:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAIAAAACAAAAAQABAAEA6GF4VjseJKsoqoQ0Rrwi3WoeojC8RbyJAB4iREbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		DG45FC  
  FACP			INTEL		A M I
  HPET			INTEL 		DG45FC  
  MCFG			INTEL 		DG45FC  
  ASF!			INTEL 		DG45FC



My System SpecsSystem Spec
.
15 Jan 2016   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The things I see in your log are.

Quote:
Windows Product ID: 00426-OEM-8992662-00006
Which is a product ID for this.
Win 7,Ultimate,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992662-00006

This shows that your system has product ID for a ACER/GATEWAY/PACKARD and your system would be considered a Intel system because you have a Intel retail motherboard. (Model>DG45FC)



your computer repair shop did you no favor. It appears that their install is a counterfeit install for your computer.

From you post #1

Quote:
Have a legit copy of Win 7 that was installed on PC that I built. Then upgraded to Ultimate via Windows Anytime Upgrade. I have a box with the product key but no disk.
You should still have the Microsoft DVD and the proper COA key that you use when you built the system.
Do a clean install with that. Then see if Microsoft will allow a Upgrade using your Upgrade key.
My System SpecsSystem Spec
15 Jan 2016   #3
GrahamU

Windows 7 Ultimate 64 bit
 
 

As i mentioned ...

"My hard drive crashed and PC went in for repairs. The guy installed a new version of Ultimate as a clean install."

I should have added that he used one of his own disks to do this to get my system up and running again.
My System SpecsSystem Spec
.

15 Jan 2016   #4
GrahamU

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by GrahamU View Post
As i mentioned ...

"My hard drive crashed and PC went in for repairs. The guy installed a new version of Ultimate as a clean install."

I should have added that he used one of his own disks to do this to get my system up and running again.
Does this mean that I have to do a double install - original plus the upgarde?
My System SpecsSystem Spec
15 Jan 2016   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From your post #1
Quote:
Have a legit copy of Win 7 that was installed on PC that I built.
Exactly what Windows 7 did you use when you built the computer?
My System SpecsSystem Spec
15 Jan 2016   #6
GrahamU

Windows 7 Ultimate 64 bit
 
 

Initial build was Windows 7 Home Premium - then upgraded to Ultimate via Windows Anytime Upgrade
My System SpecsSystem Spec
15 Jan 2016   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm not sure if Microsoft allows Upgrades with Windows 7 any longer.

But if you already have the Ultimate Upgrade key they surly might.

You would have to install and activate Windows 7 Home Premium and then try the Ultimate Upgrade using the Ultimate Upgrade key.

You can't upgrade a Windows 7 if their isn't a legal copy of Windows 7 installed.
My System SpecsSystem Spec
15 Jan 2016   #8
GrahamU

Windows 7 Ultimate 64 bit
 
 

Ok, Thank you. I have thought of buying a new key for Win 7 Ultimate but it seems only dodgy dealers are selling this. Will try and get hold of MS via phone and see what can be done. Otherwise it will probably mean a purchase of Win 10 but not sure I want to do this yet.
My System SpecsSystem Spec
15 Jan 2016   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Let us know what Microsoft tell you.

Or you could wait for other members to give different advice. I'm no expert in anything.
My System SpecsSystem Spec
15 Jan 2016   #10
Pauly

Win7 Ultimate X64
 
 

Have a look at option 3 here - Clean Install with a Upgrade Windows 7 Version gives you the registry edit workaround for your exact problem

May or may not work as you already have a dodgy slic installed ???
My System SpecsSystem Spec
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 Unable to use upgrade key - error code 0xc004f061




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