Product key in registry does not correspond with product key in BIOS

Hi Riddler,
Results from that report show

ALL GOOD.

The prod code is for W7 pro.
On a Fujitsu Lifebook E724, which was shipped with that version in 2015, BIOS date confirms this
Slic table is present and correct.

Notes
if you google the partial code its widely shown on the net and therfore likely to be Fujitsu base SLP code
It has been re-armed once.

Roy

Riddler,
Make a full back-up using Macrium/Acronis, before you do anything.

There should be a factory reset Fkey, or option from boot to restore to initial shipped state.

Roy

DavidE: With laptops sometimes the COA sticker is in the battery compartment, did you check there?

@DavidE: yep, not only did I check the battery compartment but also (to be absolutely sure) the RAM and harddrive compartment too. No COA sticker present

kathy025: So you do have an OEM SLP, too bad.
Did you buy it 2nd-hand or brand new?
Do you think you can get the store to assist you in obtaining the CoA key (present your official receipt of purchase, identify laptop via its serial number, etc.)?

@kathy025: the laptop is from a friend of mine and it's highly likely that she bought it second hand from another student. I don't think she got the official receipt at the time of the (second hand) purchase. I will try and contact the manufacturer to see if I can get installation media and perhaps even a COA key (won't count on it but I can always try).

torchwood: ALL GOOD.

The prod code is for W7 pro.
On a Fujitsu Lifebook E724, which was shipped with that version in 2015, BIOS date confirms this
Slic table is present and correct.

Notes
if you google the partial code its widely shown on the net and therfore likely to be Fujitsu base SLP code
It has been re-armed once.

@torchwood: That sounds good. With googling the partial code you mean the partial product key that MXDiag shows? Because I can indeed find several sites that show the exact same key (full 25 chars.) and which explain that it is a Fujitsu SLP key. Furthermore, could you point out what line shows that it has been re-armed once (trying to figure out how to read the MXDiag results so I won't have to ask next time ).

Make a full back-up using Macrium/Acronis, before you do anything.

There should be a factory reset Fkey, or option from boot to restore to initial shipped state.

I actually made a full disk image with Macrium Reflect this morning, just to be sure. Always good to have a backup in case things go wrong. I also considered doing a factory reset because the restore partition is present on the harddrive, so no problem performing a restore if needed. But if the currently installed Windows 7 Pro OS is all good then a factory reset would not be needed, right?

-----

So it has been determined now that the installed Windows 7 Pro is a genuine OEM SLP installation. Can I proceed to upgrade to Windows 10 without any issues, or do I still need the key from the COA sticker at some point? Because if the latter is the case, then I would not even try to upgrade to Windows 10 as the COA sticker is not present. It would save me a lot of trial-and-error time.

Hi Riddler,

Re MXdiag,
Base no of activations is 3, showing 2 under Licence status.
It was the partial code i searched on.

RE back-up

Did you back up the whole drive or just "C", do the whole drive.

AS you do not have the COA sticker, i would tend to upgrade via Windows Update, then perform a clean install. There are complete tutorials on this in our sister W10 forum.

Roy

torchwood said:

Re MXdiag,
Base no of activations is 3, showing 2 under Licence status.
It was the partial code i searched on.

RE back-up

Did you back up the whole drive or just "C", do the whole drive.

AS you do not have the COA sticker, i would tend to upgrade via Windows Update, then perform a clean install. There are complete tutorials on this in our sister W10 forum.

RE no of activations --> ah ok! I see it now. I'll remember this for the next time.
RE partial code --> cool, thnx. Then I initially did the right search.
RE back-up --> in these cases I always backup the whole drive with all partitions on it (this drive contains 4 partitions of which one is the recovery partition).

I'll take your advice to heart and perform the W10 upgrade tutorial from the sister forum, followed by the W10 clean install tutorial.

Thanks to everyone for all the helpful insights and tips, I'll come back to this thread when done and post my results (and mark as solved if everything is successfully performed).

If you want to save a lot of time to get a clean install,
did you see this Ten Forums tutorial about a clean install ?
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

Doing a clean install would mean ALL programs currently installed in Win 7 would need to be re-installed !
If you can get the gatherosstate.exe i think you should be able to install Win 10.

DavidE said:

If you want to save a lot of time to get a clean install,
did you see this Ten Forums tutorial about a clean install ?
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

Doing a clean install would mean ALL programs currently installed in Win 7 would need to be re-installed !
If you can get the gatherosstate.exe i think you should be able to install Win 10.

I've considered to do an immediate full clean install without upgrading via the tutorial you're referring to. However, I think that tutorial is only valid for retail OS and not for an OEM OS, as I suppose the GenuineTicket.xml gathered by gatherosstate.exe will not work with an OEM OS. Several users in that thread have mentioned that gatherosstate.exe did not generate the necessary GenuineTicket.xml.

As far as I have understood since the Win10 November update, a clean install the old fashioned way (that is by entering the old Win7/8/8.1 key during the installation) can only be done when the COA key is available. In my previous posts I've mentioned that the COA sticker is not present on the laptop anymore. And as the MGADiag points out, the current OS is an OEM SLP installation (with OEM SLP key). The concurring OEM SLP key cannot be entered during a clean Win 10 installation.

By doing the upgrade first (which does not require the entry of the COA key), I can then do a full clean install. This clean install does not require any key to be entered, since the activation was already done during the upgrade on the Microsoft activation servers.

At least this is what I think and why torchwood advises to upgrade first and then do a clean install.