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Windows 7: Windows Updates showing never been updated message

19 Jan 2016   #1
70816Bit

Windows 8.1, 64 bit
 
 
Windows Updates showing never been updated message

Please can someone offer some help and assistance? As the title says, I'm having an issue with Windows Update for Windows 7, 64-Bit Home Premium Edition. Basically, this is my Dad's laptop which he mentioned to me that he was having an issue when trying to Shutdown the laptop - that it was constantly showing an update and take an absolute age to close down. I ran an aanti-virus, which came out clear

I did a little research on the web and found that for the hanging update, some guidance to stop update in the in services.msc and to delete 'Software Distribution' folder and deleted it, and then restarted the service for the folder to be replicated. So I expected to see check for updates and updates to installed to say 'Never'. However this was a couple of weeks back and my PC running on Windows 8.1 had received an update in between, so I expected the laptop to have also received one too. I spoke to my Dad said his browser (Internet Explorer 8), was requesting a update for various sites. This is when I went back to take a look on to the Windows Update screens both messages, still saying 'Never'.

When trying to download the browser, getting messages saying from Microsoft site saying some SP's and such is missing and when I have tried to manually make the Windows Update check for updates it just sits there checking for updates for hours and hours until you end up powering down the laptop. My question would be how remedy this or reverse this - so to carry on with updates periodically, as necessary and to update the browser too? Or is there a known fix? I have a tried Knowledge Base - KB3102810, that is suppose to help with slow updates, but still showing the same message. Apologies for the long message, I just wanted to make sure, I could give as much detail as necessary

Also, services.msc for Windows 7, what is the default Startuptype setting for Windows updates? so, far it has been set to 'Automatic' and still is.


Thanks


My System SpecsSystem Spec
.
19 Jan 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
updates

Still on IE8, definately means 200+ updates (including update to IE11).
Also from what you said hes still on W7 not W7 SP1.

Any chance you/he can run the MXdiag tool from here, and post the results
Windows Genuine and Activation Issue Posting Instructions

Also would be handy to know what his Make/model of comp is and any AntiVirus .

Roy
My System SpecsSystem Spec
20 Jan 2016   #3
70816Bit

Windows 8.1, 64 bit
 
 

Have still got the laptop with me and checked in properties and is running Windows 7 Service Pack 1. Below is the report from the MXdiag tool;

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8AD34DD2-D71E-49E9-B0D4-DED33C10487C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150427-0707
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8AD34DD2-D71E-49E9-B0D4-DED33C10487C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3100061025-3714506853-982583320</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5336</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20100817000000.000000+000</Date></BIOS><HWID>804F3A07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1972010
Installation ID: 014273870344355646274765764174424866492656336680829252
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 21/01/2016 01:04:47
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:27:2015 10:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqiWp2yi2oQE3QodLEo85foE0o7CJ0bK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ACRSYS  ACRPRDCT
  FACP   ACRSYS  ACRPRDCT
  HPET   ACRSYS  ACRPRDCT
  BOOT   ACRSYS  ACRPRDCT
  MCFG   ACRSYS  ACRPRDCT
  ASF!   ACRSYS  ACRPRDCT
  SLIC   ACRSYS  ACRPRDCT
  SSDT   PmRef  CpuPm
Thanks
My System SpecsSystem Spec
.

20 Jan 2016   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

If you had left the laptop alone, it probably would have eventually found a list of updates that were missing. It might take 24 to 48 hours. This long search time seems to be due to recent changes to the Windows Update servers. Manually download and install KB3112343 on the laptop. That should reduce the time that it takes for Windows Update to search for a list of updates.

The WU service should be Automatic (delayed):

Windows Updates showing never been updated message-wu.png

Once you get WU working as desired, you can let it install IE11.


My System SpecsSystem Spec
20 Jan 2016   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Looks like another crack key all you have to do is google it
Product Key Installed but not Genuine?

Product Key Installed but not Genuine?

Oops bios says ACR so i'll guess this is a Acer machine
Per Noel's post in the first link it should be good = My Bad
My System SpecsSystem Spec
21 Jan 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 70816,

That MXdiag looks fine apart from its showing an SSD, i believe that comp only came with a standard HDD.

If it was changed then that why its causing a problem.

Please perform the following

run WUA from the link below
https://support.microsoft.com/en-us/kb/3112343

REBOOT

run slmgr.vbs /ato (windows Orb> search > run)

Roy
My System SpecsSystem Spec
22 Jan 2016   #7
70816Bit

Windows 8.1, 64 bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
If you had left the laptop alone, it probably would have eventually found a list of updates that were missing. It might take 24 to 48 hours. This long search time seems to be due to recent changes to the Windows Update servers. Manually download and install KB3112343 on the laptop. That should reduce the time that it takes for Windows Update to search for a list of updates.

The WU service should be Automatic (delayed):

Attachment 380182

Once you get WU working as desired, you can let it install IE11.
I have gone for the 64-bit one, this is what is running on the laptop; Download Update for Windows 7 for x64-based Systems (KB3112343) from Official Microsoft Download Center. With it being a 24 to 48 hour run, will probably start it tomorow morning and keep it running. Could do with it being a 24 hour run, as I can't stand it when you see 'Searching For Updates' going over the screen, least with a PC can just turn the monitor off. I would never be sure of leaving of this laptop, . I checked the services.msc too and it's set to automatic (delayed). Will keep you posted.
My System SpecsSystem Spec
22 Jan 2016   #8
70816Bit

Windows 8.1, 64 bit
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Looks like another crack key all you have to do is google it
Product Key Installed but not Genuine?

Product Key Installed but not Genuine?

Oops bios says ACR so i'll guess this is a Acer machine
Per Noel's post in the first link it should be good = My Bad
Ha, no problem it is defintely genuine OS (pre-installed) and is an Acer laptop
My System SpecsSystem Spec
22 Jan 2016   #9
70816Bit

Windows 8.1, 64 bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi 70816,

That MXdiag looks fine apart from its showing an SSD, i believe that comp only came with a standard HDD.

If it was changed then that why its causing a problem.

Please perform the following

run WUA from the link below
https://support.microsoft.com/en-us/kb/3112343

REBOOT

run slmgr.vbs /ato (windows Orb> search > run)

Roy
That is correct on a few reporting tools, I have ran in the past its showed up as an SSD, when in fact it's just the standard HDD pre-installed and has never been removed nor has the laptop casing ever been opened. It is strange, the only other hdd it has seen is an external one I use (Maxtor) but then I guess would not seem to explain it why it's being picked up as SSD inside. I just too a look at the Device Manager and Disk Drives and its showing as an Hitachi one.
My System SpecsSystem Spec
22 Jan 2016   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
The things I usually do if I get the retched never checked for updates deal is shut down and either unplug the unit from power outlet or remover the battery,
Then hold down the power button for at least a minute to drain any power out.
Leave it sit for another 5 minutes or over night if you want and try again the next day.

Then power up and recheck for updates
Let it sit for 30 minutes checking for updates and do a restart unless it shows loading or installing updates that is

If restarted go back and repeat
Usually after restarting windows kicks in comes up with some updates to install.
My System SpecsSystem Spec
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