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Windows 7: Unable to install window updates

20 Jan 2016   #1
cheeto4070

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Unable to install window updates

A friend recently gave her desktop to my kids to use. She told me that it may have a virus. I have been trying unsuccessfully to install windows update. I receive error code 80070308. Today, I received a message window saying that there is a .net frame work file missing due to some harmful virus. Debug malware error 895-system 32.exe failure. I also received a message window that said BSOD: Error 333 Registry Failure of operating system-Host:BLUE SCREEN ERROR 0x000000CE. It also included a phone number to contact someone. I called and they basically told me that I had a virus and that for $249 they could help me fix my computer. I am on a fixed income and unable to afford that but having a computer is a very helpful tool for my kids schoolwork. I am unable to include the CBS zip file because it is 15MB.


My System SpecsSystem Spec
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20 Jan 2016   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

That phone number is part of your infection. It's a scam.
Don't call again and don't send money or let them to remote access your computer.

If this was my computer this is what I would do.

1. Scan with my anti virus program/MSE in my case.

2. Scan with Malwarebytes.

3. Scan with Super Anti Spyware.

4. Scan with AdwCleaner

5. Then finish off with the free Eset Online scan. This one will take some time.

6. After removing all the garbage that was found I would do a
sfc /scannow.

If you need help with any of these just ask for help.
Somebody is here 24/7/365.
My System SpecsSystem Spec
20 Jan 2016   #3
cheeto4070

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for all your help. I have completed the first 4 steps, but when I ran the Eset online scan it only found a few threats. I also ran Spyhunter4 and it found 910 threats, but before they will fix this I need to purchase the full version. Please advise.
My System SpecsSystem Spec
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21 Jan 2016   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Spyhunter4 finding that many things after you run the other scan to me is also a con game.

No way did those other scan programs I listed miss that many threats.

Could you tell us what anti virus program you usually have installed on your system.

I just found this. It's a good read.

https://malwaretips.com/threads/spyh...oftware.26301/

I posted 6 steps.
Which 4 steps did you do.

Your could also run Malwarebytes again and make sure your setting are like this.
Remove Spyhunter4
Spyhunter4 probably left some garbage behind.

Please don't download any new programs until you ask first. We could go in circles forever trying to get and keep the garbage off your computer.

Unable to install window updates-malware-bytes-settings.png


My System SpecsSystem Spec
21 Jan 2016   #5
cheeto4070

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I believe that I have Microsoft Security Essentials. I completed the first 4 steps and I will not download any other programs.

1. Scan with my anti virus program/MSE in my case.
2. Scan with Malwarebytes.
3. Scan with Super Anti Spyware.
4. Scan with AdwCleaner
My System SpecsSystem Spec
21 Jan 2016   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

To keep us on the same page did you or did you not do a scan with Malwarebytes after removing Spyhunter4??


Did you or did you not do a sfc /scannow??
My System SpecsSystem Spec
25 Jan 2016   #7
cheeto4070

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry for the delay in response. Yes, I did scan with Malwarebytes after I removed Spyhunter. I am unable to do a sfc/scannow it says that I must be an administrator running a console session in order to use the sfc utility.
My System SpecsSystem Spec
25 Jan 2016   #8
cheeto4070

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I right clicked on the command prompt and clicked on Run as Administrator. It is now beginning a system scan. Was that correct?
My System SpecsSystem Spec
25 Jan 2016   #9
cheeto4070

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Finished running sfc/scannow. Message says Windows Resource Protection found corrupt files but was unable to fix some of them.
My System SpecsSystem Spec
25 Jan 2016   #10
Benteke

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post

4. Scan with AdwCleaner


If you need help with any of these just ask for help.
Somebody is here 24/7/365.
Could you provide/recommend a verified link for AdwCleaner?
My System SpecsSystem Spec
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