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Windows 7: Windows Updates failing to install

04 Feb 2016   #1
Nightweb

Windows 7 Professional x64
 
 
Windows Updates failing to install

Hello I just joined to ask you guys for help, over the many years I have had
windows problems I normally end up here and almost always find the solution to my
problem so when I found a problem I could find a solution this was my first choice
to see if I can get help fixing my problem.


I have a machine I have setup to just play games so I don't have many programs
installed but I've found in the last 3-4 weeks NO updates are installing, I was
playing games the other night and my system did a auto-reboot in the middle, it
shut my computer down the other night and it took over 9 hours to install, fail to
configure, revert, and restart, and this is not the first time
I ran the Update fix several times and even ran the permissions fix, but nothing seems to help, I've even had to turn off auto-install updates as when my computer restarted automatically it became unusable for hours.

I followed all the Posts from the Windows Update Posting Instructions post

1. The update wouldn't install, No error code given
2. I ran a scan, it found corrupted files but can't repair them.
3. Most Updates are error's as 800703F9, a few 8007371C, the Windows itself gives
a different error, this time they are 80246007, 80070002 and 8007371C
4. As Above, ran scan, log's attached
5. Hopefully that's what I did here XD




Attached Thumbnails
Windows Updates failing to install-wupdate.png  
Attached Images
Windows Updates failing to install-system-update-readiness-tool-surt-.png 
Attached Files
File Type: rar CBS.rar (1.04 MB, 2 views)
My System SpecsSystem Spec
.
04 Feb 2016   #2
remm

Win 7 Ultimate 64-bit
 
 

Before you can worry about installing the updates, the system needs to be stable. You mentioned you were gaming and the machine spontaneously rebooted in the middle of that... then had problems after, and it wasn't the first time... Since you were gaming there is a chance the drive or chip(s) [graphic or CPU] overheated. I assume you are not overclocking (not that you have to be for it to overheat, but if you are OC'ing that is more likely the problem).

There is also a chance the drive is corrupting data from overheating, and/or simply from failing. A drive on its way out will start acting flakey... data errors, locking up, rebooting, etc.

JMO but I would download a utility program from the manuf of the hard disk to scan the disk and make sure it is healthy and operating correctly.

If so, I'd check the running temp, esp when gaming.

And if scf/ scannow found errors it can't fix, and the two prior things check out, then a restore is in order, either a system restore or restoring a backup image. But that won't do any good if the drive is going, or overheating, which is why you should check those two things first.

Good luck.
My System SpecsSystem Spec
04 Feb 2016   #3
Nightweb

Windows 7 Professional x64
 
 

Nah that's not a problem, I was in the middle of a Diablo 3 Rift run and the system rebooted due to Windows Update auto-install, the timer normally pop's up but if in game is doesn't. the system runs mostly at clock speed (apparently the 970 is factory OC'd but I'm not 100% on that) and I don't have any heating issue's (HDD on hot night might run as high as 43, cleaned out every few months too. I've done a full Chkdsk, surface scan included and it came up with no error's I also checked it with HD Tune Pro to read the Smart Data, all Clear. as for SFC, when it comes to Win7 I've actually never gotten it to work fine, I've also gotten found error's but was unable to repair them, Even on newish OEM's, to be honest since starting to work with Win7 I found it so flaky (on one system I had to replace a load of permissions for simple copy a proper file over that I consider it unreliable these days) and if I run it when the system is offline (from recovery) it says there's no problems.


That would be my last resort here, most of the stuff is MMO's Installed on C, few video files no big lost so format is possible option but I prefer to fix before destroy, these days all problems quick fix format reinstall, no knowing what the problem was or even how to fix, I do plan to upgrade to SSD next month budget allowing but as not corrupting of data (just refusal to install updates) just think its software not hardware as everything works perfect just Updates related to Windows won't install. Programs - no problem, Norton Updates - No problem, Microsoft security definitions (installed through windows update) - No Problem.
My System SpecsSystem Spec
.

05 Feb 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Mgadiag

Hi Nghtweb,
can you run and post the results, from this link
Windows Genuine and Activation Issue Posting Instructions

Roy
My System SpecsSystem Spec
05 Feb 2016   #5
Nightweb

Windows 7 Professional x64
 
 

Hi Torchwood

here the info from MSDiag,

ps love the name

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6B7DD81C-6C2E-419E-B09A-52D40335213E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Publisher 2002 - 100 Genuine
Microsoft Office XP Professional with FrontPage - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B7DD81C-6C2E-419E-B09A-52D40335213E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2833491091-2125282442-2741541524</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 7100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100910000000.000000+000</Date></BIOS><HWID>B3D73607018400F6</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16062</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>864F0FCCC4CD73E</Val><Hash>1kvzJLKmvg8iBHYevkHHBK9NEkk=</Hash><Pid>54185-640-0521274-17180</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:29:2015 16:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEAHKJMer3j8OnY+1TcVPkQMyzJ3sDx5UTRctAM1QLQ

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          FX09    
  FACP            DELL          FX09    
  SRAT            AMD           FAM_F_10
  HPET            DELL          OEMHPET 
  MCFG            DELL          OEMMCFG 
  SLIC            DELL          FX09   
  OSFR            DELL          FX09    
  OEMB            DELL          FX09    
  SSDT            A M I         POWERNOW
My System SpecsSystem Spec
05 Feb 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
run please

Hi Nightweb,

Please run the following.
After the Reboot try updating, before you reply

Roy


Attached Images
Windows Updates failing to install-script-error.png 
My System SpecsSystem Spec
05 Feb 2016   #7
Nightweb

Windows 7 Professional x64
 
 

Hi Torchwood,

Sorry about this but for some reason I can't see your post, the picture just doesn't want to show up, any chance you could type the commands?


Just after I posted that the picture loaded XD, I ran those two commands and they both said succeeded
My System SpecsSystem Spec
05 Feb 2016   #8
Nightweb

Windows 7 Professional x64
 
 

Here's the Info from MGADiag Second run:

PS might I ask why? (curious)

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6B7DD81C-6C2E-419E-B09A-52D40335213E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Publisher 2002 - 100 Genuine
Microsoft Office XP Professional with FrontPage - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B7DD81C-6C2E-419E-B09A-52D40335213E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2833491091-2125282442-2741541524</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio XPS 7100</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100910000000.000000+000</Date></BIOS><HWID>B3EF3607018400F6</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>BABFAAD4C4D61B0</Val><Hash>SEishkJimZrBR/u8NT774CIf0yg=</Hash><Pid>54197-640-0698487-16062</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>864F0FCCC4CD73E</Val><Hash>1kvzJLKmvg8iBHYevkHHBK9NEkk=</Hash><Pid>54185-640-0521274-17180</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:29:2015 16:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEAHKJMer3j8OnY+1TcVPkQMyzJ3sDx5UTRctAM1QLQ

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          FX09    
  FACP            DELL          FX09    
  SRAT            AMD           FAM_F_10
  HPET            DELL          OEMHPET 
  MCFG            DELL          OEMMCFG 
  SLIC            DELL          FX09   
  OSFR            DELL          FX09    
  OEMB            DELL          FX09    
  SSDT            A M I         POWERNOW
My System SpecsSystem Spec
06 Feb 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Directx

Hi Nightweb,

Theres a scripting error in the Directx part of vaidation.

Those commands should have repaired it.

Did you REBOOT.

Roy
My System SpecsSystem Spec
06 Feb 2016   #10
Nightweb

Windows 7 Professional x64
 
 

Yup, ran the command, it said DLL registered and then I rebooted, ran MGDiag again and reposted, shall I do it again?
My System SpecsSystem Spec
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