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Windows 7: "Genuine" problem, windows not updating error C0000022

05 Feb 2016   #1
RossP91

Windows 7 Professional 64-bit
 
 
"Genuine" problem, windows not updating error C0000022

Hi,

No updates are working and I am aware the PC thinks Windows is not genuine.

Can anyone help?

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {2311DE44-CC56-4DB8-94E3-65DBC240E57D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2311DE44-CC56-4DB8-94E3-65DBC240E57D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3740431489-2733071211-4077629800</SID><SYSTEM/><BIOS/><HWID>DB6C3907018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFAY9J+jhjUq2TStkpgPzV7hls=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  DBGP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  FPDT			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC
  MSDM			HPQOEM		SLIC-CPC
  SSDT			AMD   		POWERNOW
  SSDT			AMD   		POWERNOW
  CRAT			AMD   		AGESA   
  SSDT			AMD   		POWERNOW





Attached Files
File Type: zip CBS.zip (2.93 MB, 1 views)
My System SpecsSystem Spec
.
05 Feb 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
W7 pro/ home premium

Its saying its non-genuine,
Because the activation key is for an Alienware home premium comp, and your running an HP pro version.
MS easily spots these mismatches.
Until you change the key back to your original Hewett packard one, you will keep seeing the non genuine notification.
And there are a number of tampered files on your system as well.
Thats why no updates.

Roy
My System SpecsSystem Spec
05 Feb 2016   #3
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Its saying its non-genuine,
Because the activation key is for an Alienware home premium comp, and your running an HP pro version.
MS easily spots these mismatches.
Until you change the key back to your original Hewett packard one, you will keep seeing the non genuine notification.
And there are a number of tampered files on your system as well.
Thats why no updates.

Roy
The PID seems fine to me:
Win 7,Professional,HP,XXXXX-OEM-8992671-00008
The partial key matches that PID too.

This old post might help with the File Mismatch on the watadminsvc file:
im being told my windows is not genuine
My System SpecsSystem Spec
.

06 Feb 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
OOOPs

My eyesight gets a bit Iffy late at night.

Right PLAN B,

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/download/22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

However this fix usually only repairs the Top set of errors, not the Tampered files.
They may be caused by Malware,
Which Antivirus are you using

Roy.
My System SpecsSystem Spec
08 Feb 2016   #5
RossP91

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
My eyesight gets a bit Iffy late at night.

Right PLAN B,

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/download/22194


(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

However this fix usually only repairs the Top set of errors, not the Tampered files.
They may be caused by Malware,
Which Antivirus are you using

Roy.

Your link doesn't work. Tried searching for that filename on Intel's site. Both downloads were not compatible with my PC.

Using Bullguard antivirus.
My System SpecsSystem Spec
08 Feb 2016   #6
z3r010

 

Link fixed - I think there may well be a newer version though.
My System SpecsSystem Spec
08 Feb 2016   #7
RossP91

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by z3r010 View Post
Link fixed - I think there may well be a newer version though.
Cheers!

Tried that link - "system does not meet minimum requirements"

Tried the latest version - "platform not compatible"
My System SpecsSystem Spec
08 Feb 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ross,
Can you follow ths link (intel)
Intel® Rapid Storage Technology (Intel® RST)

And run the identify an install options

Roy
My System SpecsSystem Spec
09 Feb 2016   #9
RossP91

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Ross,
Can you follow ths link (intel)
Intel® Rapid Storage Technology (Intel® RST)

And run the identify an install options

Roy
Tried Identify - which I assumed you mean downloading the Intel® Chipset Identification Utility.

However, it is either only for 32 bit systems or I downloaded an older one and I apparently don't have administrator rights. Which is rubbish of course.
My System SpecsSystem Spec
12 Feb 2016   #10
RossP91

Windows 7 Professional 64-bit
 
 

Any more help on this?
My System SpecsSystem Spec
Reply

 "Genuine" problem, windows not updating error C0000022




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