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Windows 7: After SP1 update - black screen with mouse cursor

12 Feb 2016   #11
Louiscar

Windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
I have no idea what you are getting all huffy puffy about.
Stressful time I guess trying to find answers to a very annoying problem. Sorry for going OTT but I just needed a reply to address the actual problem. I also recognise fully that you meant well and for that I thank you.

Quote   Quote: Originally Posted by Layback Bear View Post
I thought you might of got caught in one of the Microsoft rules and didn't know it.
The indication if it was ever their intention to decide you cannot use their software would be that it would or should warn you. But I was allowed to install SP1 which simply failed to complete.

Quote   Quote: Originally Posted by Layback Bear View Post
The good new is we now know Zone Alarm was your problem.
That will surly help somebody.
Yes it is also another solution that I've not found elsewhere although some indication point to such things as security software and Antivirus so in a way it's similar. The clue here is that on the black screen there is a box open (which never closes) indicating " setting up your personalized settings" or something close to that effect. It's a clue to the fact that it's nothing like graphic drivers as if it could complete that stage it will then go on to display the desktop. So it's basically stuck at that point.

This problem doesn't just happen with SP1 it seems like it can occur after a hotfix or single update.

Quote   Quote: Originally Posted by Layback Bear View Post
If your system activated with no problem then that is a good indication Microsoft is happy.
I also still have my development copy of Windows XP on an ancient machine which still gets on the net from time to time. I've never had problems and even phoned MS once when I had an activation glitch and they sorted it immediately.


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 After SP1 update - black screen with mouse cursor




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