Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: After SP1 update - black screen with mouse cursor

11 Feb 2016   #1
Louiscar

Windows 7 ultimate 64bit
 
 
[SOLVED] After SP1 update - black screen with mouse cursor

As per title - I decided to update my Win 7 ultimate to SP1 which installed ok but I ended up with a black screen with working mouse cursor and a message box showing something like - "configuring user settings".

This stayed like this for a long time and in the meantime I used CTRL_ALT_DEL to try to run Firefox to get on to the net. Firefox failed to open which appeared to indicate something network related.

I finally shutdown via the taskmanager and booted to Safe mode - with networking. Trying to open a browser resulted in a painful wait which I gave up on. It appeared that it couldn't download anything.

I then did a system restore and got back to full working system. My Windows 7 has been extremely stable and I've no problems. I did a virus check and loaded the update readiness tool but haven't tried SP1 again.

I decided to search around but really this kind of issue seems like it could be caused by a lot of things and I've no clear answer to what is my specific issue. Given the problems with networking issues (eg. some people had suggested they unplugged the LAN cable as their Qnap nas was the problem - beats me but I have a Qnap), maybe it is this.

I doubt it's graphics although originally I suspected it but I do have the latest drivers installed and now I'm back after system restore this is stable as ever.

I'm really searching for either:

1) the best (quickest) way to troubleshoot this problem
or
2) a way to update to SP1 bit by bit - if that's possible. I might be able to find the module responsible then.

Any ideas would be appreciated. Till then I'll stick with my non-SP1 stable system


My System SpecsSystem Spec
.
11 Feb 2016   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Why would you install Windows 7 without SP-1?
Where did you get your copy of Windows 7 Ultimate?
With SP-1 installed you will still have over 200 more updates.
My System SpecsSystem Spec
11 Feb 2016   #3
Louiscar

Windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Why would you install Windows 7 without SP-1?
Where did you get your copy of Windows 7 Ultimate?
With SP-1 installed you will still have over 200 more updates.
1) Didn't realise I hadn't installed it. It was installed back in 2010 and obviously I never got around to it. I never ever allow automatic updates.
2) It's a developers copy (and genuine in case you're wondering)
My System SpecsSystem Spec
.

11 Feb 2016   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If your copy is from MSDN I would suggest checking with Microsoft. I believe they have changed some of the rules about using MSDN products.
My System SpecsSystem Spec
12 Feb 2016   #5
Louiscar

Windows 7 ultimate 64bit
 
 

Sorry but I don't see how this is relevant to my question
My System SpecsSystem Spec
12 Feb 2016   #6
Louiscar

Windows 7 ultimate 64bit
 
 

Marking this as solved as I've sorted the problem
My System SpecsSystem Spec
12 Feb 2016   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

Glad that you got it sorted.

From the "for what it is worth" department:
Windows Update offered me SP1 yesterday...
...on a computer that already had SP1 installed.
My System SpecsSystem Spec
12 Feb 2016   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

What I meant was simple.
Because you have a 6 year old MSDN product that you haven't used in a long time the rules about how it can be use in 2016 might of changed and causing you your problem.
In 2015 Microsoft changed a lot of rules about the use of MSDN.

Could you tell us how you solved your problem. It may help others.
My System SpecsSystem Spec
12 Feb 2016   #9
Louiscar

Windows 7 ultimate 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
What I meant was simple.
Because you have a 6 year old MSDN product that you haven't used in a long time the rules about how it can be use in 2016 might of changed and causing you your problem.
In 2015 Microsoft changed a lot of rules about the use of MSDN.
Firstly, it is not an accurate statement to say I haven't used the product in a long time - I used it every single day since installing it. Secondly this is Windows 7 Ultimate and in relation to the problem I was seeking help on, has no bearing on whether it's a development copy, retail or OEM. Nor does it matter what rules MSDN have placed on the use of this - it's a permanent valid and legal copy and I have every right to use it and update it if I want. Plus it is marked as genuine by MS so what was your point in even mentioning this in relation to the problem I was having?

No way would MS stop or try to stop anyone from updating to SP1 it would be counter productive, completely illogical and frankly illegal to interfere with a paid up volume license. And when faced with a technical issue that (google will tell you) countless people experienced for hundreds of obscure and different reasons, that kind of answer simply bowls me over.

I failed to see how your answers were in anyway helpful to my plight. eg. " Why would you install Windows 7 without SP-1?". Why ask that question when I am posting about installing SP1 and having problems? The reason 'Why I didn't install it' is totally irrelevent.

So sorry if I sound a bit miffed or a bit harsh, but I really don't understand why people answer posts with a question of "why do you want to do that", "why [insert your statement here]" etc etc. It's simply not helpful and if you don't know the answer then it is really best not to reply at all.

Quote   Quote: Originally Posted by Layback Bear View Post
Could you tell us how you solved your problem. It may help others.
I didn't post the solution because there was seemingly no interest - maybe everyone has moved to Windows 8, 10 or has installed SP1 a long time ago like I should have.
Anyway ..

I went with my original gut feeling of a network related problem. But in case I installed KB947821 - update readiness tool.

As I had attempted to install before I found the updater refused to update so I started to shutdown some processes in order to delete the folders created and came across a problem with shutting down the cryptographic service which had a dependency on my Zonealarm firewall.

This confirmed my suspicion about the network problem so I disabled zonealarm completely and turned on Windows firewall and updated to SP1 without issues.

After that I enabled Zonealarm and everything is good.
My System SpecsSystem Spec
12 Feb 2016   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have no idea what you are getting all huffy puffy about.

I thought you might of got caught in one of the Microsoft rules and didn't know it.
Because you installed it back in 2010. It was just a suggestion on my part to take a look and see if Microsoft still was on your side. If one forget to install SP-1 for 6 years their is a possibility one might forget the rules. That is all I wanted to bring to your attentions.

The good new is we now know Zone Alarm was your problem.
That will surly help somebody.
If your system activated with no problem then that is a good indication Microsoft is happy.

Happy computing.

https://technet.microsoft.com/en-us/.../cc294422.aspx



Quote:
4. Using the software and other benefits

Using software. Your use of the software is subject to the license terms provided with the software, such as click-through license terms, except for any changes to those terms that are provided in this agreement.
You may not use the software if you do not have an active subscription.
You may install and use the software on your devices only to evaluate the software.
You may not use the software in a live operating environment, in a staging environment, or with data that has not been backed up.
You may not use the software for software development or in an application development environment.
The components of each software program are licensed as a single unit. You may not separate the components and install them on different devices.
You may not share, transfer, resell, or assign your subscription or the software.
Other benefits. Other subscription benefits that do not include software may be subject to separate term
Quote:
8. Ending the subscription

You may cancel your subscription at any time. Your subscription expires if you do not renew by paying the subscription fee prior to the expiration of the subscription period. Microsoft may suspend or terminate your subscription if Microsoft believes that you have failed to comply with any part of this agreement. If your subscription ends for any reason:

you must stop using the software and any benefits associated with the subscription, and
you must destroy all copies of the software in your possession.
My System SpecsSystem Spec
Reply

 After SP1 update - black screen with mouse cursor




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Black screen with mouse cursor after login.
Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down...
Performance & Maintenance
Black screen with movable mouse cursor before login screen appears
Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off. I turned it back on and now it doesn't get to the login screen anymore. It just displays a...
BSOD Help and Support
Black screen on login with mouse cursor
Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor. Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points. I didn't...
BSOD Help and Support
Black screen with mouse cursor - new recovery, new hdd
I have a client computer, ACER Aspire 5534 laptop with Win7, AMD x2 L310, ATi Radeon 3200HD video, 4GB ram, new Western Digital SATA WD2500BEVT-22A23To ATA hard drive. Customer brought to me with similar situation - black screen after windows logo with only mouse cursor. Ran system...
BSOD Help and Support
boots up, but just goes to an all black screen with a mouse cursor
Hi, I need to do a repair install on a Windows 7 x64 PC. Is there a way to do this with the DVD if you can't login to the PC? It boots up, but just goes to an all black screen with a mouse cursor. I can move the mouse, but ctrl + alt + del doesn't do anything. There is nothing else on the...
BSOD Help and Support
Black screen on logon, only mouse cursor.
I had a client who is triple booting 7, vista and xp. Installed each OS on separate HD. He boot on each OS by swapping HD using a HD drive bay. Before this problem occur, he changed a keyboard and after that the PC restart and it will boot. I already tried repairing the windows 7 first using...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App