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Windows 7: Windows update stuck

12 Feb 2016   #1
matt198992

PA - Pennsylvania
 
 
Windows update stuck

I've been working on a client's computer for a while, and none of these problems apparently started before Microsoft Office (multiple versions) were installed. Among other, now-resolved issues, is the problem with Windows Update. I've uninstalled and removed all traces of Microsoft office, but none of it has helped.

Windows update will continue on forever (yes I left it on overnight and it's STILL searching). I've been working on this for a couple of days and am honestly out of ideas, even after scouring the web. I have several log files linked below, including the CBS log which the error seems to point to. Most specifically:
Handler FATAL: UH: 0x80070490: EvaluateApplicability failed in CCbs::EvaluateApplicability

Things I've tried:
System Restore (not many points available, but tried nonetheless)
sfc scannow (resolves some issues but reports that it's unable to repair all detected issues)
Windows Startup Repair (with a new windows disc)
Safe Mode (with the steps above)
Of course virus and malware scan
and a host of other stuff that I can't remember right now (I need my coffee)

If you have ANY suggestions, let me know. For reference, it's an old Lenovo Thinkpad x200 Tablet with Windows 7 32bit installed. I'd REALLY rather avoid formatting, so please don't suggest it. EVERYTHING else is working great, except the windows update. I see no other problems with the machine at this point.

Log files:
Windows Update Log:
https://www.dropbox.com/s/tey5a3o8do...pdate.log?dl=0
(scroll to the bottom for yesterday evening's date and time. Some of the issues above that point have been resolved)

CBS Logs:
https://www.dropbox.com/s/2egx5nvnvy8ia76/CBS.rar?dl=0
(Whole folder for your reference)

CBS Scan Log:
https://www.dropbox.com/s/fkghmckka7..._scan.txt?dl=0
Not very current in regards to the others, but attached nonetheless


My System SpecsSystem Spec
.
16 Feb 2016   #2
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Bunch of missing mum & cat files. (244)

Have you considered Repair Install
My System SpecsSystem Spec
16 Feb 2016   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
surt

My System SpecsSystem Spec
.

Reply

 Windows update stuck




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