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Windows 7: Can't get Win 7 Update to check for updates

26 Feb 2016   #21
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

I don't think I compressed the file correctly so attached is a second try.




Attached Files
File Type: zip CBS_2.zip (601.0 KB, 6 views)
My System SpecsSystem Spec
.
26 Feb 2016   #22
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
permissions

Hi Henrik,
Can you check to see if your permissions match mine, Trusted installer section.


Attached Thumbnails
Can't get Win 7 Update to check for updates-wuperm.png  
My System SpecsSystem Spec
26 Feb 2016   #23
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

Hi --

It took me a while to find the page you had shown. I had no idea all this existed.

Under 'Trusted Installer', all of the permission boxes were checked except for 'Special Permissions" (which you hadn't shown).
My System SpecsSystem Spec
.

26 Feb 2016   #24
indianacarnie

 

Kinda hate to ask this........ but have you ran the Windows Update troubleshooter? : Open the Windows Update troubleshooter - Microsoft Windows Help

Also you could try running a system file check to fix any corrupted system files.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
27 Feb 2016   #25
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
info

Hi Henrick,
Can you confirm a couple of things.
Are you running SP1
What version of IE
Do you have language pack>s< installed.
(controlpanel>>region/language>>Keyboard/languages/change keyboards>>just EN-US?)

please reset Internet options from this link
http://go.microsoft.com/?linkid=9646978

can you also run KB971033
REBOOT
Run the tool from this link
Windows Genuine and Activation Issue Posting Instructions

Roy


Attached Thumbnails
Can't get Win 7 Update to check for updates-instlang.png  
My System SpecsSystem Spec
27 Feb 2016   #26
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

Before I get to Torchwood's suggestions of today, let me report on what I think has been PROGRESS! Per Indianacarnie's suggestions, I ran the 'Windows Update Troubleshooter'. I couldn't quite figure out whether anything had been fixed so I then ran 'SFC'. SFC reported that it had fixed some things.

I then downloaded a fresh copy of SURT and ran it. It took a long time but it installed properly (miracle of miracles) and generated the log files Wben353 wanted to see. These are attached.

While you all are digesting these SURT log files, I will do the things Torchwood suggested this afternoon.


Attached Files
File Type: log CheckSUR.log (8.9 KB, 8 views)
File Type: log CheckSUR.persist.log (168.0 KB, 5 views)
My System SpecsSystem Spec
27 Feb 2016   #27
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
ie

Well its pointing towards IE, so what version please.
and if installed, uninstall KB2937610.

Roy
My System SpecsSystem Spec
27 Feb 2016   #28
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

SP1: Yes

IE: 11.09600.17207

Language: US English

I could not find KB2937610 in the installed update list and thus could not uninstall it.



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M4X88-XJPY2-JJXR8
Windows Product Key Hash: R87Xv7J8Gz1YYOywQvZKQRs+Wm4=
Windows Product ID: 00359-OEM-8683307-16401
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {28455E1A-C652-4C8C-ACB7-0A8996063532}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: F:\Mozilla\SeaMonkey\seamonkey.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{28455E1A-C652-4C8C-ACB7-0A8996063532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JJXR8</PKey><PID>00359-OEM-8683307-16401</PID><PIDType>3</PIDType><SID>S-1-5-21-1001588870-3417195663-3815244164</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A22</Version><SMBIOSVersion major="2" minor="5"/><Date>20120611000000.000000+000</Date></BIOS><HWID>339D3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-833-016401-02-1033-7601.0000-2402014
Installation ID: 016151761856607364344136150154657254571860690496670032
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: JJXR8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2/27/2016 8:06:15 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAeqgQ1eRkynRk/tCHiP3qemrmIr3auWpNRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B9K
FACP DELL B9K
HPET DELL B9K
BOOT DELL B9K
MCFG DELL B9K
SSDT DELL st_ex
ASF! DELL B9K
TCPA DELL B9K
____ DELL B9K
SLIC DELL B9K
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M4X88-XJPY2-JJXR8
Windows Product Key Hash: R87Xv7J8Gz1YYOywQvZKQRs+Wm4=
Windows Product ID: 00359-OEM-8683307-16401
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {28455E1A-C652-4C8C-ACB7-0A8996063532}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: F:\Mozilla\SeaMonkey\seamonkey.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{28455E1A-C652-4C8C-ACB7-0A8996063532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JJXR8</PKey><PID>00359-OEM-8683307-16401</PID><PIDType>3</PIDType><SID>S-1-5-21-1001588870-3417195663-3815244164</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A22</Version><SMBIOSVersion major="2" minor="5"/><Date>20120611000000.000000+000</Date></BIOS><HWID>339D3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00172-833-016401-02-1033-7601.0000-2402014
Installation ID: 016151761856607364344136150154657254571860690496670032
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: JJXR8
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 2/27/2016 8:06:15 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAeqgQ1eRkynRk/tCHiP3qemrmIr3auWpNRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B9K
FACP DELL B9K
HPET DELL B9K
BOOT DELL B9K
MCFG DELL B9K
SSDT DELL st_ex
ASF! DELL B9K
TCPA DELL B9K
____ DELL B9K
SLIC DELL B9K
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
My System SpecsSystem Spec
28 Feb 2016   #29
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
now were gettin there

Hi Henrik,
Please d/l and run KB971033.
This will activate the system, from MGAdiag
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154

and remove the above
REBOOT
rerun the MGAdiag, those errors should be gone.

Try updating again.

Roy
My System SpecsSystem Spec
29 Feb 2016   #30
HenriK37

Win7 Home Premium x86/Win7 Pro x64
 
 

Yesterday, I followed your instructions and then tried to make Windows Update work. It worked, mostly. That is, it downloaded and installed about 63 updates without difficulty. I did, however, restrict the downloads to 15 - 20 updates at a time and with Kaspersky Internet Security (KIS) turned off (just in case KIS was somehow interfering with the Windows Update process. I did, however NOT include KB3035583 and KB2952664 in the downloads and installation as I understand installation of these two updates will trigger Microsoft's unwelcome Windows 10 update pleadings.

There were strange two anomalies with the download process: KB2937610 was listed in the items for download. It was listed as the only failed installation but no error code was given. IE 11 was also listed as a 'recommended' update. Although I thought that strange as I think I am already running IE 11, I told Windows Update to include it. That update also failed and error code 9C48 was listed as the reason.

Those two anomalies bothered me sufficiently that I reran SURT this morning. Today's SURT log files are attached. Although I don't really understand the inner workings of all of the Windows NT-derived Windows operating systems, I see that today's SURT log notes what looks to me like big problems with KB2937610. That causes me to wonder if much, if not all, of the problems I have been experiencing are caused by a partial or partly failed KB2937610 installation. If that could be the case, is there some way to force the de-installation of whatever bits of KB2937610 code are in my system? KB2937610 is NOT listed on the Windows Update page as an 'installed update'.

Similarly, the failed re-installation of IE 11 also makes me wonder if the IE 11 installation was also partial or faulty. Again, and if this guess has any probability of being right, is there any way to force a de-installation of IE 11 so it could be reinstalled properly. IE 11 is NOT listed on the Windows Update page as an 'installed update' although when I bring up IE 11's 'help' page it calls itself IE 11 as previously noted. Interestingly, IE 10 IS listed as an 'installed update' on the Windows Update page.


Attached Files
File Type: log CheckSUR (2).log (8.9 KB, 1 views)
File Type: log CheckSUR.persist (2).log (176.9 KB, 1 views)
My System SpecsSystem Spec
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