Can't get Win 7 Update to check for updates

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  1. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #21

    I don't think I compressed the file correctly so attached is a second try.
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  3. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #22

    permissions


    Hi Henrik,
    Can you check to see if your permissions match mine, Trusted installer section.
    Attached Thumbnails Attached Thumbnails Can't get Win 7 Update to check for updates-wuperm.png  
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  4. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #23

    Hi --

    It took me a while to find the page you had shown. I had no idea all this existed.

    Under 'Trusted Installer', all of the permission boxes were checked except for 'Special Permissions" (which you hadn't shown).
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  6. indianacarnie
    Posts : 3,724
    Windows 10x64 Build 1709
       New #24

    Kinda hate to ask this........ but have you ran the Windows Update troubleshooter? : Open the Windows Update troubleshooter - Microsoft Windows Help

    Also you could try running a system file check to fix any corrupted system files.

    SFC /SCANNOW Command - System File Checker
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  7. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #25

    info


    Hi Henrick,
    Can you confirm a couple of things.
    Are you running SP1
    What version of IE
    Do you have language pack>s< installed.
    (controlpanel>>region/language>>Keyboard/languages/change keyboards>>just EN-US?)

    please reset Internet options from this link
    http://go.microsoft.com/?linkid=9646978

    can you also run KB971033
    REBOOT
    Run the tool from this link
    Windows Genuine and Activation Issue Posting Instructions

    Roy
    Attached Thumbnails Attached Thumbnails Can't get Win 7 Update to check for updates-instlang.png  
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  8. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #26

    Before I get to Torchwood's suggestions of today, let me report on what I think has been PROGRESS! Per Indianacarnie's suggestions, I ran the 'Windows Update Troubleshooter'. I couldn't quite figure out whether anything had been fixed so I then ran 'SFC'. SFC reported that it had fixed some things.

    I then downloaded a fresh copy of SURT and ran it. It took a long time but it installed properly (miracle of miracles) and generated the log files Wben353 wanted to see. These are attached.

    While you all are digesting these SURT log files, I will do the things Torchwood suggested this afternoon.
    Can't get Win 7 Update to check for updates Attached Files
    Last edited by HenriK37; 27 Feb 2016 at 17:55. Reason: Spelling error
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  10. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #27

    ie


    Well its pointing towards IE, so what version please.
    and if installed, uninstall KB2937610.

    Roy
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  11. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #28

    SP1: Yes

    IE: 11.09600.17207

    Language: US English

    I could not find KB2937610 in the installed update list and thus could not uninstall it.



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M4X88-XJPY2-JJXR8
    Windows Product Key Hash: R87Xv7J8Gz1YYOywQvZKQRs+Wm4=
    Windows Product ID: 00359-OEM-8683307-16401
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {28455E1A-C652-4C8C-ACB7-0A8996063532}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: F:\Mozilla\SeaMonkey\seamonkey.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28455E1A-C652-4C8C-ACB7-0A8996063532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JJXR8</PKey><PID>00359-OEM-8683307-16401</PID><PIDType>3</PIDType><SID>S-1-5-21-1001588870-3417195663-3815244164</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A22</Version><SMBIOSVersion major="2" minor="5"/><Date>20120611000000.000000+000</Date></BIOS><HWID>339D3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-833-016401-02-1033-7601.0000-2402014
    Installation ID: 016151761856607364344136150154657254571860690496670032
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: JJXR8
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2/27/2016 8:06:15 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAeqgQ1eRkynRk/tCHiP3qemrmIr3auWpNRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL B9K
    FACP DELL B9K
    HPET DELL B9K
    BOOT DELL B9K
    MCFG DELL B9K
    SSDT DELL st_ex
    ASF! DELL B9K
    TCPA DELL B9K
    ____ DELL B9K
    SLIC DELL B9K
    SSDT DELL st_ex
    SSDT DELL st_ex
    SSDT DELL st_ex
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-M4X88-XJPY2-JJXR8
    Windows Product Key Hash: R87Xv7J8Gz1YYOywQvZKQRs+Wm4=
    Windows Product ID: 00359-OEM-8683307-16401
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {28455E1A-C652-4C8C-ACB7-0A8996063532}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: F:\Mozilla\SeaMonkey\seamonkey.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{28455E1A-C652-4C8C-ACB7-0A8996063532}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JJXR8</PKey><PID>00359-OEM-8683307-16401</PID><PIDType>3</PIDType><SID>S-1-5-21-1001588870-3417195663-3815244164</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A22</Version><SMBIOSVersion major="2" minor="5"/><Date>20120611000000.000000+000</Date></BIOS><HWID>339D3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B9K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-833-016401-02-1033-7601.0000-2402014
    Installation ID: 016151761856607364344136150154657254571860690496670032
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: JJXR8
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 2/27/2016 8:06:15 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAeqgQ1eRkynRk/tCHiP3qemrmIr3auWpNRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL B9K
    FACP DELL B9K
    HPET DELL B9K
    BOOT DELL B9K
    MCFG DELL B9K
    SSDT DELL st_ex
    ASF! DELL B9K
    TCPA DELL B9K
    ____ DELL B9K
    SLIC DELL B9K
    SSDT DELL st_ex
    SSDT DELL st_ex
    SSDT DELL st_ex
      My Computer
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  12. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #29

    now were gettin there


    Hi Henrik,
    Please d/l and run KB971033.
    This will activate the system, from MGAdiag
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154

    and remove the above
    REBOOT
    rerun the MGAdiag, those errors should be gone.

    Try updating again.

    Roy
      My Computer
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  13. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #30

    Yesterday, I followed your instructions and then tried to make Windows Update work. It worked, mostly. That is, it downloaded and installed about 63 updates without difficulty. I did, however, restrict the downloads to 15 - 20 updates at a time and with Kaspersky Internet Security (KIS) turned off (just in case KIS was somehow interfering with the Windows Update process. I did, however NOT include KB3035583 and KB2952664 in the downloads and installation as I understand installation of these two updates will trigger Microsoft's unwelcome Windows 10 update pleadings.

    There were strange two anomalies with the download process: KB2937610 was listed in the items for download. It was listed as the only failed installation but no error code was given. IE 11 was also listed as a 'recommended' update. Although I thought that strange as I think I am already running IE 11, I told Windows Update to include it. That update also failed and error code 9C48 was listed as the reason.

    Those two anomalies bothered me sufficiently that I reran SURT this morning. Today's SURT log files are attached. Although I don't really understand the inner workings of all of the Windows NT-derived Windows operating systems, I see that today's SURT log notes what looks to me like big problems with KB2937610. That causes me to wonder if much, if not all, of the problems I have been experiencing are caused by a partial or partly failed KB2937610 installation. If that could be the case, is there some way to force the de-installation of whatever bits of KB2937610 code are in my system? KB2937610 is NOT listed on the Windows Update page as an 'installed update'.

    Similarly, the failed re-installation of IE 11 also makes me wonder if the IE 11 installation was also partial or faulty. Again, and if this guess has any probability of being right, is there any way to force a de-installation of IE 11 so it could be reinstalled properly. IE 11 is NOT listed on the Windows Update page as an 'installed update' although when I bring up IE 11's 'help' page it calls itself IE 11 as previously noted. Interestingly, IE 10 IS listed as an 'installed update' on the Windows Update page.
    Can't get Win 7 Update to check for updates Attached Files
    Last edited by HenriK37; 01 Mar 2016 at 12:31. Reason: Clarification
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