Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Repeated IE 11 Install Failures

20 Feb 2016   #21
the stuart

Windows 7 Pro x64
 
 

Can you from your post 7 expand the modified field and once you've got the date.
Got to Event log >> Application for that day, whats showing, was new user created??, does it say by what/who.
Roy

torchwood, thanks for the comeback. After the computer sitting shut down for 2 days, I have returned to your request with the following result. In my effort to reproduce the questionable User Profiles to which you have alluded, I find that all but one has disappeared. And that one has questionable disk capacity associated with it.

Repeated IE 11 Install Failures-user-profiles-2016-02-20.jpg

I will look for the Event log to which you refer, but I am just following instructions here, so please provide detailed instructions for any task that might prove helpful.

Thanks,
stu




My System SpecsSystem Spec
.
20 Feb 2016   #22
the stuart

Windows 7 Pro x64
 
 
Event Log

torchwood, I am afraid that I am unable to discern what event log you are referring to.
My System SpecsSystem Spec
20 Feb 2016   #23
the stuart

Windows 7 Pro x64
 
 
System File Checker

Since there seems not to be any competition for my identity at the moment, I attempted to open the elevated command prompt. Being successful at this, I ran sfc/scannow and received a clean bill of health.

Repeated IE 11 Install Failures-system-file-checker-2016-02-20.jpg

If anyone can explain where the alter egos went and how I regained this level of administrative privilege, please chip in.


My System SpecsSystem Spec
.

20 Feb 2016   #24
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
fixit

Hi Stuart,
Can you run this MS fixit to repair your user profile
http://support.microsoft.com/kb/947215

Your user accounts do seem to be changing, from 2 to 4 to 1 with odd characteristics.
Certainly not an everyday occurance, pushing me towards an infection, virus/rootkit.

Keep the fixit on your desktop.

AFTER you have run the fixit recheck your User profile, make a copy please.
THEN REBOOT
Check it again if its changed then that would definately point to an infection.
The changing of this profile could cause the Cryptographics error and and why IE wont download.

THIS FORUM WILL BE UNDERGOING MAINTAINCE IN 8hrs time for 3/4 hrs.

Whilst its offline
could you run Malwarebytes free dont take the trial version (check the scan for Rootkits in dashboard)
And Run ESET on-line. you will have to dissable any other AV you have on the system.
Include your WD HD in the scans.

Roy
My System SpecsSystem Spec
20 Feb 2016   #25
the stuart

Windows 7 Pro x64
 
 
Toolkit

torchwood, MS Fixit is in my toolkit, and I have run it in the past. But, I will make sure that I have the most current version and run it again.

I have been concerned about rootkits as well and have run Norton Power Eraser in the past, which encouraged me to uninstall capturelibservice.exe, which is a component of Freemake and is known to consume resources and may also provide a backdoor for malware. The general consensus is to remove it, which I did. I did not check to see if I lost any functionality in Freemake. Maybe Freemake is not so free.

Norton PE also listed 4 files that had the entry "C:\assembly\Native\Images..." at the start of very long file names. Norton was suspicious of them, but did not have good evidence and could not recommend removing them. I investigated Native Images on the web and it seemed that they could be a MS creation, so I left them.

I later ran MalwareBytes MBAR beta anti-rootkit. This program removed 9 entries, but did not allow the option to preview the selections before removing them. I did not see an option to generate a report. However, I ran Norton PE again and found that the native Images were gone.

I have found that the rootkit tools mess up passwords and such; so I don't run them unnecessarily. Please confirm if said tools need to be run.

Meanwhile, since I had recovered some Administrative privilege, I again ran IE 11 installation from the stand alone .exe. It once again reverted at 98%. I will show a snapshot in a following post. However, since I did not run the installation out of Windows Updates, I did not get the typical Error message. Rather, I grabbed a log from C:\Windows\Windowsupdate.log and found reference at the point of reversion to:

Error 0x80004015

There are references to this on the web, and proposed scanners and repair tools. However, I don't know if they are trusted sources. Do you have a trusted source for a scanner/repair tool for this error code?
My System SpecsSystem Spec
20 Feb 2016   #26
the stuart

Windows 7 Pro x64
 
 
Failed IE 11 Installation Logs

Here is today's Windowsupdate log for the failed IE 11 installation. In addition to Error 0x80004015, there is an earlier reported error 0x8024000b. Both of these errors were present in my initial effort to present my problem. They have been reported on the web in recent years. I do not know if it is reasonable to address them as individual problems, or whether there is an overarching problem to be addressed.

2016-02-20 Windowsupdatel.og Failed IE 11 Installation.txt

Following is an abstract of the log from today in IE11_main. Again it shows a late failure to remove a temporary directory, but I have no knowledge as to whether this is of any significance.

2016-02-20 IE11_main abstract.txt


My System SpecsSystem Spec
20 Feb 2016   #27
the stuart

Windows 7 Pro x64
 
 
Microsoft Fixit

Quote   Quote: Originally Posted by torchwood View Post
Hi Stuart,
Can you run this MS fixit to repair your user profile
http://support.microsoft.com/kb/947215

Your user accounts do seem to be changing, from 2 to 4 to 1 with odd characteristics.
Certainly not an everyday occurance, pushing me towards an infection, virus/rootkit.


AFTER you have run the fixit recheck your User profile, make a copy please.
THEN REBOOT
Check it again if its changed then that would definately point to an infection.
The changing of this profile could cause the Cryptographics error and and why IE wont download.

Roy
torchwood, I downloaded a fresh MS Fixit and ran it. User profile immediately after:
Repeated IE 11 Install Failures-post-fixit.jpg

Rebooted. User profile immediately after reboot. No change. Is it supposed to know the size? Properties of c: knows the size.
Repeated IE 11 Install Failures-post-fixit-after-reboot.jpg


My System SpecsSystem Spec
20 Feb 2016   #28
the stuart

Windows 7 Pro x64
 
 
Malwarebytes install fail

Quote   Quote: Originally Posted by torchwood View Post
Hi Stuart,

Whilst its offline
could you run Malwarebytes free dont take the trial version (check the scan for Rootkits in dashboard)
And Run ESET on-line. you will have to dissable any other AV you have on the system.
Include your WD HD in the scans.

Roy
torchwood, I downloaded the program that I believe you have referred to. I was unable to install it. Access was denied. This has been a problem with several (x86) programs and I believe that it is systemic.
Repeated IE 11 Install Failures-setup.jpg

Repeated IE 11 Install Failures-access-denied.jpg

Repeated IE 11 Install Failures-setup-not-complete.jpg

I still have Malwarebytes mbar Anti-rootkit program on my computer, but I don't like it because it does not provide the opportunity to review what it has isolated for removal


My System SpecsSystem Spec
20 Feb 2016   #29
the stuart

Windows 7 Pro x64
 
 
Windows Update Posting Instructions

Progressing to Step 4 of the Windows Update Posting Instructions, having right-clicked on the CBS folder on the desk top to send to a compressed zip folder, I received the following File Access Denied message:
Repeated IE 11 Install Failures-cbs-file-access-denied.jpg

I do not know if this is normal. However, I clicked on Continue for all current items and the program created a .zip file of nearly 1GB on my desktop. However, I am afraid that I don't have the foggiest on what to do with it.


My System SpecsSystem Spec
21 Feb 2016   #30
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Stuart,
More interestings snippit from those logs,
its showing its trying to update drivers on your WD drive,
its failing to read your update manifests,
and your system is trying to use the wrong authorisation/policy security discripters to download.
With the above, plus the IE10/11, Office 2003 crypto, MBAM antirootkit finding errors, Norton finding problems, User profile corruption.
Tha most Damming of these is that MBAM found something, although we dont know what.
99% of Security/malware forums advocate the wiping of drives and a Re-install of the OS after rootkit infection.

Its looking more and more likely that the only way to really get your system running properly is a clean install.

The more we are looking into it, the more problems were finding.
I am NOT a malware expert.
IF you do not want to persue the clean install route, I would advise you to go to BleepingComputers, Am I infected sub-forum, and follow the instructions there.
(xref this topic).

Roy
My System SpecsSystem Spec
Reply

 Repeated IE 11 Install Failures




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Update KB2952664 repeated failures, error 8004402F
Hello, As the title says, I am unable to successfully install the update KB2952664. I get the error code : 8004402F. Usually it wouldn't bother me but it just so happens that this update is required to upgrade to Windows 10, so I need to install it. Running an SFC scan shows no errors. I have...
Windows Updates & Activation
Repeated Windows Update failures (KB954430 & KB973688) Error Code 643
I recently completed a clean install of Window 7 Home Premium and have been running Windows updates to get up to date. There are two updates (KB954430 & KB973688) that fail to install repeatedly. I'd appreciate any advice on how to clear this up. The update history details for each of the...
Windows Updates & Activation
Application Software Install Failures
Hello All - Until recently, the Win 7 Home Premium OS has always behaved great; been using the computer as is for 3+ years. The computer cannot install program software at this time, doesn't matter if the software is Microsoft, OEM or other licensed software. The error messages all relate to...
Software
Repeated boot failures
About two weeks ago I started having boot problems. I cannot relate it to any particular event like a new program or update. My system information is listed below using Piriform Speccy - this is a home built system and has functioned fine for about 18 months. I have had it set up to schedule shut...
General Discussion
Install .dll failures
I've been trrying to install a business application given to me by a colleague. The install will stop at about 75% complete and tells me that my computer is missing a .dll file although the file is on the computer in the systen32 directory. I ran the install several times and it stops at the same...
Software
Repeated catastrophic failures: reg corruptions etc
Hi, I recently upgraded to windows 7 installing it with a fresh install and I keep facing problems. The PC will run fine for the first couple of power ons after the install, it will then begin hanging for ages at a time whilst indicating huge hard drive activity. The PC will then simply stop being...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:06.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App