WU Always Fails, reverts back

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  1. Posts : 9
    Windows 7 Professional (32 bit)
       #1

    WU Always Fails, reverts back


    I've spent about 30 hours on this, and gone through about 20 different 'recommendations', but haven't solved this problem yet. I noticed your forums seem to have experts, so perhaps someone can assist. The CBS folder zipped is 141MB, so I don't think I can upload that. Instead, I zipped the logs (minus cab files). Let me know if this is sufficient.

    Background:
    - Machine is about 10 years old, originally had XP, upgraded to Win7 Pro 32bit a few years ago. Didn't notice any issues
    - Replaced HD with SSD using Kingston's imaging software at some point. Didn't notice any issues.
    - Problem started happening several months ago (maybe over a year), disabled WU, but now have issues installing Visual Studio. So, I have re-enabled WU. Isolating the problem to WU only, for now.
    - Most updates fail to install, however, occasionally one works. Earlier today I had success on one that had failed 4 times before
    - I have about 40 updates with failures, but I am only targeting a single update, KB3004375. If I can get this one to work, I suspect the other updates will work afterwards. Log shows a sequence of an initial failure, clicking 'retry' in WU, then having it succeed to download and partially install, ask for a restart, fail after restart, then reverts change (approximately 10th time)
    - I have done every eligible step on this post already, so asking me to do these again is probably not going to help: https://support.microsoft.com/en-us/kb/2509997

    Assistance appreciated! :)

    Brent
    Attached Thumbnails Attached Thumbnails WU Always Fails, reverts back-wutroubleshootererror.jpg   WU Always Fails, reverts back-kb3004375error.jpg  
      My Computer


  2. Posts : 477
    Win 7 Home Premium x64/Linux Lite 2.6 x64
       #2

    If you have win7x32 installation disk I'd perform a Repair Install
    You can chase this error code forever & maybe correct it. Haven't had much luck with hours & hours of fruitless attempts.
    Check your Private Message (PM)
      My Computer


  3. Posts : 9
    Windows 7 Professional (32 bit)
    Thread Starter
       #3

    I found the original ISO and product key. I tried following the steps illustrated. The first hundred or so updates installed successfully after half a day, but then the last third began failing again.

    When I try to manually download 1 small update, it seems to hang again, kind of like it did before I did some patches in the first 30 hours. Seems like I am worse off than I was. :/
      My Computer


  4. Posts : 9
    Windows 7 Professional (32 bit)
    Thread Starter
       #4

    Wow, after 1 day of repair, and applying 100+ updates successfully, I am getting failures again (probably at the same point in the timeline as I was before the repair)..

    5th day on this.. here's the diagnostic report..

    Got a feeling that removing Visual Studio 2010 is related to this. Seems like Microsoft has intentionally made this fail, I mean, could there be a simpler test than what I just did?

    Utter garbage..
    Attached Thumbnails Attached Thumbnails WU Always Fails, reverts back-afterrepair.jpg  
      My Computer


  5. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #5

    check disc


    Hi Brento,
    Looking at your log the last error 0x80070643 is often associated with disk corruption
    Can you run the following in Aministrator command mode
    chkdsk /f

    Just caught your last post re service registration can you run the tool from here
    Windows Genuine and Activation Issue Posting Instructions

    Roy
      My Computer


  6. Posts : 9
    Windows 7 Professional (32 bit)
    Thread Starter
       #6

    Already tried that Roy. It was listed as one of the items tried in the link (https://support.microsoft.com/en-us/kb/2509997) I provided in the original post. No disk errors were found.
      My Computer


  7. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    crossed see edit, see link

    Roy
      My Computer


  8. Posts : 9
    Windows 7 Professional (32 bit)
    Thread Starter
       #8

    Hey Roy, is that really related? One thing I can tell you is that I have a license key that was given to me when I was using the BizSpark software program. I had just purchased an XP license, so as long as the win7 upgrade was a permanent upgrade, then it seemed like a fair deal (because I never really got value out of my XP license).

    After the reinstall repair, when I entered the product key this time around, I inadvertantly entered the wrong key during the first prompt (it told me it was 'expired'??). After rebooting, it then left a little message on the bottom of my desktop saying 'not genuine'. Updates were also disabled (if I recall).

    I then found the correct key, and it replied 'successful', and as posted, it downloaded about 130 updates successfully (I manually selected 130 because I wanted early feedback before going to bed (watched a movie). They worked, so I selected the rest, and had them run. The next morning, they all appear to have failed.

    Seems like if it was installing 130, the rest should have installed? It does not report as having a non-genuine copy?
      My Computer


  9. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    problem service


    Only picked up on it because its showing as not fixed in your screenshot.
    Have you installed KB971033 yet.

    Roy
      My Computer


  10. Posts : 9
    Windows 7 Professional (32 bit)
    Thread Starter
       #10

    Since it was simple enough, I followed the instructions. Again, this is a Windows Update Issue, and to my knowledge, not related to a Windows Genuine problem:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JWRT7-4QFRJ-T8F44
    Windows Product Key Hash: 8ISoFoglNwk3mJ2dPERuNaPY4a8=
    Windows Product ID: 00371-221-6671017-86441
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {5056F50A-321F-4A38-8595-F15621BAF817}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.150113-1808
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5056F50A-321F-4A38-8595-F15621BAF817}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T8F44</PKey><PID>00371-221-6671017-86441</PID><PIDType>5</PIDType><SID>S-1-5-21-3707718067-1474501372-672495853</SID><SYSTEM><Manufacturer>RD480_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20051011000000.000000+000</Date></BIOS><HWID>6C923507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-221-667101-00-4105-7601.0000-0492016
    Installation ID: 015081024114858742282860205434671904611425184471316351
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: T8F44
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 19/02/2016 12:51:02 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:26:2015 13:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAEAAQADAAAAAgABAAEAJJS2R5wL5HRePxb/YNtQAvTV1FB4oy6MmogCehni1IQe9zS1
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			RD480 		AWRDACPI
      FACP			RD480 		AWRDACPI
      MCFG			RD480 		AWRDACPI
      My Computer


 
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