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Windows 7: Unable to Install Certain Updates

18 Feb 2016   #1
Critical Mass

Windows 7 Ultimate 64bit
 
 
Unable to Install Certain Updates

Hi all!

So here's my problem. I never realized it, but my Windows Updates have been turned off for a while. Like, over a year...

Anyway, I've been dabbling in Korean, and wanted to install the Korean language pack so that I could type Korean characters. That's when I realized there were over 100 updates available.

I selected all the important updates, plus the Korean LP, but in the end, there were some that would not install, including the Korean LP.

I searched around, and other people who had the same problem were directed to download and install the updates manually. All except the Korean, which wasn't listed. I tried all that, and they all failed as well.

As a last resort, I did a full System Restore to the days before the update, and tried again. Still no luck.

They are as follows:
Security Update for Windows 7 for x64-based Systems (KB3060716)
Security Update for Windows 7 for x64-based Systems (KB3071756)
Security Update for Windows 7 for x64-based Systems (KB3097966)
Security Update for Windows 7 for x64-based Systems (KB3126587)
Security Update for Windows 7 for x64-based Systems (KB3126593)
Update for Windows 7 for x64-based Systems (KB3080149)
Korean Language Pack - Windows 7 Service Pack 1 for x64-based Systems (KB2483139)

Every time I shut the computer down, it tries to install them, but fails.
I realize that by not updating for a year, I was taking a risk, so therefore I'm comfortable simply hiding the updates so they don't re-attempt each time. However, I really do want that Korean pack. I get an error "80073712".

Thanks in advance.


My System SpecsSystem Spec
.
18 Feb 2016   #2
wben353

Win 7 Home Premium x64/Linux Lite 2.6 x64
 
 

Please follow Windows Update Posting Instructions
We need to see logs to determine your root issue!
My System SpecsSystem Spec
19 Feb 2016   #3
Critical Mass

Windows 7 Ultimate 64bit
 
 

As for the Error Codes, all I get is what's in the screenshot (see attached).

I know the Posting Instructions had a screenshot showing exactly where to look, but the hyperlink or picture doesn't appear for me.

I've tried to attached is the CBS log, but when I select the file to Upload, the "Manage Attachments" window just says, "Uploading File(s) - Please Wait" and "Sending request to www.sevenforums.com" and hangs there. I'm able to attach SFCDETAILS.TXT but not CBS.ZIP. Even tried a CBS.RAR file. Please advise.


Attached Images
Unable to Install Certain Updates-updates.jpg 
Attached Files
File Type: txt sfcdetails.txt (49.8 KB, 5 views)
My System SpecsSystem Spec
.

19 Feb 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
MGadig

Hi Critical,
Wben353 meant run and post the results of the Mgadiag tool, ITS in the very first post of this sub-forum.

Roy
My System SpecsSystem Spec
19 Feb 2016   #5
Critical Mass

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Critical,
Wben353 meant run and post the results of the Mgadiag tool, ITS in the very first post of this sub-forum.

Roy
I clicked on the link Wben353 provided and followed the instructions. Nowhere in there did it mention a Mgadiag tool.

However, in the interest in obtaining help, I searched around and found it myself. The results are here:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {37311CA1-A3CF-40F9-9D59-909D27925123}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37311CA1-A3CF-40F9-9D59-909D27925123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3480175284-2089762506-3277513195</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="4"/><Date>20130423000000.000000+000</Date></BIOS><HWID>544F3F07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0372014
Installation ID: 019945490654811726864816099732756921974305616204023525
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/19/2016 7:55:10 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:2:2016 12:17
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEAln1E+0AuySdU8hAz4KgYiKI4ik8b7Iqbfrd6yOpTdjI=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  SLIC            GBT           GBTUACPI
  SSDT            AMD           POWERNOW
My System SpecsSystem Spec
20 Feb 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Activate

Hi CritcalMass,
Please download and run KB971033.
The report is showing as unactivated, this will repair it.
Rerun the MGAdiag and post the report.

Dont think it will work, as you have a retail motherboard with an OEM product key, which makes it non-genuine.

Roy
My System SpecsSystem Spec
20 Feb 2016   #7
Critical Mass

Windows 7 Ultimate 64bit
 
 

I should have known. A guy I worked with 2 years ago told me that if I wanted to buy the components for a new computer, for $100 he would assemble it and install Windows 7 "using the activation key from his old computer" which he wasn't using any more, because his new computer was Windows 8.

I Googled that update, downloaded, and installed it. Rebooted and then ran MGAdiag again. Results are below. I will try to reinstall the updates now.

BTW, love the avatar, but didn't like the show. Well, I did until I was forced to watch men deep-kissing other men. I don't care what people do in their lives, but I didn't need that in my Doctor Who.


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {37311CA1-A3CF-40F9-9D59-909D27925123}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{37311CA1-A3CF-40F9-9D59-909D27925123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3480175284-2089762506-3277513195</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FA</Version><SMBIOSVersion major="2" minor="4"/><Date>20130423000000.000000+000</Date></BIOS><HWID>544F3F07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0372014
Installation ID: 019945490654811726864816099732756921974305616204023525
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/20/2016 11:21:59 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:2:2016 12:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEAln1E+0AuySdU8hAz4KgYiKI4ik8b7Iqbfrd6yOpTdjI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  SLIC            GBT           GBTUACPI
  SSDT            AMD           POWERNOW
My System SpecsSystem Spec
20 Feb 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
MS are happy

Well CriticalMass,
Looks like MS are happy with it , well at least for now.
The updates should work.
Who am i to argue with them.

Roy
My System SpecsSystem Spec
20 Feb 2016   #9
Critical Mass

Windows 7 Ultimate 64bit
 
 

They didn't work
My System SpecsSystem Spec
20 Feb 2016   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I do see a problem.

You have a Gigabyte retail motherboard using a OEM/SLP COA key.
That alone is not correct or legal.

You also have this in your log.
Quote:
Windows Product ID: 00426-OEM-8992662-00006
Quote:
SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3
Which is for this.

Win 7,Ultimate,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992662-00006


Their again indicates counterfeit installation.

A Clean Install of Windows 7 with the proper COA matching key is what is needed.
My System SpecsSystem Spec
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