Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows update will not complete - constantly scanning for updates

03 Mar 2016   #11
witchhazel

Windows 7 professional 64-bitn SP1
 
 

Here is the log file, with all the older cabs stripped out of it.




Attached Files
File Type: zip CBS.zip (423.4 KB, 2 views)
My System SpecsSystem Spec
.
03 Mar 2016   #12
witchhazel

Windows 7 professional 64-bitn SP1
 
 

I have to go to work now, so I'll have to run mgadiag later
My System SpecsSystem Spec
03 Mar 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
shutdown

Hi Witchhazel,
Looks like you have pending updates.
Caused by your comp shutting down whilst it was starting up, presume a power outage.
Can you
COPY and PASTE the following, in an Elevated command mode prompt

Net stop bits
Net stop wuauserv
Ipconfig /flushdns
cd \documents and settings\all users\application data\microsoft\network\downloader
Del qmgr0.dat
Del qmgr1.dat
Net start bits
Net start wuauserv

Then enter
REBOOT

Then these also in an elevated command mode

takeown /f C:\Windows\winsxs\pending.xml
enter


Ren c:\windows\winsxs\pending.xml pending.old

Enter

Reboot

Then try 1 update, rerun sfc/scannow post the log
Roy
My System SpecsSystem Spec
.

03 Mar 2016   #14
witchhazel

Windows 7 professional 64-bitn SP1
 
 

Followed your instructions. However, there didn't seem to be any file named pending.xml anywhere.
I did try to go ahead and run an update but got error code 8008005. In case it helps, I am going to go ahead and run sfc/scannow and I am currently trying to get you the Mgadiag. Should it be taking a long time to run? It has been running for about an hour. Also, in case it helps, my windows updater version is 7.6.7601.19077
My System SpecsSystem Spec
03 Mar 2016   #15
witchhazel

Windows 7 professional 64-bitn SP1
 
 

the result of MGA Diag is below. I noticed a Temp folder in C:\windows\winsxs. Should it be emptied? Thanks

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-426Y4-DM4V2-9DB63
Windows Product Key Hash: CvN8k8q3TjzLK48yL56uTzsUWBk=
Windows Product ID: 00371-152-1386845-85440
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AA298D99-99C8-4930-87F9-C7ECE57C3B51}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AA298D99-99C8-4930-87F9-C7ECE57C3B51}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9DB63</PKey><PID>00371-152-1386845-85440</PID><PIDType>5</PIDType><SID>S-1-5-21-754216410-1890486941-2309404370</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M3N78 PRO ACPI BIOS Revision 1003</Version><SMBIOSVersion major="2" minor="5"/><Date>20090602000000.000000+000</Date></BIOS><HWID>82D93307018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>534ABADDB132D86</Val><Hash>sAiF7muf38Aju87dH4uCvcv6V/0=</Hash><Pid>89409-707-0125751-65479</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-152-138684-01-1033-7600.0000-0212012
Installation ID: 003580517215035271133576527906960081530340365502913391
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9DB63
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/3/2016 10:12:23 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:13:2015 03:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAIAAAACAAAAAQABAAEAln2qISjCcHxWEJaShFZCmZjT8IZOvoIyAgeihtbH

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Nvidia        ASUSACPI
  FACP            Nvidia        ASUSACPI
  HPET            Nvidia        ASUSACPI
  MCFG            Nvidia        ASUSACPI
My System SpecsSystem Spec
03 Mar 2016   #16
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
It would really help if you completed your system spec's page with exact products,
For 1 your mother board exact model/ cpu/ ram/ graphic's card....

Use the link above my signature "Fill in your system spec's page" it will help you and actually do it for you if ie11.. is your default browser for just that process

I personally don't see anything wrong with the report.
Except for possibly the build lab entry ;/
https://social.microsoft.com/Forums/...enuinewindows7
My System SpecsSystem Spec
04 Mar 2016   #17
witchhazel

Windows 7 professional 64-bitn SP1
 
 

I added more details on my system specs, of what I was able to get relatively quickly. Sorry that everything is coming in bits and pieces but I am finding this process to be very difficult when my computer is tied up for literally hours each time I try to do any of the suggested remedies. For example, rebooting takes 4+ hours because every time it says it is applying windows updates - do not shut down" Do I really have to sit through this painful wait, since it is clearly not accomplishing anything? I have not been able to install any updates (following your suggested steps each time) because some I have tried have given the "not applicable" error and others give error code 8008005 as mentioned in a previous post and others just scan for hours without achieving anything. I've been trying to run another SFC /scannow but now it says that "windows resource protection cannot start repair service." I'm now waiting for a reboot so I can start in safe mode and try to run it that way. (I'm posting this from a different computer while I wait).
My System SpecsSystem Spec
04 Mar 2016   #18
witchhazel

Windows 7 professional 64-bitn SP1
 
 

Regarding the build lab comment ... do I need to reactivate my license? I'm not getting any messages about my OS being "not genuine" but is that build lab version an indication that my COA has an issue?
My System SpecsSystem Spec
04 Mar 2016   #19
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Time

Its trying to install those updates and failing then reverting hence the 4 hours+.

No your licence details are fine, we do get update failing even if the install is legit, but not recognised as such. mainly because registry cleaners are used, have you used 1?

Coz im in england theres the time delay as well.

Roy
My System SpecsSystem Spec
04 Mar 2016   #20
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
big stick

AS the damage has already been done,

Please do a forced shutdown
THIS IS NOT A PREFFERRED method for shutdown,
PRESS AND >> HOLD << YOUR POWER BUTTON, TILL IT TURNS OFF


Hoped the small fix would work now for the big stick



On the System Recovery Options page, click Command Prompt.
Type cd C:\windows\winsxs, and then press ENTER.
Type ren pending.xml pending.old, and then press ENTER.
Type regedit, and then press ENTER.
Select HKEY_LOCAL_MACHINE.
On the File menu, click Load Hive.
Locate the following folder:
C:\windows\system32\config\components
When you are prompted for a name, type Offline_Components.
In Registry Editor, locate and then delete the following registry
subkey:
HLKM\Offline Components\AdvancedInstallersNeedResolving
HKLM\Offline Components\PendingXmlIdentifier
Exit Registry Editor:
At the command prompt, type exit to exit Registry Editor.
Press ENTER.
Restart System

Roy
My System SpecsSystem Spec
Reply

 Windows update will not complete - constantly scanning for updates




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Why does Windows Update never finish scanning for updates? Seriously
Hi I'm sure a lot of you have experienced this problem. Browsing through this forum, it is quite common, yet, I haven't found a reassuring solution. Can you help? This is Windows 7 Home Premium. SP1 is installed. Windows was freshly installed. Windows Update is scanning for updates. In...
Windows Updates & Activation
Windows Update stuck at scanning for updates... forever
Hi This is Windows 7 SP1 Ultimate (32bit). Windows Update is not working. It is set to install updates automatically, yet it never does, and if I initiate a manual scan, it doesn't work either. It gets stuck at the stage "scanning for new updates". What I did so far: - Cleaned all the temp...
Windows Updates & Activation
Device manager suddenly scanning for new devices constantly
Last night, device manager started scanning for new devices constantly on a random time interval. I looked at all the error logs available but there was nothing reported (no hardware error, no disconnect, no application error, etc.). No device appears in error and every time DM tries to update, the...
General Discussion
windows update installing 157 updates 0kb of 0% complete
hey guys, im trying to update my computer with updates but it is refusing to move, i left it alone for an hour and refuses to move, i ran a sfc/scannow and it said it found some files but was unable to fix all of them im downloading and installing that feb 2013 thing now, but does anyone have a...
Windows Updates & Activation
Windows wont complete updates, Security Updates KB2604121
Its been doing most of these updates forever, when I go to shut it down it updates but when I wake up in the morning these updates are still not done... It's like they never finish. This happens every night for the past 6 months or so i'm getting tired of it now so i need some help. I've tried...
Windows Updates & Activation
Updates that are constantly failing to update...
http://oi47.tinypic.com/a2vdpl.jpg http://oi46.tinypic.com/xqgftz.jpg I have tried updating them one-by-one but they still end up failing on me! Help! :mad:
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App