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Windows 7: Windows update will not complete - constantly scanning for updates

02 Mar 2016   #1
witchhazel

Windows 7 professional 64-bitn SP1
 
 
Windows update will not complete - constantly scanning for updates

My windows (7 pro) update last successfully completed on Feb 6, 2016. Since then, if I click on windows update, it starts "scanning for updates" and does not advance beyond that point. I let it run for 48 hours, but it does not proceed. Also (maybe related) when I shut down or restart the computer, I get an infinite "shutting down" screen and the process does not complete. Again, it can sit there like that for 24+ hours, then I give up and turn it off.
I have tried the following: Ran CCCleaner, Malwarebytes (computer is clean), ran the windows update repair tool (said it fixed a service registration issue), ran sfc /scannnow. I tried restore to a system restore point, but apparently that isn't running correctly either. At first it wouldn't even launch, but now I can get it to launch but it doesn't list any available restore points. Do I have any other options other than a complete reinstall? If bite the bullet and upgrade to Windows 10 (arrrrgh!) is it going to carry over my problems? Thanks


My System SpecsSystem Spec
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02 Mar 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
choice

Hi WitchHazel,
As you have a retail install,(and presumably the disks)
The choice is yours try W10 if you dont like it revert back to W7.

If you want to stay with W7, and try and sort it, follow the instructions in the sticky posting at the top of this sub-forum.

Roy
My System SpecsSystem Spec
02 Mar 2016   #3
witchhazel

Windows 7 professional 64-bitn SP1
 
 

I have already tried the things listed in the sticky post and they did not help. I see in another related post that someone says there is a new version of Windows updater that needs to be downloaded? I will try this tonight
My System SpecsSystem Spec
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02 Mar 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Well if you post the
cbs logs,mgadiag we can try and help you
No info makes it impossible

Roy
My System SpecsSystem Spec
02 Mar 2016   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Confirm your windows update setting are Excluding Recommended updates being installed the same way as Important updates.

Set to install automatically
This is the new client update or at least good enough to manually install if it does not exist already,
https://support.microsoft.com/en-us/kb/3135445

Click Start and type in the search box
services
Click on the suggestion or the enter key,
Make sure these services are running and on automatic,
Background intelligent transfer services
Cryptographic
Windows installer
Windows update

Actually here is the newest update client
https://support.microsoft.com/en-us/kb/3138612
My System SpecsSystem Spec
03 Mar 2016   #6
witchhazel

Windows 7 professional 64-bitn SP1
 
 

Yes I have unchecked the setting regarding the installation of recommended updates. Also Right now I have automatic update turned off and have been trying to manually run them, most recently only trying to install KB 3135445, which, like everything else, runs for hours "scanning for updates" without accomplishing anything. It is hard to get much accomplished because each step I try seems to take all day. I will try 3138612 today with the steps you suggest.
I've been trying to upload my logs as a cbs.zip file but every time I click upload in your dialog box, I get a 404-server error.
My System SpecsSystem Spec
03 Mar 2016   #7
witchhazel

Windows 7 professional 64-bitn SP1
 
 

Ok. I uploaded only the most recent files in the CBS log, rather than zipping the whole folder. See if this is useful Thanks!
My System SpecsSystem Spec
03 Mar 2016   #8
witchhazel

Windows 7 professional 64-bitn SP1
 
 

ok, I just got a message that 3138612 "is not applicable to my computer"
My System SpecsSystem Spec
03 Mar 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
SP1

Hi Witchhazel,

That only works for W7 >> SP1<<, you need this one, scroll down till you see the big blue download button.
(read the instructions as well)
https://support.microsoft.com/en-us/kb/949104

Roy
My System SpecsSystem Spec
03 Mar 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
logs

still cant see any logs,

  1. Right-click and on the CBS folder and select Copy.
  2. Minimise all open windows and right-click on your Desktop, then select Paste.
  3. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder.
  4. A file, CBS.zip should appear on your Desktop.
  5. Then upload as an attchment
Roy

Mgadiag as well please
My System SpecsSystem Spec
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