Is there an actual fix to the 80070002 update error?

Thanks Roy, Avast is gone and MSE has been employed

Hi Brian,
Can you update now?
Not exactly sure what else Avast might have corrupted, but it certainly was the root cause.
surprised that the MS techs,
a) didnt advise you to uninstall it
b) or check the cbs log.
as they work to a basic script!.

If the updates are still failing, i will need to look at a new CBS log and the SURT report, you should be able to get it now.

Roy

sf/scannow still not working and still getting the 80070002 update error when I run updates.



MGA Data

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FHB6B-MBCBY-YW7PC
Windows Product Key Hash: IF4Jyhawm7R3HBayMh7PJcA8H0k=
Windows Product ID: 00359-OEM-8704702-66396
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {762DC2A6-0F48-48C4-A923-4DC4C6F61393}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{762DC2A6-0F48-48C4-A923-4DC4C6F61393}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YW7PC</PKey><PID>00359-OEM-8704702-66396</PID><PIDType>3</PIDType><SID>S-1-5-21-2617077451-2261076067-1671889292</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>B85-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20140704000000.000000+000</Date></BIOS><HWID>F1523707018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-047-066396-02-1033-7601.0000-1962015
Installation ID: 013603451366386132020303076604197662116735672290922676
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: YW7PC
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/9/2016 6:16:36 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAHKISOwh37Gq6mOJ5ELf6der8yPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist

Unfortunately it didn't clear them.
Gonna have to go another route
can you go
C > windows > winsxs > then scroll to amd64_avast, post a screenshot, it should be there.

Roy

Here you go

Just so you know, those 3 files you asked me to run failed with a catastrophic failure. I know that's not on here anymore, was in the email and assuming you edited it out from the post.

Hi Brian,
My BAD, lookin at to many threads me old brains going.
please reinstall them from the MS standalone site, they will say if there allready installed
(kb3033929,kb2515325,kb2809900)

REBOOT

Now im back on the right page.
The folder your in belongs to MS not Avast, they shouldn't really put anything in there.
SO we need to remove them
please right click on them select remove
You may receive Access denied, if so then open the folder and on in each file shown perform the right click delete operation again, once thats done you should be able to delete the main folder.
I dont really want to go the Take Ownership route, but if we have to.

Roy

Hi Roy, kb3033929 did install but the other 2 came up not applicable to my computer. I did delete the 2 Avast files, had to take ownership but I've done that before getting files from an old XP drive. But, after reboot I'm still getting the same 80070002 error in updates.

Hi Roy, kb3033929 did install but the other 2 came up not applicable to my computer. I did delete the 2 Avast files, had to take ownership but I've done that before getting files from an old XP drive. But, after reboot I'm still getting the same 80070002 error in updates.