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Windows 7: Windows Update still hangs at 0KB of 0% after many attempts to fix

08 Mar 2016   #1
exbucks

Windows 7 Starter
 
 
Windows Update still hangs at 0KB of 0% after many attempts to fix

This looks like a duplicate, but I've tried everything I can find, and Windows Update just hangs. It is Windows 7 running on an Acer/Intel Atom/2Gb memory. So far,

1. Checked for Viruses (Malawarebytes and Essentials: none)
2. sfc /scannow
3. Ran FixIt for Windows Update
4. Checked BITS and Windows Update services are running (delayed start)
5. cleared the Distribution folder/subfolders
6. Restored back to November (the last update that worked)
7. Tried the standalone Updater kb3102810
8. Tried both updaters connected via Ethernet, rather than Wireless
9. Set the firewall to default (explicitly allowed svchost)
10. Tried Windows update with just one update (the rest deselected)

Updates have not been getting through since November. Install has been on notify, but I now realise no notifications have been displayed. Security Essentials has been updating fine.

After deleting the Distribution folder, after 3-4 hours the standalone updater recovered the list of all the 60-odd updates needed (which can be seen in the normal Windows Update), but after another 3-4 hours had done nothing other than show a moving green bar.

Resource Monitor shows lots of activity with MsMpEng (disk) and svchost(netsvcs) (disk & CPU).

Are there any suggestions of how to identify what Windows Update is doing - a moving green bar is next to useless - to identify what is blocking it?

Thanks!


My System SpecsSystem Spec
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08 Mar 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Exbucks,
you only have 2GB ram, not really enough even if your running a 32bit version, hence the slowness.
can you run the tool from this link please
http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
08 Mar 2016   #3
exbucks

Windows 7 Starter
 
 

I've uploaded a file with the info.

In addition, I forgot to mention that I had run the System Update Readiness Tool, which added no value, and that the network is running on BT Infinity.

Also, my attempt with just one item this am did work eventually (it was 1Mb, I think), after sitting there for 1 hour, but it then it went off and spent 6 hours, and counting, checking for new updates (even though it had found the 60-odd before).

Regarding the 2Gb - it's the most the computer can take - and it was fine up until November.

Cheers.


Attached Files
File Type: txt diags.txt (5.0 KB, 11 views)
My System SpecsSystem Spec
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08 Mar 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Exbucks,
Not suprising really, your comps not registered on the MS server.
for the moment turn off your updates

Please d/l KB971033 from here
http://go.microsoft.com/fwlink/?LinkID=150841

REBOOT

rerun post the MGAdiag results please.

Roy
My System SpecsSystem Spec
08 Mar 2016   #5
exbucks

Windows 7 Starter
 
 

OK. Done, and attached.


Attached Files
File Type: txt diags2.txt (4.8 KB, 5 views)
My System SpecsSystem Spec
08 Mar 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
success

Hi Exbucks,
Thats lookin great you should be good to go.
switch your updates back, they will still take sometime to d/l and install, W7's not high on MS server priority list anymore.

can you mark the thread closed if all goes well.

Roy
My System SpecsSystem Spec
08 Mar 2016   #7
exbucks

Windows 7 Starter
 
 

Thanks, Roy.

Been sitting at Checking for Updates for 15 mins so far. Any thoughts on how to give it? A couple of hours? A couple of days?

In your view, does updating speed improve by upgrading to Windows 10?
My System SpecsSystem Spec
08 Mar 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Exbucks,
15 mins is nothing at the moment.
Im on the 10 insider ring, took me less than 1/2 to get a whole new 14GB d/l via the update service.
If you have the GWX flag bottom right, nothing stopping you.

Roy
My System SpecsSystem Spec
08 Mar 2016   #9
legacy7955

win 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by exbucks View Post
Thanks, Roy.

Been sitting at Checking for Updates for 15 mins so far. Any thoughts on how to give it? A couple of hours? A couple of days?

In your view, does updating speed improve by upgrading to Windows 10?

It is not ATYPICAL of late for Windows 7 to take up to 2 1/2 hours or so to download all needed updates, just let the machine run, turn sleep off, and let the PC run without doing anything with it, only have it checking for updates and within that time frame you should be seeing all updates, if not something else is wrong, post back with a follow up. Thanks.
My System SpecsSystem Spec
08 Mar 2016   #10
exbucks

Windows 7 Starter
 
 

Well, it's now been 3 hours, and still Checking for Updates. It has not even got to the point of showing what updates are available, so still way from even offering to download them!

I'm wondering whether to go back to the Standalone Updater kb3102810, which did get to the list of updates once (but only the once).
My System SpecsSystem Spec
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 Windows Update still hangs at 0KB of 0% after many attempts to fix




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