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KB3058515 fails w/ code 80073712
I have a lightly used Win 7 laptop. And I really do mean lightly used. For the past year or so it gets turned on every month or two, I do updates, surf the internet a bit and shut it down.
Doing the June updates KB3058515 failed to install. This is Cumulative Security Update for Internet Explorer 9... The error code is 80073712.
I see reports of problems with this update but mostly for the IE11 version. Some report it does get installed but when I check About IE it shows Update KB3049563, which was from last month. Tried several troubleshooting steps including:
1.Windows Update Troubleshooter - could not fix problem x80073712
2.sfc /scannow Found problem files but cannot fix them. And this got interesting as I was not able to access the cbs.logs. I get "access denied" which seems odd.
3. I tried to update to IE10 or IE11 using WU and both fail. I tried manually downloading/installing IE11 and it fails to install.
4. I uninstalled/reinstalled IE9 through Windows Features.
5. Did a system restore to last month. Reinstalled given updates and KB3058515 still fails.
6. Made sure I had installed every update, I had hidden a few over the years but now every update except Skype and one other (see below) is installed.
7. Check Disk for error.
I think that summarizes what I have tried. Many of the steps were done several times.
I am tempted to just wait until next month to see if that update will install because I think the only thing available otherwise is to do a system repair. But I am concerned about the error which seems to point to a problem with WU but other updates were able to be installed so it is somewhat working. Any thoughts?
I also had a failure with KB3068708 which is an optional update that replaced another problematic update. It also fails with the same error code 80073712.