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Windows 7: Cant install new windows updates error Code 80073701

09 Mar 2016   #1
mallet

Windows 7 SP1 64bit Pro
 
 
Cant install new windows updates error Code 80073701

Hi all

I am new to the forum. Nice to meet you all

I need to some help that I have put off since last month due to personal life stuff outside of Windows 7. I notice windows update is failing bad installing three updates. Two of those was last month and one very new update a few days ago.

I read the rules about posting and one things it mentions in the post was to post up the CBS log file buts it over 1gb and it wont open it even when zipped. I did ran sfc last month but it didnt pick up anything. Enabling and disabling windows updated trigger anything to work. I havent uninstalled SP1 yet but how safe is this?

My OS is: Windows 7 pro SP1 64bit.


The three updates are:

Security Update for Windows 7 for x64-based Systems (KB3126587)

Security Update for Windows 7 for x64-based Systems (KB3126593)

Security Update for Windows 7 for x64-based Systems (KB3140410)


And they all have the same error code: 80073701. I did find a standalone installer for KB3126587 but the error message I keep getting when I run it is: "The update is not applicable to your system". Even though it damn well is the correct version.
Any directions on where to go from here? I feel like I have run out of options


My System SpecsSystem Spec
.
09 Mar 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
pro

Hi Mallett,
OK lets go with what we can get. you said that sfc was fine last month.
Can you post the windows update log from the last sfc rundate
Run the SURT from here
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center
and for good measure
http://go.microsoft.com/fwlink/?LinkID=52012.

Roy
My System SpecsSystem Spec
10 Mar 2016   #3
mallet

Windows 7 SP1 64bit Pro
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Mallett,
OK lets go with what we can get. you said that sfc was fine last month.
Can you post the windows update log from the last sfc rundate
Run the SURT from here
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center
and for good measure
http://go.microsoft.com/fwlink/?LinkID=52012.

Roy
Hi Roy

Thanks for the response. Ok, the SURT took some time to install. Not sure why it was running slow but it finish without any issues. Then I ran the MGA diag. Is there any information I should be looking? It seemed ok to me. I then ran the windows update again but it failed on those three updates again.
I have attached the windows update log. The log file doesnt go as far as the end of last month so I ran sfc again before I attached the logs. Hope that helps.


Attached Files
File Type: log WindowsUpdate.log (1.75 MB, 6 views)
My System SpecsSystem Spec
.

11 Mar 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Mallett,
sorry bout the delay.
Apparently MS has been recieving a no of enquiries about the top 2 KB's, Basically its affecting certain systems domain access rules, and looking at the end of your logs it seems to be showing the same problem waiting for Administrator authorisation, and earlier in it its referring to an authorisation rule.

For the time being i would hide those 2 updates a wait for a patch.

As for the last 1 it might just be that its "failing" as its part of that run.


Roy
My System SpecsSystem Spec
13 Mar 2016   #5
mallet

Windows 7 SP1 64bit Pro
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Mallett,
sorry bout the delay.
Apparently MS has been recieving a no of enquiries about the top 2 KB's, Basically its affecting certain systems domain access rules, and looking at the end of your logs it seems to be showing the same problem waiting for Administrator authorisation, and earlier in it its referring to an authorisation rule.

For the time being i would hide those 2 updates a wait for a patch.

As for the last 1 it might just be that its "failing" as its part of that run.


Roy
Hi Roy. No worries mate, I appreciate the support. Thanks also for responding back. Hopefully MS will fix the issues fairly soonish I hope.

Thanks again Roy for your help

-Mallet
My System SpecsSystem Spec
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