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Windows 7: "Restart your computer to install important updates" - ad infinitum

17 Mar 2016   #1
ChrisBedford

7 Pro 32 & 7 Home Prem 64
 
 
"Restart your computer to install important updates" - ad infinitum

Greetings Seven Forums Gurus and apologies for the TL;DR nature of this post. Trying to put all the relevant information in.

So a problem has come up from a little old lady customer here. She got hit by the non-voluntary Windows 10 upgrade last week - caught it somewhere before it did the final install, and who knows what she did exactly, but before I got a chance to look at the computer she had somehow managed to revert to 7.

At that point I ran the GWX toolbox and canned the 10 upgrades but by then the damage was done, and the machine won't check for updates and won't stop saying it hasn't finished installing the last update.

Notice it says never checked for and never installed updates - these are probably as a result of some of the stuff I have tried. It also says "You receive updates - for Windows only" although there is no option on the settings page to check for other products' updates.

Incidentally I have also tried changing the settings to Never install updates and removing both check-marks - makes no difference.

Under Update History the only item listed is Hotfix for Windows KB947821 (that's the System Update Readiness Tool) which I ran manually today. If I click "check for updates" it very quickly pops up a little window to say "Windows Update cannot currently check for updates, because you must first restart the computer..." blah blah blah. Well it's been restarted more than a dozen times, with all the various things I've tried.

OK so what *have* I tried. Amongst other things, and not necessarily in this order (it's been a couple of days of hacking around, I tell you):
- Microsoft Fixit 50202 (twice, I think)
- Tweaking.com "Windows_Repair_AIO"
- Manually resetting update components (Otion 3 from tutorial 91738)
- SURT as mentioned above
- sfc /scannow (I don't know why I bothered with this one, I've never seen it do *anything*) - in this case it reported no errors, nothing *to* do.
- possibly some other stuff I have forgotten now.

Every time: Windows Update - restart your computer. And of course the nag box that gives you the option of postponing for 10 minutes, 1 hour, or 4 hours.

The System & Application event logs show no errors or even warnings that look even vaguely relevant, to me. There is no Windows Update error number to quote. Just refuses to check for updates!

The CBS.log folder consists of four CbsPersist CAB files of between 13 and 29 MB that don't compress, and one of about 1 MB. None of them are recent (four days old and older) - any point in uploading any of them? I have included the current CBS.log file as well as the "uneventful" SUR logfiles.

So any helpful suggestions will be gratefully accepted.

PS I would have reverted Windows to a previous state if there were any, but alas...




Attached Images
"Restart your computer to install important updates" - ad infinitum-screenshot1752.jpg 
Attached Files
File Type: zip CBS.zip (80.8 KB, 0 views)
My System SpecsSystem Spec
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17 Mar 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
updates

Hi Chris,
Try this for starters.

1. Close all the open windows.
2. Click the "Start" Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt" and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in " net stop WuAuServ " (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before you try to rename the folder.
5. Click the "Start" Button, in the "Start Search" box, type in " %windir% " (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select "Rename" and type " Sdold " (without the quotes) to rename this folder.
8. Still in "Administrator: Command Prompt" window, type the command " net start WuAuServ " (without the quotes) in the opened window to restart the Windows Updates service.




Got acouple more things in the locker if it fails

Roy
My System SpecsSystem Spec
18 Mar 2016   #3
ChrisBedford

7 Pro 32 & 7 Home Prem 64
 
 

Thanks Torchwood

Yeah done that. It was probably (now that you mention it) the first thing I did.
My System SpecsSystem Spec
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18 Mar 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

And for my next trick,
also from admin command prompt
Net stop bits

Net stop wuauserv

Ipconfig /flushdns cd \documents and settings\all users\application data\microsoft\network\downloader

Del qmgr0.dat

Del qmgr1.dat

Net start bits

Net start wuauserv


you may get a comment regarding qmgr there info only.

Roy
My System SpecsSystem Spec
19 Mar 2016   #5
ChrisBedford

7 Pro 32 & 7 Home Prem 64
 
 

Well, well, well... not wishing to speak too soon, but Roy you seem to have nailed it.

Just for the record though, one correction...

Net stop wuauserv

Ipconfig /flushdns
[newline]
cd \documents and settings\all users\application data\microsoft\network\downloader

Del qmgr0.dat

Del qmgr1.dat

Net start bits

Net start wuauserv

Thanks, it's currently "checking for updates..." and the thing-that-used-to-be-a-progress-bar is sliding greenly from left to right. I'll post back!

[edit: oops I misread your post. Only one correction]
My System SpecsSystem Spec
19 Mar 2016   #6
ChrisBedford

7 Pro 32 & 7 Home Prem 64
 
 

Mmmm... nope

After about half an hour of "checking" it changed to the "Restart" prompt. So I restarted and it's still asking for a restart. And now when I try "Check for updates" I get the error message pop-up "Windows cannot currently check..." once again.

[Edit] Grrr... and now, after another checking... restart... followed by a reboot, I can't reconnect to it. Teamviewer says it's online & available, but when I double-click it it never goes beyond "Connecting..."

I think there's something fundamentally screwy in this system that I'm going to have to fix with a Big Hammer. I really, *really* don't want to, but.
My System SpecsSystem Spec
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