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Windows 7: Windows Update error 8024402C

23 Mar 2016   #1
henedyr

Windows 7 x64
 
 
Windows Update error 8024402C

Hi Seven Forums


My dad has a desktop that has had the age old update error 8024402C for Windows 7 for more than 6 months now. We have tried many many things, including all the usual recommendations:

We tried by disabling antivirus and firewalls.
We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings)
We tried the Windows-updates-reset tool from this forums (by Brink)
We did some virus scans.
We tried the Microsoft Fixit tool.


We followed the instructions of 'Windows Update posting Instructions' and here are the answers:

Step 1: Did that, the error was not fixed.

Step 2: The SFC scan told us there were some corrupted files that could not be repaired. See details in the CBS.log I have attached.

Step 3: Windows Update error 8024402C (or 0x8024402C)

Step 4: log file attached here: https://www.dropbox.com/sh/7kjs56buj...EuwvJrt9a?dl=0

Hope this is of some help, really hope we can get a good solution for this and avoid buying new OS.

Thank you in advance


My System SpecsSystem Spec
.
23 Mar 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Henedyr,
Boths those logs come back clean.
Can you run and post the results of this tool
Windows Genuine and Activation Issue Posting Instructions

and just 1 days worth of the Windows update log.

Roy
My System SpecsSystem Spec
24 Mar 2016   #3
henedyr

Windows 7 x64
 
 

Hi Roy

Thank you for the reply. Yes, here are the results:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WWYF9-R9DCR-QB9CK
Windows Product Key Hash: 9qUnykN7Dhap+p4EDDmqAMCqFfM=
Windows Product ID: 00371-OEM-8992671-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {52CFE0D2-FC80-4317-A6C7-15B2929913F0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
Microsoft Office Project Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{52CFE0D2-FC80-4317-A6C7-15B2929913F0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QB9CK</PKey><PID>00371-OEM-8992671-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-713197258-1993796398-2498264741</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>CELSIUS W510</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // American Megatrends Inc.</Manufacturer><Version>V4.6.4.0 R1.14.0 for D3067-A1x</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>BD213D07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8D0B5876666EEC2</Val><Hash>5k1WKfLmPnD0gac6WqVA/GwRyQs=</Hash><Pid>89388-865-0242607-65027</Pid><PidType>8</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>80185811686F0E</Val><Hash>EVW9NmduCOSw5DLDGsQ88OA0ZVg=</Hash><Pid>84888-903-1084447-63104</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Version af softwarelicenstjeneste: 6.1.7601.17514

Navn: Windows(R) 7, Professional edition
Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
Udvidet PID: 00371-00178-926-700007-02-1033-7601.0000-0422011
Installations-id: 014331080852621683210475268413295956424385610344542413
URL-adresse på processorcertifikat: SpcService Web Service
URL-adresse på maskincertifikat: RacService Web Service
Brug licens-URL-adresse: UseLicenseService Web Service
URL-adresse på produktnøglecertifikat: PkcService Web Service
Delvis produktnøgle: QB9CK
Licensstatus: Med licens
Antal resterende aktiveringsnulstillinger af Windows: 1
Tidspunkt, der er tillid til: 24-03-2016 11:35:03

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2016 10:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3g2QwM+gRMqbKLwPxmzy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			FTS   		D3067-A1
  FACP			FTS   		D3067-A1
  HPET			FTS   		D3067-A1
  MCFG			FTS   		D3067-A1
  TCPA			APTIO4		NAPAASF
  SSDT			AMICPU		PROC
  ASF!			INTEL 		 HCG
  SLIC			FSC   		PC      
  DMAR			ALASKA		A M I
As part of my previous attempts to solve the error code, I cleared the windows update log, but I can inform you of what it looks like now:
Code:
Hotfix til Windows (KB947821)

Installationsdato: ‎23-‎03-‎2016 15:31

Installationsstatus: Fuldført (completed)

Opdateringstype: Vigtig (important)

Fix for KB947821

Flere oplysninger: 
http://support.microsoft.com/?kbid=947821

Hjælp og support: 
http://support.microsoft.com
Thank you,
Henrik
My System SpecsSystem Spec
.

24 Mar 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Henedyr,

Sorry mate thats a blocked Volume Licence Key which was installed with the Office 2007 Enterprise (VLK) suite.
Assume he bought it between 6-9 months ago he was conned.
MS picked it up as part of thier Genuine Windows Activation checks

WHEN you uninstall Office it MIGHT revert back to the original OEM key for your Fujitsu, otherwise you will have to use the code on the sticker, (it will be on the side of the tower)
Then you'll get your updates back.

There are free "office" type applications available

Roy
My System SpecsSystem Spec
25 Mar 2016   #5
henedyr

Windows 7 x64
 
 

Hi Roy


Thanks for spotting that! I have uninstalled office 2007 and purchased office 365 instead. It was time for him to update his office anyway as the office 2007 worked poorly and slowly. However, it still does not allow me to update the system? What do you think could be the problem now? I tried rebooting 3 times after uninstalling.

Best wishes
Henrik
My System SpecsSystem Spec
25 Mar 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Henrick,
can you run KB971033, it might say already installed, but will update the system.

Reboot

When you installed 365 did you get any error messages.

then please run the Mgadiag again.

Roy
My System SpecsSystem Spec
29 Mar 2016   #7
henedyr

Windows 7 x64
 
 

Hi Roy

Did exactly as you told me to, here are the results from the MGAdiag tool:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WWYF9-R9DCR-QB9CK
Windows Product Key Hash: 9qUnykN7Dhap+p4EDDmqAMCqFfM=
Windows Product ID: 00371-OEM-8992671-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {52CFE0D2-FC80-4317-A6C7-15B2929913F0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{52CFE0D2-FC80-4317-A6C7-15B2929913F0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QB9CK</PKey><PID>00371-OEM-8992671-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-713197258-1993796398-2498264741</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>CELSIUS W510</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // American Megatrends Inc.</Manufacturer><Version>V4.6.4.0 R1.14.0 for D3067-A1x</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>BD213D07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Version af softwarelicenstjeneste: 6.1.7601.17514

Navn: Windows(R) 7, Professional edition
Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
Udvidet PID: 00371-00178-926-700007-02-1033-7601.0000-0422011
Installations-id: 014331080852621683210475268413295956424385610344542413
URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
Delvis produktnøgle: QB9CK
Licensstatus: Med licens
Antal resterende aktiveringsnulstillinger af Windows: 1
Tidspunkt, der er tillid til: 29-03-2016 07:41:18

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2016 11:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln3g2QwM+gRMqbKLwPxmzy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			FTS   		D3067-A1
  FACP			FTS   		D3067-A1
  HPET			FTS   		D3067-A1
  MCFG			FTS   		D3067-A1
  TCPA			APTIO4		NAPAASF
  SSDT			AMICPU		PROC
  ASF!			INTEL 		 HCG
  SLIC			FSC   		PC      
  DMAR			ALASKA		A M I
Thank you for taking time to look at this,
Henrik
My System SpecsSystem Spec
29 Mar 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Henrik,
whats the translation please
Licensstatus: Med licens

Are updates working now?


Roy
My System SpecsSystem Spec
30 Mar 2016   #9
henedyr

Windows 7 x64
 
 

Sorry the translation is:
"License status: with license"

It still didn't work at this stage, so I upgraded the OS to windows 10 and now it is updating/working again.

Don't know what caused this still.
My System SpecsSystem Spec
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