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Windows 7: Windows Activation / Update problem on older computer

30 Mar 2016   #1
txblackbird

Windows 7 - Home / Professional - 32 / 64 depending on system
 
 
Windows Activation / Update problem on older computer

Hello All.

I am writing about a windows activation / update problem that has developed on my wife's computer. I started noticing the activation notices several months ago but am just now getting around to dealing with them. Simultaneously it seems, the windows update process stopped working as well. This system has been running fat, dumb, and happy for a number of years without major issues. So I find myself here and hoping that someone can help me.

I have run MalwareBytes, SuperAntiVirus, and Norton Internet security trying to find any indication of some type of infection. All came up with nothing other than some tracking cookies. I have also used Norton Utilities to scan for registry errors and it found some items which I allowed it to correct. But the end result is that I still have the problem.

My wife usually uses this system and I am rarely on it unless there is a problem. The default browser is Chrome. It is an older Dell system running a Core2 Duo 32 bit processor. Works fine for her and what she needs. Also, I have the hard drives running in a RAID 1 configuration using the motherboard's Intel RAID manager. About 1/2 of the disk space is unused and 4 GB Ram (3 usable obviously) on this system. Also, if it is relevant, this system started life as an XP system that I did a clean install on several years ago to get it to Win 7.

Anytime I try running Windows Update / Check for updates, it tells me that it is not running. I have gone through several threads on this site to ensure that the processes are running but nothing seems to make it work. I have also renamed the %windir%/SystemDistribution folders so that WU would recreate them but that didn't fix anything either.

In the lower left corner of the "Windows Activation Screen" stating that this version of Windows is not valid, there is a code "0x80004fe21" if that is helpful / useful.

I tried running the SURT process but got "Installer encountered an error - 0xc8000247" with an "Ok" option. Selecting that simply cancelled the process.

Here are the MGADiag results:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JHT69-6YX8J-RTBFG
Windows Product Key Hash: EzJ1BsfhkrgG/GpBF7isNows3NY=
Windows Product ID: 00359-035-1104001-85628
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FB83D9EA-E8B6-4FA9-9302-5260D55F5B73}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB83D9EA-E8B6-4FA9-9302-5260D55F5B73}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RTBFG</PKey><PID>00359-035-1104001-85628</PID><PIDType>5</PIDType><SID>S-1-5-21-607727280-2832896707-795587687</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date></BIOS><HWID>98833407018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>618DD1A20A8670C</Val><Hash>hObZV7fh9ZdZ3elUVhkah5F+JTM=</Hash><Pid>81599-902-9296196-65330</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-035-110400-01-1033-7601.0000-3142012
Installation ID: 000194203560972271751314476095563353589590351000908211
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RTBFG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/30/2016 6:53:00 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 3:30:2016 06:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAMAAQABAAAAAgABAAEAeqieQux2CJzOcHiMvnw8SkRG0J/gJiqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		B8K    
  FACP			DELL  		B8K    
  HPET			DELL  		B8K    
  BOOT			DELL  		B8K    
  MCFG			DELL  		B8K    
  SSDT			DELL		st_ex
  DUMY			DELL  		B8K    
  SLIC			DELL  		B8K
Would greatly appreciate any help that you all could provide.


My System SpecsSystem Spec
.
30 Mar 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome TX mate take a read of this it may work out for you I upgraded only the hard disk drive in my computer and now I keep - Microsoft Community I am just punting here it is because of the driver mentioned and it is an older drive.
My System SpecsSystem Spec
30 Mar 2016   #3
txblackbird

Windows 7 - Home / Professional - 32 / 64 depending on system
 
 

Thanks for the suggestion. It appears that I am running the latest driver that is available for the OS/hardware combination that I have. There is nothing that I can update unfortunately.
My System SpecsSystem Spec
.

30 Mar 2016   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Right there are two things that I can suggest and I would do if it were me. First back up all of the data you need to keep onto whatever media you like and then I would try a system restore until before the issue began - I am assuming the system was running ok at some stage.

If nothing came out of that I would try this Kaspersky Rescue Disk 10 you will need to make a bootable disk and set the BIOS to boot from it (or a stick) it runs in an environment that does not use Windows so is independent of it.

If that scan comes up with nothing then it looks like an install from your original media disk either complete or a repair one see Repair Install
My System SpecsSystem Spec
30 Mar 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 
Do this first

Hi TXBlackbird

You have a bad set of intel drivers, update from the link below use the ENU set. (4th bluebox)
https://downloadcenter.intel.com/Det...&DwnldID=22194

then rerun the Mxdiag all those tampered files should be gone.
If so Pick the earliest update only and try that. Does it work.


Roy
My System SpecsSystem Spec
30 Mar 2016   #6
txblackbird

Windows 7 - Home / Professional - 32 / 64 depending on system
 
 

I think we are on the right track with that link Torchwood. WU is currently running but hasn't returned any results yet. But, still, this is progress. I will update the status once it completes.

ICIT2LOL - You were on the right track too, I just didn't notice that this link would work on my system. So my bad...

Here are the new Mxdiag results:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JHT69-6YX8J-RTBFG
Windows Product Key Hash: EzJ1BsfhkrgG/GpBF7isNows3NY=
Windows Product ID: 00359-035-1104001-85628
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FB83D9EA-E8B6-4FA9-9302-5260D55F5B73}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB83D9EA-E8B6-4FA9-9302-5260D55F5B73}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RTBFG</PKey><PID>00359-035-1104001-85628</PID><PIDType>5</PIDType><SID>S-1-5-21-607727280-2832896707-795587687</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date></BIOS><HWID>98DF3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>618DD1A20A8670C</Val><Hash>hObZV7fh9ZdZ3elUVhkah5F+JTM=</Hash><Pid>81599-902-9296196-65330</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-035-110400-01-1033-7601.0000-3142012
Installation ID: 014134599336222140438566149282165453617322484981269371
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RTBFG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/30/2016 1:27:59 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:30:2016 06:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAMAAQABAAAAAgABAAEAeqieQqg4CJzOcHiMvnw8SkRG0J/gJiqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		B8K    
  FACP			DELL  		B8K    
  HPET			DELL  		B8K    
  BOOT			DELL  		B8K    
  MCFG			DELL  		B8K    
  SSDT			DELL		st_ex
  DUMY			DELL  		B8K    
  SLIC			DELL  		B8K
My System SpecsSystem Spec
30 Mar 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Cool,
Updating is rather slow on W7, at the moment.

If the 1 you chose works, go for broke and D/L the rest, LEAVE it for HOURS.

That new report looks good.

Roy
My System SpecsSystem Spec
30 Mar 2016   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate just bE very careful with your update settings - set them to let you choose what to download and onstall and watch out for KB3035533 see pic

If I were you and you don't wnat to be plagued with 10 crap install this Ultimate Outsider - Software Downloads and run it see pic and install the disable batch file from this if you don't want 10
Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums

I would install that batch file and run it before anything else - a lot of nonsesnse going on at the moment with 10.


Attached Thumbnails
Windows Activation / Update problem on older computer-update-settings.png   Windows Activation / Update problem on older computer-gwx-cp-set.png  
My System SpecsSystem Spec
30 Mar 2016   #9
txblackbird

Windows 7 - Home / Professional - 32 / 64 depending on system
 
 

Thanks for the tip. Yes, I have always set my WU to download but let me select what to install. And I do have the GWX tool already installed on all my systems. Great utility.
My System SpecsSystem Spec
31 Mar 2016   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep well I now install the disable batch file whenever I install now first up because on another thread they are saying that 7 support is going to end in 2018 instead of 2020 and that there might be worse to come.

Edit see this BROADWELL E is Around the Corner and I am Concerned
My System SpecsSystem Spec
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