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Windows 7: Failure installing updates

31 Mar 2016   #1
HB7

Windows 7 Home Premium 64bit
 
 
Failure installing updates

Hello,

Recently, I've had some problems with the cooling system of my computer. It shut down a number of times, I'm afraid once or twice during installing/configuring updates as well. As a result, when updating I now get the error codes

8007054f
80070490

and the computer reverts back, repeatedly.

What I have done so far, perhaps not in ideal order:

1. Ran the FixIt tool from Microsoft, with no visible result.

2. Tried to manually reset the Windows Updates components, following the instructions given on the same page. (Indeed, when reregistering the BITS and Windows Updates files in step 6, I got 'The module X failed to load' and 'The module X was loaded but the entry-point DllRegisterServer was not found' messages for some of them, if necessary, I could list which exactly) - no visible result.

3. Ran CheckDisc, with both Automatically fix file system errors and Scan for and attempt recovery of bad sectors options checked - as above.

4. For just in case, ran the wmic-diskdrive get status from a command line prompt, and got back that the status was Ok.

5. Ran sfc /scannow, with the message that no integrity violations were found.

6. Downloaded and ran the SURT, it did hang for quite a while (perhaps about 6 hours or so).

7. Downloaded and tried to install manually one of the updates - again unsuccessfully.

Any suggestions for a next step?

Thanks.


My System SpecsSystem Spec
.
01 Apr 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi HB7,
read this, follow the instructions and post the results of the Mxdiag please

Windows Genuine and Activation Issue Posting Instructions

Roy
My System SpecsSystem Spec
02 Apr 2016   #3
HB7

Windows 7 Home Premium 64bit
 
 

Hello again,

Here are the results, as requested:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B27127B6-78E7-4B84-9843-761C51A078D6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B27127B6-78E7-4B84-9843-761C51A078D6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4174120097-2257837850-4035054269</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A665</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="6"/><Date>20100914000000.000000+000</Date></BIOS><HWID>0FAF3B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2412010
Installation ID: 017761106562507855337772758486116815121604664680012052
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/2/2016 10:52:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:24:2016 05:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GEErq0XnI8Mi1Q99iNqr6jaoBBcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSCPL        TOSCPL00
  FACP            TOSCPL        TOSCPL00
  HPET            TOSCPL        TOSCPL00
  MCFG            TOSCPL        TOSCPL00
  ASF!            TOSCPL        TOSCPL00
  SLIC            TOSCPL        TOSCPL00
  SSDT            PmRef        CpuPm
  UEFI            PTL           PTLBUF 
  UEFI            PTL           PTLBUF 
  UEFI            PTL           PTLBUF
(By the way - is all this information indeed safe to post publicly?)
My System SpecsSystem Spec
.

02 Apr 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Interesting results in that report,

Didn't know that laptops have cooling systems

suspect that the overheating has broken the hack, and MS picked it up.

Roy
My System SpecsSystem Spec
02 Apr 2016   #5
HB7

Windows 7 Home Premium 64bit
 
 

"Hack"?

Quote   Quote: Originally Posted by torchwood View Post

Didn't know that laptops have cooling systems
...and since when do they, err, not have them...?

Edit: Mine seems to, at least, got these messages saying "problem with the cooling system detected" etc.
My System SpecsSystem Spec
03 Apr 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

according to your specs you have a desktop, and your statement regarding cooling system problem backs this up.

The report tells me its a laptop
if your specs are incorrect update them to include Make & model, etc.
My System SpecsSystem Spec
03 Apr 2016   #7
thelma

windows 7 professional 64 bit
 
 

Sorry to bump in here, interesting thread, I am learning a lot here !

OK, I'm off .

Thanks for info
My System SpecsSystem Spec
03 Apr 2016   #8
HB7

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
according to your specs you have a desktop, and your statement regarding cooling system problem backs this up.

The report tells me its a laptop
if your specs are incorrect update them to include Make & model, etc.
The computer I am posting about here really is a laptop, which specs exactly would be giving a different impression?

Again, I am not quite sure why the mismatch between laptops and cooling systems...
My System SpecsSystem Spec
03 Apr 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

IF you dont answer the questions i cant help you.
Laptops have internal fans, Desktops espescially gamer rigs tend to have cooling systems.

Roy
My System SpecsSystem Spec
05 Apr 2016   #10
HB7

Windows 7 Home Premium 64bit
 
 

As I mentioned above, the computer in question is a laptop.

'Cooling system', at least that's my understanding, generally refers to any subsystem meant to handle temperature regulation, including such a one that has an internal fan; also, 'problem with the cooling system' was the message I got while I was having the issue.

Please let me know if you have any other questions.
My System SpecsSystem Spec
Reply

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