Failure installing updates


  1. HB7
    Posts : 5
    Windows 7 Home Premium 64bit
       #1

    Failure installing updates


    Hello,

    Recently, I've had some problems with the cooling system of my computer. It shut down a number of times, I'm afraid once or twice during installing/configuring updates as well. As a result, when updating I now get the error codes

    8007054f
    80070490

    and the computer reverts back, repeatedly.

    What I have done so far, perhaps not in ideal order:

    1. Ran the FixIt tool from Microsoft, with no visible result.

    2. Tried to manually reset the Windows Updates components, following the instructions given on the same page. (Indeed, when reregistering the BITS and Windows Updates files in step 6, I got 'The module X failed to load' and 'The module X was loaded but the entry-point DllRegisterServer was not found' messages for some of them, if necessary, I could list which exactly) - no visible result.

    3. Ran CheckDisc, with both Automatically fix file system errors and Scan for and attempt recovery of bad sectors options checked - as above.

    4. For just in case, ran the wmic-diskdrive get status from a command line prompt, and got back that the status was Ok.

    5. Ran sfc /scannow, with the message that no integrity violations were found.

    6. Downloaded and ran the SURT, it did hang for quite a while (perhaps about 6 hours or so).

    7. Downloaded and tried to install manually one of the updates - again unsuccessfully.

    Any suggestions for a next step?

    Thanks.
    Last edited by HB7; 02 Apr 2016 at 17:05.
      My Computer


  2. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi HB7,
    read this, follow the instructions and post the results of the Mxdiag please

    Windows Genuine and Activation Issue Posting Instructions

    Roy
      My Computer


  3. HB7
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hello again,

    Here are the results, as requested:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B27127B6-78E7-4B84-9843-761C51A078D6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.160121-1718
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B27127B6-78E7-4B84-9843-761C51A078D6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-4174120097-2257837850-4035054269</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A665</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="6"/><Date>20100914000000.000000+000</Date></BIOS><HWID>0FAF3B07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7600.0000-2412010
    Installation ID: 017761106562507855337772758486116815121604664680012052
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/2/2016 10:52:27 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:24:2016 05:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GEErq0XnI8Mi1Q99iNqr6jaoBBcXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSCPL        TOSCPL00
      FACP            TOSCPL        TOSCPL00
      HPET            TOSCPL        TOSCPL00
      MCFG            TOSCPL        TOSCPL00
      ASF!            TOSCPL        TOSCPL00
      SLIC            TOSCPL        TOSCPL00
      SSDT            PmRef        CpuPm
      UEFI            PTL           PTLBUF 
      UEFI            PTL           PTLBUF 
      UEFI            PTL           PTLBUF
    (By the way - is all this information indeed safe to post publicly?)
    Last edited by HB7; 02 Apr 2016 at 17:46.
      My Computer


  4. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Interesting results in that report,

    Didn't know that laptops have cooling systems

    suspect that the overheating has broken the hack, and MS picked it up.

    Roy
      My Computer


  5. HB7
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    "Hack"?

    torchwood said:

    Didn't know that laptops have cooling systems
    ...and since when do they, err, not have them...?

    Edit: Mine seems to, at least, got these messages saying "problem with the cooling system detected" etc.
    Last edited by HB7; 02 Apr 2016 at 18:58.
      My Computer


  6. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    according to your specs you have a desktop, and your statement regarding cooling system problem backs this up.

    The report tells me its a laptop
    if your specs are incorrect update them to include Make & model, etc.
      My Computer


  7. Posts : 1,109
    windows 7 professional 64 bit
       #7

    Sorry to bump in here, :) interesting thread, I am learning a lot here !

    OK, I'm off .

    Thanks for info
      My Computer


  8. HB7
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    torchwood said:
    according to your specs you have a desktop, and your statement regarding cooling system problem backs this up.

    The report tells me its a laptop
    if your specs are incorrect update them to include Make & model, etc.
    The computer I am posting about here really is a laptop, which specs exactly would be giving a different impression?

    Again, I am not quite sure why the mismatch between laptops and cooling systems...
      My Computer


  9. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    IF you dont answer the questions i cant help you.
    Laptops have internal fans, Desktops espescially gamer rigs tend to have cooling systems.

    Roy
      My Computer


  10. HB7
    Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    As I mentioned above, the computer in question is a laptop.

    'Cooling system', at least that's my understanding, generally refers to any subsystem meant to handle temperature regulation, including such a one that has an internal fan; also, 'problem with the cooling system' was the message I got while I was having the issue.

    Please let me know if you have any other questions.
      My Computer


 

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