Win7 build 7601 not genuine error (product key no longer valid)

izzi81 · 01 Apr 2016

Back again! I got a bubble message again telling me I needed to activate windows. I tried typing in my key again but I just got the same message as before - a problem occurred with activation, error 0x80070426.

I could do it again and try activating online, I don't know if that would make any difference. Can you tell whether the product key is genuine? I'm wondering about getting back in touch with the vendor and telling them it's not...

torchwood · 02 Apr 2016

Hi Izzi,
Can you try this,

net stop sppsvc

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

ren tokens.dat tokens.bar

net start sppsvc

cscript.exe %windir%\system32\slmgr.vbs /rilc

then restart your comp.

I've only found 2 other instances of this specific error code, 1 ended up with a repair install, the other thread just "died" with no resolution..

Do you have a restore point where your system was genuine??,
If the above does not work then this maybe a solution otherwise its gonna be a reinstall/repair

On the other hand if you purchased this comp with the counterfiet Office suite installed you'll be

Roy

izzi81 · 02 Apr 2016

Hi again

I just tried that, and when I got to the 'ren' line I got this message: "A duplicate file name exists, or the file cannot be found"

I'm guessing it shouldn't say that?

izzi81 · 02 Apr 2016

I'm a bit hesitant to say this... but...

wooooooooohoooooooooooooooo!!

It appears to have worked!!

When I restarted the laptop it said I needed to activate Windows. This time, instead of opting to retype the product key, I chose activate Windows online'. 30 secs later it said activation was successful, the error messages are gone and I have my audio and desktop background back (amongst other things I'm sure).

Thanks soooooo much for the assistance, you're miles better than the 2 suppliers I contacted and Microsoft!

torchwood · 02 Apr 2016

Hi Izzi,

Good stuff please post another report, just wanna make sure

izzi81 · 02 Apr 2016

Here's the diag:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4B6MT-BC66G-FF7Y4
Windows Product Key Hash: BM7lT7Vq3T4Fh4C0FAZbqaiKA3E=
Windows Product ID: 00371-OEM-9083161-39429
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5DE74081-7021-4D55-824A-176E054006BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Comodo\Chromodo\chromodo.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5DE74081-7021-4D55-824A-176E054006BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FF7Y4</PKey><PID>00371-OEM-9083161-39429</PID><PIDType>3</PIDType><SID>S-1-5-21-2969261723-3995528381-2639297183</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4180AP3</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET73WW (1.43 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20121130000000.000000+000</Date></BIOS><HWID>29C50F00010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-831-639429-02-4105-7601.0000-0922016
Installation ID: 004096957224754675548055921605285735228605933373001220
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FF7Y4
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 02/04/2016 6:26:19 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:1:2016 20:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEA6GFeccNubsFUIAQCDDnWqnIp6C5UbZQtLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		TP-83   
  FACP			LENOVO		TP-83   
  HPET			LENOVO		TP-83   
  MCFG			LENOVO		TP-83   
  SLIC			LENOVO		TP-83   
  SSDT			LENOVO		TP-SSDT2
  SSDT			LENOVO		TP-SSDT2
  SSDT			LENOVO		TP-SSDT2
  ECDT			LENOVO		TP-83   
  ASF!			LENOVO		TP-83   
  TCPA			PTL		LENOVO
  SSDT			LENOVO		TP-SSDT2
  SSDT			LENOVO		TP-SSDT2
  UEFI			LENOVO		TP-83   
  UEFI			LENOVO		TP-83   
  UEFI			LENOVO		TP-83

torchwood · 02 Apr 2016

Hi Izzi,
still 1 odd error in there, but if you can download/install updates, should be all right.
You could run kb971033, if you want, or wait to see if the non genuine re-appears.

Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0xC004C532 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:1:2016 20:33

izzi81 · 02 Apr 2016

I think for the moment I'll just wait and see how it goes... fingers crossed it will keep working!

Thanks again for all the help :)

izzi81 · 26 Apr 2016

It's me again

Unfortunately the next time I restarted my laptop the problem came right back - windows not genuine.
I contacted Staples and got a bit angry, and they put me in touch with the refurbisher. After a couple of attempts they seemed to be helpful, contacting Microsoft on my behalf. They said that MS told them the problem was becoming more frequent since the advent of Windows10, and that I would have to phone their support line so that they could remotely make some software changes.
'Great' I thought, except when I called the number I discovered they don't have any free tech support (apart from the completely useless online chat support which I've already used) and wanted to charge me.
I have emailed the refurbisher again to complain but I thought I'd post here again in case you had any other ideas! I guess there must be a fix if MS know about it; I wish they'd share it online!

torchwood · 26 Apr 2016

Hi Izzie,
please run this
reg query HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32

and post the output.

Can you tell me when you first got the lappy what AV was installed, i can see your using Comodo at the moment, please Uninstall it and use MSE for the moment.

note
In one of my earlier posts i posted a smilie
IF Staples via thier supplier sold you a comp with a COUNTERFIET copy of Office installed
I WOULD phone Staples again and tell them that you are going to report them to MS for supplying computers with counterfiet goods included, also tell them your gonna tell the local press,
Wouldn't be surprised if they came straight back with an offer.

Roy