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Windows 7: Win7 build 7601 not genuine error (product key no longer valid)

01 Apr 2016   #1
izzi81

Windows 7 Professional 64
 
 
Win7 build 7601 not genuine error (product key no longer valid)

Hi everyone, hopefully someone can help me before I throw my laptop in the garbage out of frustration!

I bought a refurbished Lenovo Thinkpad last July (2015). I activated the product key, everything was fine. Then last week I turned on my laptop to find a message telling me my version of windows was likely to be counterfeit. My desktop background is now black with a message in the bottom right corner saying 'build 7601' 'this copy of windows is not genuine' '0x80070426'

It asked me to go online to validate my copy of windows, which I did, but the program was unable to validate it.
I tried re-entering my product key from the sticker and get the message that the key 'does not appear to be a valid win7 product key' (whether this is because I've already activated that key I don't know).
On the 'system' screen it does tell me that windows is activated, but it is also telling me to get a genuine copy or validate online.

I contacted Staples, where I bought it, who told me their vendor said the Win7 was genuine. Gee thanks.
So I phoned the vendor, who also told me it was genuine and gave me the phone activation number for MS, which I can't use because I can't access the phone activation screen because it wants me to validate, not activate.
To say I'm unhappy with the customer service experience is an understatement!!

I'm currently slogging through a free MS support online chat which I hold out zero hope for. Can someone here help?


My System SpecsSystem Spec
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01 Apr 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

based on the fact its activated but not registered please run kb971033.

Could you also follow the instructions in this tutorial, run it AFTER the above please
Windows Genuine and Activation Issue Posting Instructions

Roy
My System SpecsSystem Spec
01 Apr 2016   #3
izzi81

Windows 7 Professional 64
 
 

Thanks Roy I will do that. I've just spent what seems like an eternity in an online chat with MS support who have told me my product key isn't genuine. I've no idea what bearing that has on anything, it has been working OK for about 8 months...
My System SpecsSystem Spec
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01 Apr 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

I should be able to tell why its non genuine, or not
When you post the output.

Roy
My System SpecsSystem Spec
01 Apr 2016   #5
izzi81

Windows 7 Professional 64
 
 

OK, I discovered I already had KB971033 installed. I'm not sure how to 'run' it, so I'm hoping having it already installed is sufficient (if there's something else I need to do just let me know!)

Here is what was produced by the diagnostic tool (interestingly I ran this myself earlier this afternoon but didn't know what to do with the info; on that occasion the output was slightly different in that there was a line before 'Validation Code: 50' which had red text and said something like 'not licensed'. It's not there this time round....

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4B6MT-BC66G-FF7Y4
Windows Product Key Hash: BM7lT7Vq3T4Fh4C0FAZbqaiKA3E=
Windows Product ID: 00371-OEM-9083161-39429
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {5DE74081-7021-4D55-824A-176E054006BF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Comodo\Chromodo\chromodo.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5DE74081-7021-4D55-824A-176E054006BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FF7Y4</PKey><PID>00371-OEM-9083161-39429</PID><PIDType>3</PIDType><SID>S-1-5-21-2969261723-3995528381-2639297183</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4180AP3</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET73WW (1.43 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20121130000000.000000+000</Date></BIOS><HWID>29C50F00010000FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Atlantic Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57758</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:1:2016 17:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		TP-83   
  FACP			LENOVO		TP-83   
  HPET			LENOVO		TP-83   
  MCFG			LENOVO		TP-83   
  SLIC			LENOVO		TP-83   
  SSDT			LENOVO		TP-SSDT2
  SSDT			LENOVO		TP-SSDT2
  SSDT			LENOVO		TP-SSDT2
  ECDT			LENOVO		TP-83   
  ASF!			LENOVO		TP-83   
  TCPA			PTL		LENOVO
  SSDT			LENOVO		TP-SSDT2
  SSDT			LENOVO		TP-SSDT2
  UEFI			LENOVO		TP-83   
  UEFI			LENOVO		TP-83   
  UEFI			LENOVO		TP-83
My System SpecsSystem Spec
01 Apr 2016   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I hate laptops No clue why it`s telling you to validate.

What is validation and how does it work? - Windows Help

Hate to ask, but are you sure you are reading the key correctly ?

There should be no reason the key on your COA will not work to activate windows. Especially a system builders key.


Attached Images
Win7 build 7601 not genuine error (product key no longer valid)-smashing-laptop.gif Win7 build 7601 not genuine error (product key no longer valid)-coa-certificate-authenticity.gif 
My System SpecsSystem Spec
01 Apr 2016   #7
izzi81

Windows 7 Professional 64
 
 

hehehe thanks for making me laugh, I'm pretty close to that situation right now and I needed something funny rather than frustrating!
My System SpecsSystem Spec
01 Apr 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

first off get rid of your counterfiet office lnstallation, its going to a blocked Server.

Re run the tool AFTER uninstallation.

Roy
My System SpecsSystem Spec
01 Apr 2016   #9
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Ya, it says you are using a Volume License Key and it`s blocked.

After you uninstall it, you should be Golden
My System SpecsSystem Spec
01 Apr 2016   #10
izzi81

Windows 7 Professional 64
 
 

Thanks for the reminder, I actually have Open Office now and really like it, but I couldn't find the uninstall for Office. I'll go looking for it again!
My System SpecsSystem Spec
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