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Windows 7: Product Key Mismatch

07 Apr 2016   #1
Tomg44

Windows 7 Professional x64
 
 
Product Key Mismatch

My neighbour asked me to look at his computer (a used Dell Optiplex 790 running Windows 7 Pro). Windows Update indicated that 177 downloads were available. On completion of the downloads the “This computer is not running genuine Windows” pop-up appeared. I ran MGADiag. The partial Windows Product Key in the report does not match the Product Key sticker on the case. I presume the mismatch is the reason for the Pop-up. Is it possible to correct the problem and validate the program? He bought the computer in "Good Faith", and i would like to help, if possible.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {85A414BF-ED55-44C0-9CDB-314D4E488020}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{85A414BF-ED55-44C0-9CDB-314D4E488020}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-813324488-2010557687-1271598788</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 790</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="6"/><Date>20110910000000.000000+000</Date></BIOS><HWID>A9C43607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 4:6:2016 19:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAln2QwV6siHR86f5XaNgyNeS/XMPAOElHLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CBX3   
  FACP			DELL  		CBX3   
  HPET			A M I 		 PCHHPET
  BOOT			DELL  		CBX3    
  MCFG			DELL  		SNDYBRDG
  TCPA					
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  DMAR			INTEL 		SNB 
  SLIC			DELL  		CBX3



My System SpecsSystem Spec
.
07 Apr 2016   #2
fireberd

Windows 10 64 bit
 
 

What I can find, on the Dell site, this probably came with Windows XP and if that is the case that is the reason the product keys do not match up.

Try Magical jelly bean to see if it gives you the complete product key.
https://www.magicaljellybean.com/keyfinder/

Then again, if it was bought used from someone the product key may actually be pirated.
My System SpecsSystem Spec
07 Apr 2016   #3
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Tomg44 View Post
...I ran MGADiag. The partial Windows Product Key in the report does not match the Product Key sticker on the case....
The Windows Product Key should NOT match the key on the sticker on the case. All Dell W7 pro installations use the same OEM_SLP key so that they don't have to enter a unique key for every computer that they build. If you every had to re-install Windows 7, you would use the key on the sticker on the case.

Try the steps to automatically repair problems found:
Disk Check

Then try the steps in one of the options in this tutorial:
SFC /SCANNOW Command - System File Checker

Then run MGADiag again and post the results.


Quote   Quote: Originally Posted by fireberd View Post
...this probably came with Windows XP...
Plenty of 790s come with W7 installed. See the PDF on this page.
My System SpecsSystem Spec
.

07 Apr 2016   #4
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

What version of Windows does it show on the COA sticker ?
My System SpecsSystem Spec
07 Apr 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

After you have run the 2 programs that Usernamedissues,
please also run the following, it might take a while thou, i heard of it running for 6 hours
http://support.microsoft.com/kb/947821

You appear to have a corrupt Control panel
Once that is cleared it should also lose the lost script and tampered files errors.

there is NOTHING wrong with the product key, and the Bios info confims it came with W7

Roy
My System SpecsSystem Spec
Reply

 Product Key Mismatch




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