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Windows 7: Windows Updates not downloading

13 Apr 2016   #21
Nikilet

Windows 7 Home Premium SP1
 
 

I think I'm starting to lose it because I could have sworn I already posted the following information, but I don't know where it went because it's not here.

In running the Windows Update Diagnostic I have now gotten the same results 5 times in a row, which is the error code 0x8024402c, with the same diagnostic log. Could those here take a look at this and see if there's anything that hits your knowledge base? I not only can't download updates, but I can't install the ones I manually download either.

Exception: I started my computer with clean boot and was able to install one update. I thought for sure I would at least be able to get things going through that route. That first update I tried went like a dream. I tried another one and it was right back to the same old thing, which is the Windows Update Installer running and running and nothing happening.




Attached Thumbnails
Windows Updates not downloading-0x8024402c.png  
Attached Files
File Type: txt WU diag report.txt (3.0 KB, 4 views)
My System SpecsSystem Spec
.
13 Apr 2016   #22
Nikilet

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by legacy7955 View Post
@Nikilet:

Have you gone to the Windows Update distribution folder and deleted all the contents? Make sure to
also empty the recycle bin as well after you delete the contents of the folder,
BUT DO NOT DELETE THE FOLDER ITSELF!

Also are you using a proxy for your internet connection?

From Microsoft
The 0x8024402C or 0x8024502D error codes typically occur because an incorrect character exists in the proxy override settings.


Fix the 0x8024402C error

Let me fix it myself

To resolve these errors, remove characters from the proxy exception list, and then clear the proxy cache. To do this, follow these steps:
Open Internet Explorer.
On the Tools menu, click Internet Options.
Click the Connections tab, click LAN Settings, and then click Advance.
Delete any entry in the Exceptions section.
Quit Internet Explorer.
Click Start, click Run, type cmd, and then click OK.
Type the following commands. Press ENTER after each command.
proxycfg -d
net stop wuauserv
net start wuauserv
Where is the Windows Update distribution folder? I've never done that. I don't use Internet Explorer, but I opened it, went to Tools/LAN Settings. There is no Advance or Exceptions section. When I click LAN Settings a small window opens and selected within is "Automatically detect settings."
My System SpecsSystem Spec
13 Apr 2016   #23
majulook

W7 64bit
 
 

Nikilet - i had the exact same issues you have on a windows 7 laptop last night same errors and all as I tried all sorts of things to fix it.

1. stop running the diagnostics.

2. Set the windows update service, Bits service and the Cryptographic service to automatic and start all 3

3 run the windows update it may take a few hours mine took 4 hours to see the updates. it will continue to run and the updates will appear.

4. Install the updates you want

It will be slow to do the windows update check but it will eventually work.
My System SpecsSystem Spec
.

13 Apr 2016   #24
Nikilet

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by majulook View Post
Nikilet - i had the exact same issues you have on a windows 7 laptop last night same errors and all as I tried all sorts of things to fix it.

1. stop running the diagnostics.

2. Set the windows update service, Bits service and the Cryptographic service to automatic and start all 3

3 run the windows update it may take a few hours mine took 4 hours to see the updates. it will continue to run and the updates will appear.

4. Install the updates you want

It will be slow to do the windows update check but it will eventually work.
I'm in Services. Do I stop all 3 of the Diagnostic items -- Diagnostic Policy Service, Diagnostic Service Host, Diagnostic System Host ?
My System SpecsSystem Spec
13 Apr 2016   #25
Sky Ranch

Windows 7 Home 64-bit
 
 

Quote   Quote: Originally Posted by Nikilet View Post
Quote   Quote: Originally Posted by legacy7955 View Post
@Nikilet:

Have you gone to the Windows Update distribution folder and deleted all the contents? Make sure to
also empty the recycle bin as well after you delete the contents of the folder,
BUT DO NOT DELETE THE FOLDER ITSELF!

Also are you using a proxy for your internet connection?

From Microsoft
The 0x8024402C or 0x8024502D error codes typically occur because an incorrect character exists in the proxy override settings.


Fix the 0x8024402C error

Let me fix it myself

To resolve these errors, remove characters from the proxy exception list, and then clear the proxy cache. To do this, follow these steps:
Open Internet Explorer.
On the Tools menu, click Internet Options.
Click the Connections tab, click LAN Settings, and then click Advance.
Delete any entry in the Exceptions section.
Quit Internet Explorer.
Click Start, click Run, type cmd, and then click OK.
Type the following commands. Press ENTER after each command.
proxycfg -d
net stop wuauserv
net start wuauserv
Where is the Windows Update distribution folder? I've never done that. I don't use Internet Explorer, but I opened it, went to Tools/LAN Settings. There is no Advance or Exceptions section. When I click LAN Settings a small window opens and selected within is "Automatically detect settings."
Open Windows Explorer and navigate to Local Disk C:>Windows> SoftwareDistribution>Download then delete the contents of that folder.
My System SpecsSystem Spec
13 Apr 2016   #26
majulook

W7 64bit
 
 

Quote   Quote: Originally Posted by Nikilet View Post

I'm in Services. Do I stop all 3 of the Diagnostic items -- Diagnostic Policy Service, Diagnostic Service Host, Diagnostic System Host ?
No, just do not run anymore of the "fixit" tools or "SURT"



1. Set the windows update service, Bits service and the Cryptographic service to automatic and start all 3

2. Then run windows update it may take a long time (took me 4 hours)
My System SpecsSystem Spec
13 Apr 2016   #27
Scottyboy99

Windows 7 Ultimate 64 bit
 
 

OMG, these updates are ridiculous. Gave up yesterday evening. Started checking for updates around 7pm (uk time) but come 11 pm it was still checking. Tried again this evening starting 7 pm and here we are at 9.36 pm and it's still checking. Had the same hell last month for patch Tuesday. In the end it took,about 3 days to get them found, downloaded and installed. Ms servers are a joke
My System SpecsSystem Spec
13 Apr 2016   #28
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

I agree, it's ridiculous.

With Win 7 it took over 3 hours for me to check for updates available after PT updates were released yesterday.
They then downloaded and installed "quickly" (10-20 minutes including MSRT).
After a re-boot with the PT updates installed, it now takes me about 2 minutes to check for new updates.

With Win 8.1 it took me about 2 minutes to check for PT updates available, and they downloaded and installed "quickly".
Win 10 also found and installed PT updates "quickly", but that's hard for me to compare because W10 updates work differently.

This is all on my legacy triple boot test PC, so it's the same hardware, modem, router, network, etc.

Last month and earlier W7 PT check for updates took me 30-60 minutes.
A year ago+ Win 7 checked for updates in a few minutes.
For me, it's getting worse to check for new updates after PT updates are published - only with Win 7.
Does MS have a bulls-eye painted on the back of W7 users ?
My System SpecsSystem Spec
13 Apr 2016   #29
Nikilet

Windows 7 Home Premium SP1
 
 

Open Windows Explorer and navigate to Local Disk C:>Windows> SoftwareDistribution>Download then delete the contents of that folder.[/QUOTE]

Brings me to another question. I assume this is from running some/all of the fixit tools I have used, but I have two Software Distribution folders: SoftwareDistribution and SoftwareDistribution.old.

When I open SD/Downloads there is a list of files. When I open SD.old/Downloads it looks different. See screenshots


Attached Images
Windows Updates not downloading-sd.png Windows Updates not downloading-sd.old.png 
My System SpecsSystem Spec
13 Apr 2016   #30
Nikilet

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by majulook View Post
Quote   Quote: Originally Posted by Nikilet View Post

I'm in Services. Do I stop all 3 of the Diagnostic items -- Diagnostic Policy Service, Diagnostic Service Host, Diagnostic System Host ?
No, just do not run anymore of the "fixit" tools or "SURT"

1. Set the windows update service, Bits service and the Cryptographic service to automatic and start all 3

2. Then run windows update it may take a long time (took me 4 hours)
Why do you say not to run any more of the fixit tools or SURT?
I set my computer to NEVER go to sleep and I ran Windows Update for about 8 hours and nothing.

There is something that has me totally puzzled that no one has addressed; the fact that I can't even install a Windows Update if I download it manually to my desktop. I can install anything else without problem. When I click on a Windows Update it runs forever and nothing happens. There was one exception, which I mentioned already, and that was once when I did a clean boot I was allowed to install one update and then it wouldn't work again, even after I restarted in Clean Boot mode again.
My System SpecsSystem Spec
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