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Windows 7: Windows Updates not downloading

13 Apr 2016   #31
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Nikilet,

You have at some stage run a fixit that has renamed the original SD folder to old, hence 2 of them.
your just duplicating something youve already done. DONT do it

Please can you copy and paste the LAST day entries only from the WindowsUpdate log.
It will give me an error code that i can check on.

Have you any optimiser/registry cleaner progs on your system, and have used lately.

and it wouldn't hurt to run this tool please
Windows Genuine and Activation Issue Posting Instructions

Roy


My System SpecsSystem Spec
.
13 Apr 2016   #32
majulook

W7 64bit
 
 

Nikilet -

1. The fixit tools are most likely not going to help you, as the windows updates are messed up for lots of people, not just you so it is probably not a issue with your system.

2. Downloaded windows updates are usually .msu files which use windows update to install, if windows update is buggy the installation of the .msu file may time out.

3. yes, one of the fixit tools created the .old software distribution folder.

Now to see if we can get it working...

1. reboot the system.

2. Make sure you have the latest Net framework 4.6.1 installed - download and install it manually
https://www.microsoft.com/en-us/down....aspx?id=49982

3. reboot

4. Ensure you have the most recent update client - download and install it manually
https://support.microsoft.com/en-us/kb/3138612

5. Reboot

6. Ensure the windows update service, Bits service and the Cryptographic service to automatic and started.

7. run windows update.

8. just wait.... some people on here have reported that the process took several hours.

Note the .net and the new windows update client may take a bit of time to install.
My System SpecsSystem Spec
13 Apr 2016   #33
Nikilet

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Nikilet,

You have at some stage run a fixit that has renamed the original SD folder to old, hence 2 of them.
your just duplicating something youve already done. DONT do it

Please can you copy and paste the LAST day entries only from the WindowsUpdate log.
It will give me an error code that i can check on.

Have you any optimiser/registry cleaner progs on your system, and have used lately.

and it wouldn't hurt to run this tool please
Windows Genuine and Activation Issue Posting Instructions

Roy
I hope when I question that no one feels like I'm arguing because that's not the case. I'm trying to learn. I pasted the WindowsUpdate log items for 4-13 into notepad because they are extensive.

I have only CCleaner and the only thing I have run is the cleaner part.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XRYC2-XCD34-M8KRG
Windows Product Key Hash: yRKDVzwf/DqMef3QlfrUkXrcYDg=
Windows Product ID: 00359-OEM-9811934-93727
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {795BC15C-8C50-4EF7-A9BF-C80DD4395E1D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{795BC15C-8C50-4EF7-A9BF-C80DD4395E1D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M8KRG</PKey><PID>00359-OEM-9811934-93727</PID><PIDType>8</PIDType><SID>S-1-5-21-2099019518-1724254037-3601246615</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.5.3 </Version><SMBIOSVersion major="2" minor="3"/><Date>20071122000000.000000+000</Date></BIOS><HWID>CD383707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-119-393727-02-1033-7601.0000-1022016
Installation ID: 014134688115008173877136832345745583534162056863540710
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: M8KRG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/13/2016 5:27:07 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAIAAAABAAEAAQABAAAAAQABAAEAeqhcYOx2PqRc5FzByo5aZWASKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		B8K    
  FACP			DELL  		B8K    
  HPET			DELL  		B8K    
  BOOT			DELL  		B8K    
  MCFG			DELL  		B8K    
  SSDT			DELL		st_ex
  DUMY			DELL  		B8K    
  SLIC			DELL  		B8K
I want to share something with all who are contributing and helping with this issue (and I appreciated every word shared here). I just powered down my computer. I pulled the electrical plug; then pushed the start button to release all current. I let it set a few minutes. I booted back up and attempted to INSTALL one of the Windows Updates I manually downloaded. It opened right up and installed instantly. So I went to the next update, clicked on it and all I got was the Windows Update Installer searching and searching. Once again, just like when I did the clean boot, it allowed me to install one update and then quit.

I will return to respond majulook's last post as soon as I do a few of the tasks and rebooting he/she has requested.


Attached Files
File Type: txt WindowsUpdate 4-13.txt (89.9 KB, 1 views)
My System SpecsSystem Spec
.

13 Apr 2016   #34
legacy7955

win 7 home premium 64 bit
 
 

@Nikilet:

Did you delete the windows update .old distribution folder entirely and delete the files in the current distribution folder?

Did you follow the instructions for correcting any proxy issues with your internet connection?
My System SpecsSystem Spec
13 Apr 2016   #35
Nikilet

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by legacy7955 View Post
@Nikilet:

Did you delete the windows update .old distribution folder entirely and delete the files in the current distribution folder?

Did you follow the instructions for correcting any proxy issues with your internet connection?
I hadn't done that yet because I was waiting for your response about there being two folders. I just went to do that and this is a little scary for me because I don't know what I'm doing for the most part. Before in the SD/Download folder there were only four files. After I deleted SD.old, then went to the SD/Download it was FULL. I used Select All/Delete. It took quite awhile to finish but when it was done I went to the Download folder again to see if it was empty and now there are six FOLDERS in there. Since I used Select All/Delete I thought it would be empty. Please let me know if I should also delete those 6 folders.


Attached Images
Windows Updates not downloading-sd-download.png 
My System SpecsSystem Spec
13 Apr 2016   #36
Nikilet

Windows 7 Home Premium SP1
 
 

1. reboot the system.

2. Make sure you have the latest Net framework 4.6.1 installed - download and install it manually
https://www.microsoft.com/en-us/down....aspx?id=49982

3. reboot

4. Ensure you have the most recent update client - download and install it manually
https://support.microsoft.com/en-us/kb/3138612

5. Reboot

6. Ensure the windows update service, Bits service and the Cryptographic service to automatic and started.

7. run windows update.

8. just wait.... some people on here have reported that the process took several hours.

Note the .net and the new windows update client may take a bit of time to install.[/QUOTE]

I was sure I had that 4.6.1 framework installed, but I downloaded again and ran it and selected Repair. I rebooted. After reboot I clicked on that KB3138612 you gave me the link for. I didn't think I'd be able to install it but it went through. I rebooted. Then I tried to install another of the updates I had manually downloaded and it wouldn't let me.


EUREKA! EUREKA! EUREKA!

Windows Update has shaken loose and is working! You know, there are so many people like me who just don't know what to do when things like this go wrong. What would we do without people like all of you on this forum who have shown me such patience and given of your time and knowledge to help me out of this pit.

Thank you is not enough, but it's all I have so please know how grateful I am to each one of you.

Now I have just one more question ... (sorry) ...
When running all those tools, the folders with all those long letter/number names kept appearing in C drive. I created a folder and put them all it so I didn't have such a mess when I went into my C drive and I just checked that folder for size. It is 543 MB. Is it safe to delete all those files?

Also, I updated my information but I see at the bottom of my posts it's still showing Vista and Avast. Is there a way I can get it to display the correct information?
My System SpecsSystem Spec
14 Apr 2016   #37
Nikilet

Windows 7 Home Premium SP1
 
 

Hello!
I may have messed up. Suddenly every time I'd install a batch of updates a bunch of them would fail. So I thought I would do what legacy had me do before: stop off Windows Update, go to C/Windows/SoftwareDistribution and delete the files in DataStore and Download.

Well, that erased all of my update history and I decided I had made a mistake in doing that. But I had made a restore point first, so I ran System Restore. When that finished, I had no updates left and Windows Update now says there are no updates for my computer. The problem is, I still had 76 important updates to install (in addition to all the ones that had failed). So is there any way for me to find out now what updates I still need for my computer?
My System SpecsSystem Spec
14 Apr 2016   #38
majulook

W7 64bit
 
 

Nikilet - Some times with lots of updates it may have some of them fail as one update makes a change that the other also would make or one update being needed before the other, and if a file that would be changed is in use the system needs to restart to make that file change. So if you get failures on some updates, restart and run windows update again.

Remember that it may take hours to get the updates to show up. Also do not pay that much attention to the number of updates as some updates are superseded by others.


Run through these instructions again see if it gives it a kick in the pants.

1. reboot the system.

2. Make sure you have the latest Net framework 4.6.1 installed - download and install it manually selecting repair if it is already installed.
https://www.microsoft.com/en-us/down....aspx?id=49982

3. reboot

4. Ensure you have the most recent update client - download and install it manually
https://support.microsoft.com/en-us/kb/3138612

5. Reboot

6. Ensure the windows update service, Bits service and the Cryptographic service to automatic and started.

7. run windows update.

8. just wait.... some people on here have reported that the process took several hours.

Note the .net and the new windows update client may take a bit of time to install.
My System SpecsSystem Spec
14 Apr 2016   #39
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi
Both of those reports that you ran are showing errors.
one is related to validation, the other is showing multiple errors for drivers which then might in turn clear up some of the the other errors

For a start Update your Dell drivers from Dell ONLY, turn off the Windows update driver check.

I have a sneaky feeling that you have purchased a licence that will fail validation in the next 90 days.
Where did you get it.

Roy
My System SpecsSystem Spec
14 Apr 2016   #40
Nikilet

Windows 7 Home Premium SP1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi
Both of those reports that you ran are showing errors.
one is related to validation, the other is showing multiple errors for drivers which then might in turn clear up some of the the other errors

For a start Update your Dell drivers from Dell ONLY, turn off the Windows update driver check.

I have a sneaky feeling that you have purchased a licence that will fail validation in the next 90 days.
Where did you get it.

Roy
I purchased it on e-bay (around $60). Seller had been with e-bay for many years and had excellent ratings. He/she said if it didn't work I could return it and get refund. However, it took me so long to get it installed (about 3 months) that I don't know if that would still be honored or not.

I called the automated phone service (I think it was a Microsoft automated service) and I had to read them a bunch of numbers, and they read me back a bunch of numbers that I had to fill in. The robot on the phone said my activation was successful and then told me to write down the numbers/letters I had just been given (9 boxes with 5 in each box) so that I would be able to use the disk on this computer again if I needed to. Under System it shows that Windows is Activated.

I haven't a clue how to proceed as far as drivers. I ran that Win 7 compatibility file and it showed only that I needed to update the network adapter, which I did. I still have the Drivers & Utilities CD from my Vista, which was on this computer when I purchased it. How do I know which drivers I need to update? Is there a trustworthy program I can run for that?

I installed DriverMax just so I could run the report and see what it said. See screenshot.


Attached Images
Windows Updates not downloading-drivermax-report.png 
My System SpecsSystem Spec
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