Clean install doesn't update?

Thanks,

For a change, I'm getting 'another' MS education that I really didn't want!

Included in the box is a flyer from MS 'Microsoft Windows for Refurbished PC'. It says the 'Instructions for activating Windows software for refurbished PC's: software is pre-installed and there's a special license for PC's that have been refurbished. Your PC has 2 labels; either the original COA label the PC manufacturer installed or the genuine ms label AND a COA from the PC refurbisher.'

Although the OS has been activated, the laptop has 0 such labels: neither original COA or refurbishers COA (Key).

Sound like a problem to you?

post the results of that tool i'll have a look.

Roy

The results of the scan are below. I found the original maufacturer's sticker inside the battery case.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6822603F-79B8-4370-859A-735AC8AE1C41}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6822603F-79B8-4370-859A-735AC8AE1C41}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1125040266-2912851200-3753385233</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2429AW8</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G4ETA6WW (2.66 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20160224000000.000000+000</Date></BIOS><HWID>D86A0E00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G4   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-0042016
Installation ID: 009611042463415041165282089646821696468864179532798192
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/14/2016 12:58:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAln062jxP5rK2o2YvcjqcmdAnYuuWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            LENOVO        TP-G4   
  FACP            LENOVO        TP-G4   
  HPET            LENOVO        TP-G4   
  MCFG            LENOVO        TP-G4   
  SLIC            LENOVO        TP-G4   
  TCPA            PTL        LENOVO
  SSDT            LENOVO        TP-SSDT2
  SSDT            LENOVO        TP-SSDT2
  SSDT            LENOVO        TP-SSDT2
  ECDT            LENOVO        TP-G4   
  FPDT            LENOVO        TP-G4   
  ASF!            LENOVO        TP-G4   
  UEFI            LENOVO        TP-G4   
  UEFI            LENOVO        TP-G4   
  POAT            LENOVO        TP-G4   
  SSDT            LENOVO        TP-SSDT2
  SSDT            LENOVO        TP-SSDT2
  SSDT            LENOVO        TP-SSDT2
  UEFI            LENOVO        TP-G4   
  DBG2            LENOVO        TP-G4

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012

See the following from the MASTER



Noel D Paton replied on

• Insider

Your problem is that the machine thinks it is a Vista machine, while the OS is Win7. (it may be a refurb, using anl old motherboard, and htey forgot to reflash the BIOS)
For what version and edition of Windows is it licensed, according to the COA sticker on the case?




Roy

Mark,
Id keep going if your getting your updates, just remember that you do have the Secondary code you found in the battery compartment .(it should be different to the one you can partially see in the report)

DO NOT POST IT

Roy