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Windows 7: Stuck forever on Checking for updates...

16 Apr 2016   #1
tgp1994

Windows 7 Ultimate 32-bit
 
 
Stuck forever on Checking for updates...

Like many other users, I'm currently experiencing the issue of Windows Update being stuck while in the Checking for updates phase. I last successfully installed updates thanks to a third party tool that does such things, although I would like to get Windows Updates working again. I do have SP1 installed.

I've tried many different versions of the Windows Update Reset dance (deleting SoftwareDistribution, catroot2), I've tried running the System Update Readiness Tool, I've tried running SFC (which only finds d3d9 libraries as corrupt, makes sense because Virtualbox overwrites them). I've also tried running Tweaking.com's Windows Repair tool, the official MS Windows Update repair tool, and the .NET Repair tool, because why not. No luck anywhere.

Since the update process gets hung up while Checking for updates, there do not appear to be any error codes to report. I've tried searching the System event log and the WindowsUpdate log without any success. svchost.exe will consume a full thread's worth of processing time (100%) which indicates to me that the update search has stopped.

The last line in the WindowsUpdate.log file to be found before the update search stops is this:

Code:
2016-04-16    18:02:39:082     936    7a0    PT      + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
Please see the attached WindowsUpdate.log file for a full view of the update process, from when I start the wuauserv service, to when I eventually kill it. Stopping the service apparently causes it to issue an 0x8024000B error. Please also find attached my CBS log folder as requested in the posting guidelines.

Thank you!




Attached Files
File Type: log WindowsUpdate.log (16.2 KB, 10 views)
File Type: zip CBS.zip (2.67 MB, 17 views)
My System SpecsSystem Spec
.
16 Apr 2016   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Hi and Welcome.

I have found lately, with Windows 7 on multiple systems, that I needed to let it search for updates over night. I would then get a large number to install and after that, Update seemed to return to a somewhat normal response. The downloading also takes a long time to even start. This is obviously not an ideal situation and I really don't know what has caused this. Good luck.
My System SpecsSystem Spec
16 Apr 2016   #3
tgp1994

Windows 7 Ultimate 32-bit
 
 

Hi pbcopter, thank you for the welcome.

I've let the update scan run for several hours at a time before, without success. I could understand it if I had many (hundreds) of updates potentially waiting, but I don't see how that's possible since I did the third party update at the beginning of March. I'm sure there must be a solution... If only it wasn't so blasted hard to troubleshoot.
My System SpecsSystem Spec
.

17 Apr 2016   #4
alyraver

Win 7 Ultimate
 
 

hi I had the same issue, this resolved it for me:

Win 7 update wont work
My System SpecsSystem Spec
17 Apr 2016   #5
tgp1994

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by alyraver View Post
hi I had the same issue, this resolved it for me:

Win 7 update wont work
Hi alyraver,

It looks like you meant to link to this? update not updating I do have .Net 4.6.1 installed (not sure how that would affect Windows Update either way though), I did try manually updating the client before without success, those services are running, and of course I've tried just waiting too.

Thank you for the suggestions!
My System SpecsSystem Spec
17 Apr 2016   #6
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

I just updated two Windows 7 computers by doing the following:

Ran Windows update for about an hour. No results. I do not know if the time here is important or not, I just got busy doing something else.
Went to Services and, with the Windows Update window open, restarted Windows Update Service (just clicked on restart).
The update window now contained 21 pending updates.
Clicked on Install and took about 45 minutes before the updates began downloading.
Updates installed normally.

Checked for updates again and came back with one more important update in a reasonable amount of time.

Not ideal but what can I say. I don't know why Windows Update is acting the way it is lately.
My System SpecsSystem Spec
17 Apr 2016   #7
tgp1994

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by pbcopter View Post
I just updated two Windows 7 computers by doing the following:

Ran Windows update for about an hour. No results. I do not know if the time here is important or not, I just got busy doing something else.
Went to Services and, with the Windows Update window open, restarted Windows Update Service (just clicked on restart).
The update window now contained 21 pending updates.
Clicked on Install and took about 45 minutes before the updates began downloading.
Updates installed normally.

Checked for updates again and came back with one more important update in a reasonable amount of time.

Not ideal but what can I say. I don't know why Windows Update is acting the way it is lately.
Hi again pbcopter,

Yup, I've been starting and stopping wuauserv lots of times. I have the console commands memorized at this point (net stop wuauserv, net start wuauserv). No good.
My System SpecsSystem Spec
17 Apr 2016   #8
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Try just restarting it in the Services GUI while Windows Update is searching for updates.
My System SpecsSystem Spec
17 Apr 2016   #9
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Turn off or change the windows update settings to Never check for updates.
Save kb3145739 to your downloads folder to install later after you restart the machine
https://technet.microsoft.com/librar...or=-2147217396

If you get an error installing kb3145739 it's because the new update settings changes did not stick.
The stand alone installer search was lightening fast and finally installed the above kb314....

After installing it restart again
Switch to Check for update but let me ..... then manually check for updates
It took about 5 minute to find the rest of the updates for April plus all of the net 4.5.2 updates
There's no real reason this should work
I can see it as a net 4.6.1 bug on 32 bit in my case though and removing and installing Net 4.5.2 actually worked.

But the issue did not affect 2 64 bit installs with net 4.6.1 matter of fact neither had any issue finding the updates on startup or soon after without manually checking for updates

One other note is the 32 bit system has always shown 50%++ cpu usage from our friend svchost.exe and now it's back to normal without turning off windows updates
My System SpecsSystem Spec
17 Apr 2016   #10
tgp1994

Windows 7 Ultimate 32-bit
 
 

Quote   Quote: Originally Posted by pbcopter View Post
Try just restarting it in the Services GUI while Windows Update is searching for updates.
No difference unfortunately

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Turn off or change the windows update settings to Never check for updates.
Save kb3145739 to your downloads folder to install later after you restart the machine
https://technet.microsoft.com/librar...or=-2147217396

If you get an error installing kb3145739 it's because the new update settings changes did not stick.
The stand alone installer search was lightening fast and finally installed the above kb314....

After installing it restart again
Switch to Check for update but let me ..... then manually check for updates
It took about 5 minute to find the rest of the updates for April plus all of the net 4.5.2 updates
There's no real reason this should work
I can see it as a net 4.6.1 bug on 32 bit in my case though and removing and installing Net 4.5.2 actually worked.

But the issue did not affect 2 64 bit installs with net 4.6.1 matter of fact neither had any issue finding the updates on startup or soon after without manually checking for updates

One other note is the 32 bit system has always shown 50%++ cpu usage from our friend svchost.exe and now it's back to normal without turning off windows updates
I'm assuming this is what you're referring to? Following your instructions, I did the following:

- I set Windows Update to never automatically check for or install updates
- I downloaded the KB3145739 update and installed it successfully
- I restarted when prompted to do so
- I changed the Windows Update setting back to automatically check

I'm commencing a manual check now. And approximately 20 minutes later, I have updates! What the heck! So installing a random security update fixed this issue that's been causing me problems for months? I'd like to hear from Microsoft how that could be possible. Thank you!
My System SpecsSystem Spec
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