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Windows 7: Error 800B0100 when updating windows

17 Apr 2016   #1
simonmason

Windows 7 Professional and Home
 
 
Error 800B0100 when updating windows

I have tried a number of trouble shooting methods to attempt to solve this with no luck so I am posting here.

I am running Windows 7 64 Bit Enterprise SP1

I couldn't upload my cbs.zip as it gave me a 404 error each time so I have put it in dropbox:

https://db.tt/Q7JjJqRc

Thanks for the help.


My System SpecsSystem Spec
.
17 Apr 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Simon,
tried a couple of times, cant get the log.
Could you just copy/paste a copy of todays WindowsUpdate log.
The error code relates to a permissions problem.

note as your running an enterprise version, it might be that your companies server are denying access

Roy
My System SpecsSystem Spec
17 Apr 2016   #3
simonmason

Windows 7 Professional and Home
 
 

Thanks for the reply. Sorry about the dropbox - don't know what the issue is there. I just requested a new link so hopefully this will work:

https://www.dropbox.com/s/llku18f2tc27es2/CBS.zip?dl=0

It is not a company installation - it's a church. We get the software through the microsoft donation program. Each machine is independently installed so no centralized server or rights and permissions.

I ran update a couple of times and didn't include all of the logs from today so hopefully this is everything from one session:

2016-04-17 08:51:15:008 472 8d0 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
2016-04-17 08:51:15:008 472 8d0 Misc = Process: C:\Windows\system32\svchost.exe
2016-04-17 08:51:15:008 472 8d0 Misc = Module: c:\windows\system32\wuaueng.dll
2016-04-17 08:51:15:008 472 8d0 Service *************
2016-04-17 08:51:15:008 472 8d0 Service ** START ** Service: Service startup
2016-04-17 08:51:15:008 472 8d0 Service *********
2016-04-17 08:51:15:009 472 8d0 Agent * WU client version 7.6.7601.19161
2016-04-17 08:51:15:009 472 8d0 Agent * Base directory: C:\Windows\SoftwareDistribution
2016-04-17 08:51:15:009 472 8d0 Agent * Access type: No proxy
2016-04-17 08:51:15:009 472 8d0 Agent * Network state: Connected
2016-04-17 08:51:15:240 472 8d0 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
2016-04-17 08:51:15:250 472 8d0 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2016-04-17 08:51:15:250 472 8d0 Agent WARNING: Failed to read the service id for re-registration 0x80070002
2016-04-17 08:51:15:250 472 8d0 Agent WARNING: Missing service entry in the backup data store; cleaning up
2016-04-17 08:51:17:278 472 8d0 Report CWERReporter::Init succeeded
2016-04-17 08:51:17:410 472 8d0 Report *********** Report: Initializing static reporting data ***********
2016-04-17 08:51:17:410 472 8d0 Report * OS Version = 6.1.7601.1.0.65792
2016-04-17 08:51:17:410 472 8d0 Report * OS Product Type = 0x00000004
2016-04-17 08:51:17:416 472 8d0 Report * Computer Brand = To Be Filled By O.E.M.
2016-04-17 08:51:17:416 472 8d0 Report * Computer Model = To Be Filled By O.E.M.
2016-04-17 08:51:17:417 472 8d0 Report * Bios Revision = P1.30
2016-04-17 08:51:17:417 472 8d0 Report * Bios Name = BIOS Date: 05/23/14 17:11:28 Ver: 04.06.05
2016-04-17 08:51:17:417 472 8d0 Report * Bios Release Date = 2014-05-23T00:00:00
2016-04-17 08:51:17:417 472 8d0 Report * Locale ID = 1033
2016-04-17 08:51:17:735 472 8d0 AU ########### AU: Uninitializing Automatic Updates ###########
2016-04-17 08:51:17:747 472 8d0 Service *********
2016-04-17 08:51:17:747 472 8d0 Service ** END ** Service: Service exit [Exit code = 0x240001]
2016-04-17 08:51:17:747 472 8d0 Service *************
2016-04-17 08:51:19:364 472 1b94 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
2016-04-17 08:51:19:364 472 1b94 Misc = Process: C:\Windows\system32\svchost.exe
2016-04-17 08:51:19:364 472 1b94 Misc = Module: c:\windows\system32\wuaueng.dll
2016-04-17 08:51:19:364 472 1b94 Service *************
2016-04-17 08:51:19:364 472 1b94 Service ** START ** Service: Service startup
2016-04-17 08:51:19:364 472 1b94 Service *********
2016-04-17 08:51:19:365 472 1b94 Agent * WU client version 7.6.7601.19161
2016-04-17 08:51:19:365 472 1b94 Agent * Base directory: C:\Windows\SoftwareDistribution
2016-04-17 08:51:19:365 472 1b94 Agent * Access type: No proxy
2016-04-17 08:51:19:365 472 1b94 Agent * Network state: Connected
2016-04-17 08:51:21:206 472 1b94 Report CWERReporter::Init succeeded
2016-04-17 08:51:21:306 472 1b94 Report *********** Report: Initializing static reporting data ***********
2016-04-17 08:51:21:306 472 1b94 Report * OS Version = 6.1.7601.1.0.65792
2016-04-17 08:51:21:306 472 1b94 Report * OS Product Type = 0x00000004
2016-04-17 08:51:21:309 472 1b94 Report * Computer Brand = To Be Filled By O.E.M.
2016-04-17 08:51:21:309 472 1b94 Report * Computer Model = To Be Filled By O.E.M.
2016-04-17 08:51:21:310 472 1b94 Report * Bios Revision = P1.30
2016-04-17 08:51:21:310 472 1b94 Report * Bios Name = BIOS Date: 05/23/14 17:11:28 Ver: 04.06.05
2016-04-17 08:51:21:310 472 1b94 Report * Bios Release Date = 2014-05-23T00:00:00
2016-04-17 08:51:21:310 472 1b94 Report * Locale ID = 1033
2016-04-17 08:51:21:354 472 1b94 AU ########### AU: Uninitializing Automatic Updates ###########
2016-04-17 08:51:24:324 472 1b94 Service *********
2016-04-17 08:51:24:324 472 1b94 Service ** END ** Service: Service exit [Exit code = 0x240001]
2016-04-17 08:51:24:324 472 1b94 Service *************
2016-04-17 08:51:28:344 472 b30 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
2016-04-17 08:51:28:344 472 b30 Misc = Process: C:\Windows\system32\svchost.exe
2016-04-17 08:51:28:344 472 b30 Misc = Module: c:\windows\system32\wuaueng.dll
2016-04-17 08:51:28:344 472 b30 Service *************
2016-04-17 08:51:28:344 472 b30 Service ** START ** Service: Service startup
2016-04-17 08:51:28:344 472 b30 Service *********
2016-04-17 08:51:28:352 472 b30 Agent * WU client version 7.6.7601.19161
2016-04-17 08:51:28:352 472 b30 Agent * Base directory: C:\Windows\SoftwareDistribution
2016-04-17 08:51:28:352 472 b30 Agent * Access type: No proxy
2016-04-17 08:51:28:352 472 b30 Agent * Network state: Connected
2016-04-17 08:51:31:516 472 1630 Report CWERReporter::Init succeeded
2016-04-17 08:51:31:516 472 1630 Agent *********** Agent: Initializing Windows Update Agent ***********
2016-04-17 08:51:31:516 472 1630 Agent * Prerequisite roots succeeded.
2016-04-17 08:51:31:516 472 1630 Agent *********** Agent: Initializing global settings cache ***********
2016-04-17 08:51:31:516 472 1630 Agent * WSUS server: <NULL>
2016-04-17 08:51:31:516 472 1630 Agent * WSUS status server: <NULL>
2016-04-17 08:51:31:516 472 1630 Agent * Target group: (Unassigned Computers)
2016-04-17 08:51:31:516 472 1630 Agent * Windows Update access disabled: No
2016-04-17 08:51:31:516 472 1630 DnldMgr Download manager restoring 0 downloads
2016-04-17 08:51:31:599 472 b30 Report *********** Report: Initializing static reporting data ***********
2016-04-17 08:51:31:599 472 b30 Report * OS Version = 6.1.7601.1.0.65792
2016-04-17 08:51:31:599 472 b30 Report * OS Product Type = 0x00000004
2016-04-17 08:51:31:603 472 b30 Report * Computer Brand = To Be Filled By O.E.M.
2016-04-17 08:51:31:603 472 b30 Report * Computer Model = To Be Filled By O.E.M.
2016-04-17 08:51:31:604 472 b30 Report * Bios Revision = P1.30
2016-04-17 08:51:31:604 472 b30 Report * Bios Name = BIOS Date: 05/23/14 17:11:28 Ver: 04.06.05
2016-04-17 08:51:31:604 472 b30 Report * Bios Release Date = 2014-05-23T00:00:00
2016-04-17 08:51:31:604 472 b30 Report * Locale ID = 1033
2016-04-17 08:51:38:506 472 b30 AU ########### AU: Uninitializing Automatic Updates ###########
2016-04-17 08:51:38:536 472 b30 Service *********
2016-04-17 08:51:38:536 472 b30 Service ** END ** Service: Service exit [Exit code = 0x240001]
2016-04-17 08:51:38:536 472 b30 Service *************
2016-04-17 08:51:41:896 472 1c24 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
2016-04-17 08:51:41:896 472 1c24 Misc = Process: C:\Windows\system32\svchost.exe
2016-04-17 08:51:41:896 472 1c24 Misc = Module: c:\windows\system32\wuaueng.dll
2016-04-17 08:51:41:896 472 1c24 Service *************
2016-04-17 08:51:41:896 472 1c24 Service ** START ** Service: Service startup
2016-04-17 08:51:41:896 472 1c24 Service *********
2016-04-17 08:51:41:901 472 1c24 Agent * WU client version 7.6.7601.19161
2016-04-17 08:51:41:901 472 1c24 Agent * Base directory: C:\Windows\SoftwareDistribution
2016-04-17 08:51:41:901 472 1c24 Agent * Access type: No proxy
2016-04-17 08:51:41:901 472 1c24 Agent * Network state: Connected
2016-04-17 08:51:48:303 472 1154 Report CWERReporter::Init succeeded
2016-04-17 08:51:48:303 472 1154 Agent *********** Agent: Initializing Windows Update Agent ***********
2016-04-17 08:51:48:303 472 1154 Agent * Prerequisite roots succeeded.
2016-04-17 08:51:48:303 472 1154 Agent *********** Agent: Initializing global settings cache ***********
2016-04-17 08:51:48:303 472 1154 Agent * WSUS server: <NULL>
2016-04-17 08:51:48:303 472 1154 Agent * WSUS status server: <NULL>
2016-04-17 08:51:48:303 472 1154 Agent * Target group: (Unassigned Computers)
2016-04-17 08:51:48:303 472 1154 Agent * Windows Update access disabled: No
2016-04-17 08:51:48:303 472 1154 DnldMgr Download manager restoring 0 downloads
2016-04-17 08:51:48:390 472 1c24 Report *********** Report: Initializing static reporting data ***********
2016-04-17 08:51:48:390 472 1c24 Report * OS Version = 6.1.7601.1.0.65792
2016-04-17 08:51:48:390 472 1c24 Report * OS Product Type = 0x00000004
2016-04-17 08:51:48:395 472 1c24 Report * Computer Brand = To Be Filled By O.E.M.
2016-04-17 08:51:48:395 472 1c24 Report * Computer Model = To Be Filled By O.E.M.
2016-04-17 08:51:48:396 472 1c24 Report * Bios Revision = P1.30
2016-04-17 08:51:48:396 472 1c24 Report * Bios Name = BIOS Date: 05/23/14 17:11:28 Ver: 04.06.05
2016-04-17 08:51:48:396 472 1c24 Report * Bios Release Date = 2014-05-23T00:00:00
2016-04-17 08:51:48:396 472 1c24 Report * Locale ID = 1033
2016-04-17 08:52:26:911 472 1c24 AU ########### AU: Initializing Automatic Updates ###########
2016-04-17 08:52:26:911 472 1c24 AU # Approval type: Scheduled (User preference)
2016-04-17 08:52:26:911 472 1c24 AU # Scheduled install day/time: Every day at 3:00
2016-04-17 08:52:26:911 472 1c24 AU # Auto-install minor updates: Yes (User preference)
2016-04-17 08:52:26:911 472 1c24 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2016-04-17 08:52:26:917 472 1c24 AU Setting AU scheduled install time to 2016-04-18 07:00:00
2016-04-17 08:52:26:917 472 1c24 AU Successfully wrote event for AU health state:0
2016-04-17 08:52:26:918 472 1c24 AU Initializing featured updates
2016-04-17 08:52:26:918 472 1c24 AU Found 0 cached featured updates
2016-04-17 08:52:26:918 472 1c24 AU Successfully wrote event for AU health state:0
2016-04-17 08:52:26:918 472 1c24 AU AU setting pending client directive to 'Install Approval'
2016-04-17 08:52:26:919 472 1c24 AU Successfully wrote event for AU health state:0
2016-04-17 08:52:26:920 472 1c24 AU AU finished delayed initialization
2016-04-17 08:52:31:916 472 76c Report REPORT EVENT: {5B31053F-3E12-41B9-B9A8-E17CF4414D7F} 2016-04-17 08:52:26:918-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎April ‎18, ‎2016 at 3:00 AM: - Update for Windows 7 for x64-based Systems (KB3123862)
2016-04-17 08:52:41:920 472 1c24 AU Launched new AU client for directive 'Install Approval', session id = 0x1
2016-04-17 08:52:41:926 5564 b74 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
2016-04-17 08:52:41:926 5564 b74 Misc = Process: C:\Windows\system32\wuauclt.exe
2016-04-17 08:52:41:926 5564 b74 AUClnt Launched Client UI process
2016-04-17 08:52:41:943 5564 b74 Misc =========== Logging initialized (build: 7.6.7601.19161, tz: -0400) ===========
2016-04-17 08:52:41:943 5564 b74 Misc = Process: C:\Windows\system32\wuauclt.exe
2016-04-17 08:52:41:943 5564 b74 Misc = Module: C:\Windows\system32\wucltux.dll
2016-04-17 08:52:41:943 5564 b74 CltUI AU client got new directive = 'Install Approval', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
My System SpecsSystem Spec
.

17 Apr 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Simon,
from your posted log
The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎April ‎18, ‎2016 at 3:00 AM: - Update for Windows 7 for x64-based Systems (KB3123862)

Checking on the other error message

Roy
My System SpecsSystem Spec
17 Apr 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

can you also run this MS fixit,
http://support.microsoft.com/kb/910336/en-us#appliesto

and can i see a copy of the report from this
http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
17 Apr 2016   #6
simonmason

Windows 7 Professional and Home
 
 

I have two other updates in queue - I think they have been held up for the last couple of months because of the first one that is causing errors.

The first link took me to a windows XP page which said support had ended. I googled MS Fixit separately and ran it. It told me that it found nothing wrong.

Here is the log from the second link:

Thanks.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-72K3X
Windows Product Key Hash: Nxtg9D+2V+Tq1/nbFCZC8Led1CQ=
Windows Product ID: 55041-034-5842027-86894
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {1DB82A41-186B-4C51-BC2D-1A9B5B72A0A6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160317-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1DB82A41-186B-4C51-BC2D-1A9B5B72A0A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-034-5842027-86894</PID><PIDType>6</PIDType><SID>S-1-5-21-2188763423-2755290724-752893383</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="8"/><Date>20140523000000.000000+000</Date></BIOS><HWID>19530D00018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-034-584202-03-1033-7601.0000-0012015
Installation ID: 013636393831047045144696478935551553553602587631231921
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 72K3X
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/17/2016 3:16:38 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:3:2016 01:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAgABAAEAAQABAAAAAQABAAEAHKImUUbUBkSOk5R+ZAq0WUa/yPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
AAFT ALASKA OEMAAFT
SSDT PmRef Cpu0Ist
My System SpecsSystem Spec
17 Apr 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Simon,
from the last report
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7

from this link
https://www.google.co.uk/url?sa=t&rc...ESBtQZmdKVXeqQ

run the fix for that error code.

Roy
off out now back tomorrow
My System SpecsSystem Spec
17 Apr 2016   #8
simonmason

Windows 7 Professional and Home
 
 

I can see that this is not going to be easy!

I cannot find a fix for 0x00000000 at the link you sent?

As for the second error -
0x80072EE7 - the auto fix at that link said it didn't work on my version of windows. I then went for the manual fix - it gave instructions to remove any static IP address from my hosts file. I don't actually have any un-commented entries in my hosts file so there was nothing to do there.
My System SpecsSystem Spec
19 Apr 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Simon,
sorry about the delay
can you run this fixit.
http://go.microsoft.com/?linkid=9830262

and KB971033, note might allready be installed but will update anyway

and what are the 2 KB's (updates that are in limbo)

Roy
My System SpecsSystem Spec
19 Apr 2016   #10
simonmason

Windows 7 Professional and Home
 
 

There are three updates held up right now:

3080446
3093513
3123862

I tried outputting the detailed log of the utility you asked me to run but strangely it didn't show the errors that I saw on the screen, so I attached a screen shot.

Thanks.


Attached Images
Error 800B0100 when updating windows-screen-shot-2016-04-19-5.31.55-pm.png 
My System SpecsSystem Spec
Reply

 Error 800B0100 when updating windows




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