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Windows 7: Computer not upgrading to Windows 10 because of Activation Problem

17 Apr 2016   #1
chrspnny

& 64 Bit
 
 
Computer not upgrading to Windows 10 because of Activation Problem

Code:
Diagnostic Report (1.9.0019.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
   
  Cached Validation Code: 0x0
  Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
  Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
  Windows Product ID: 00359-OEM-8992687-00007
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {461A3A84-780D-479F-ABD4-DD33B48A225D}(1)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.160211-0600
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
   
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
   
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
   
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
   
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
   
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
   
  File Scan Data-->
  File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
   
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{461A3A84-780D-479F-ABD4-DD33B48A225D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2807023887-2595518366-327591974</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0703</Version><SMBIOSVersion major="2" minor="7"/><Date>20131030000000.000000+000</Date></BIOS><HWID>2CE53C07018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
   
  Spsys.log Content: 0x80070002
   
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
   
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800007-02-2057-7600.0000-1022015
  Installation ID: 017462553110600641023460897100373502590542947084782336
  Processor Certificate URL: SpcService Web Service
  Machine Certificate URL: RacService Web Service
  Use License URL: UseLicenseService Web Service
  Product Key Certificate URL: PkcService Web Service
  Partial Product Key: 9YQTR
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 16/04/2016 18:31:42
   
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: PASS
  Event Time Stamp: 2:26:2016 00:50
  WAT Activex: Registered
  WAT Admin Service: Registered
   
  HWID Data-->
  HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GG8v+po2rLCG0YyYvOQHoABx0LI9g==
   
  OEM Activation 1.0 Data-->
  N/A
   
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name           OEMID Value     OEMTableID Value
    APIC                                    ALASKA                                A M I
    FACP                                   ALASKA                                A M I
    HPET                                    ALASKA                                A M I
    MCFG                                 ALASKA                                A M I
    FPDT                                    ALASKA                                A M I
    SSDT                                    PmRef                  Cpu0Ist
    SSDT                                    PmRef                  Cpu0Ist
    SSDT                                    PmRef                  Cpu0Ist
    SSDT                                    PmRef                  Cpu0Ist
    BGRT                                   ALASKA                                A M I
I have recently inherited – literally, as my brother unfortunately died – a Windows 7 machine which appears to be a home/small trader build. There is no badging and Belarc identifies it only as an “Asus All Series”. Ominously, perhaps, there is no COA but it has Windows 7 Home Premium as OS which does download and install Windows Updates. As my brother lived several hundred miles away we rarely met and I know nothing of the history of the machine, but it does appear to work well.

I thought it would be good to try Windows 10 on it before I install that on my main machine but I am being told by the install programme that current OS is not activated so it will not install. However, if I right click Computer/properties this says that the OS is activated, which is what is really puzzling me.
It does not appear to have downloaded the Get Windows 10 update as the flag does not show in the task bar and I had to find the downloads myself.
MGADiagnostic above as instructed (I hope!)

Slui appears if I search for it but does not run.
If anyone has any thoughts on this I would be grateful. Has my brother been “sold a pup” (as far as I know he did not have the skills to self-build)? (If it makes any difference I’m in the UK so would need UK details if I need to contact Microsoft).


My System SpecsSystem Spec
.
17 Apr 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Chris,
Sorry to say, Yep it is a pup.
Although its partially activated, it wont go any further.
You have an Asus but with a different manufacturers motherboard, American Megatrends.
The type of licence on the comp, OEM, can only be genuine if both match, and the OS (W7) was installed when built at their factory.
There are indications that an exploit tamper has been used.

MS will just tell you to buy a genuine Version of 10, as they will consider yours as a counterfiet installation.

Roy
My System SpecsSystem Spec
17 Apr 2016   #3
chrspnny

& 64 Bit
 
 

Hi Roy,
Thanks for your prompt reply!!
I’m quite prepared to accept that it is a “pup”. However, I am puzzled by your comments about the motherboard as it actually physically (paintwork) identifies itself as an Asus B85M-G on the board. Belarc says the same, with the serial number as 131118967300199. Is all this evidence of the “tamper” that you talk of. (Belarc says UEFI: American Megatrends Inc. 0703 10/30/2013, whereas on mine the heading is “Bios”.
One of the reasons I was suspicious was that there was an (opened) W 7 HomePrem. disc also in my brother’s effects with a different licence key (and the COA sticker still on the packaging). Would it possibly be worth reinstalling W7 with this or would I risk losing completely what is currently a working machine? I assume there is no way that MS allow you to check the status of licence keys ……..??
Regards – and again thanks,
Chris
My System SpecsSystem Spec
.

17 Apr 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

If the packaging states either

OEM -- System Builder or
RETAIL.
Thats a whole different kettle of fish
Youll be good to go
(DO NOT PUBLISH THE CODE)


Regarding the motherboard -- Although branded ASUS its one of thier Standalone (retail) type, hence the different BIOS, which will not (likely) be found on a standard off-the-shelf type product you'd buy from Currys etc.
The two types of licence i mentioned above are specifically for this type of build

On the report you supplied there are 2 major indications of a non genuine install,
No slic table, which would be present for a standard off the shelf comps
The file mismatch shown on systemcpl.dll, which forms part of the validation process

Roy
My System SpecsSystem Spec
17 Apr 2016   #5
chrspnny

& 64 Bit
 
 

Once again I am in your debt for your patience!
The outer packaging (all packaging is card) says that “The software is intended for pre-installation on the hard drive of the fully assembled computer system, using the pre-installation tools”. The COA label says “Windows 7 Home Prem LCP for OEM software” .
There is nothing on the machine that I would want to keep – it had hardly been used – so if I set the BIOS to read the DVD drive will it automatically load, or are these “pre-installation tools” – whatever they might be - needed? There was also a drivers disc for the motherboard so that will also help!
I’ve never been quite sure how OEM licences work. Given that both the outer and inner packaging were open when they came to me, can I be sure that the licence is not already in use? Presumably if it is, MS will deny me access and I will need to buy a new OS?
Regards,
Chris
My System SpecsSystem Spec
17 Apr 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Chris,
Off out now
BUT google search
Windows 7 Home Prem LCP,

Roy
My System SpecsSystem Spec
17 Apr 2016   #7
chrspnny

& 64 Bit
 
 

Thank you sir. You do Capt. Jack (H. of course!) proud!!
My System SpecsSystem Spec
17 Apr 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Chris,
READ the whole post first, but work backwards, to improve your options

just noticed your running an old version of Mgadiag,
can you rerun it from here please, AFTER you changed the key, see para below
http://go.microsoft.com/fwlink/?LinkID=52012

From the info provided in your later posts, and i admit i have NOT heard of the LCP before,
i would try the other licence key you have
Control panel >> system >> change product key

The local no for MS activation is 0800 0188354,
I do not believe the first person you speak to will know about LCP versions, so ask them directly if they do, they should then pass you up the line to a more experienced person, you might get lucky thou and give you a new key


Roy
My System SpecsSystem Spec
18 Apr 2016   #9
chrspnny

& 64 Bit
 
 

Hi Roy,

Thanks for returning to my problem.

My Googling would suggest that LCP merely refers to the packaging (Low cost packaging - i.e. card, not DVD case etc.!).

Given that I know nothing of the history of the disc with the different key and that it was opened when it came to me (though as I said it does still have the COA label), at this point in time I am basically only concerned that if I change the licence key or reinstall windows with the "new" licence key I will disturb whatever tampering has taken place and as a consequence might end up (if the new disc is also "dodgy") with an unusable or un-updateable machine. If that is the case I think I would prefer for the time being to let sleeping dogs lie - at the moment, I have not got the spare funds to purchase Windows 10.

Your thoughts would be appreciated.

Regards,

Chris
My System SpecsSystem Spec
19 Apr 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Chris,
sorry for delay Mondays pub night+games.

Any non standard installation
ie oem System Builder/Retail will only ever give you 1 code.
The off the shelf comps, give you a generic code in built in the system, which most people dont know,
which is the one being reported in your Mgadiag, for an Asus, and a secondary "back-up", the 1 on the sticker attached to the comp.
You can change it to that, BUT i STRONGLY suspect it will still give you the same problem if you try to upgrade to W10.
note MS Very very rarely block unique codes.
dont rock the boat, but if you speak to MS in regard to an LCP install you could find out more.

Roy
My System SpecsSystem Spec
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 Computer not upgrading to Windows 10 because of Activation Problem




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