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Windows 7: KB976932 download not being used/recognized

17 Apr 2016   #1
billtate

Windows home premium 7 64 bit
 
 
KB976932 download not being used/recognized

I have Windows 7 Premium Home edition and I did a clean install twice. The service pack 1 KB976932 shows installed but is not on the updates list. It downloaded sucessfully. I cannot install IE 11 without this update. Please don't get over the head of this 73 year old! I have worked on this all day to no avail.


My System SpecsSystem Spec
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17 Apr 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hello Bill,
When you go Control Panel .>> system does it show Service pack 1 on the desciption.
Have you rebooted, sounds silly but its required

I hate Dell's, when you >>clean<< installed did you use the Dell recovery discs, if not what?.

Roy
My System SpecsSystem Spec
17 Apr 2016   #3
billtate

Windows home premium 7 64 bit
 
 

Thanks for the quick reply. No, the service pack is not shown and computer properties also does not show. Rebooted many times!
My System SpecsSystem Spec
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17 Apr 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

how did you clean install??

Roy
My System SpecsSystem Spec
17 Apr 2016   #5
billtate

Windows home premium 7 64 bit
 
 

I used the Dell installation disc. I did that teice because of this problem. All I have is IE8 and that is about worthless.
My System SpecsSystem Spec
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 KB976932 download not being used/recognized




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