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Windows 7: Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59

28 Apr 2016   #11
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello Roy,

So I completed the two instructions you gave me.

1- For the Registry Editor - I only had the same entries for the "LCID" and "Type". I add the other two to match and look the same as the post you referred me to. I then rebooted for safe measure (see the screen shot).

2- For the two "KB" updates you wanted me to hide - I can't hide them because they are already installed (per the Installed Update screen shots). Do you need for me to uninstall these Security Updates before moving forward?

Note: I still see the yellow error symbol on the English language pack. If this is an issue that contributes to my IE11 (9C59) issue, than I guess we will need to fix it. But if it does not contribute to my IE11 issue, then I can live with it for another time. The priority is resolving the IE11 issue.

Thanks,
ggee




Attached Thumbnails
Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-registry-editor.png   Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-installed-update-kb3124001.png   Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-installed-update-kb3004375.png  
My System SpecsSystem Spec
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01 May 2016   #12
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello forum,

Can I please receive next steps. I understand that there are time zone difference, as well as time needed to take a look at the logs. But it has been a full week (7 days) and I am still nowhere closer to resolving the issue of IE11 not installing on to my machine. I am now falling behind on work and school related matters. Yes, I know there are other browsers (I am temporally using Firefox for now). I there are specific reasons why I most also be able to IE11 installed again.

I am truly grateful for the help from the forum and its volunteers. However, this is still time critical for me.
Moving along, I don't understand how, if I already had IE11 installed through normal windows updates - why it would not reinstall again. I have made no changes to my machine since IE11 was originally updated, other than normal windows updates, that would prevent IE11 from installing again.

Please, I need to be able get this issue fixed as soon as possible. Anyone....., donations can be made.

Thank you for all your help so far.
ggee
My System SpecsSystem Spec
02 May 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi GGee,

Sorry bout delay Bank Holiday over here.

Uninstalling those 2 KB's, (newer versions are being referenced as problems), could clear the errors

AS your getting behind with your work.
I can can give you 3 options, That will not repair the error in situ, but are alternatives to get you back on track

A start-up repair - Startup Repair
note the above option also shows how to perform a system image re-install

A repair install - Repair Install


Upgrade to W10 from the GWX flag, if its there?, bottom right of toolbar


Before you attempt any of the above,
It would be a good idea to make a system image using Macrium or Acronis, both free.

Roy
My System SpecsSystem Spec
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02 May 2016   #14
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Installing a or more language packs will cause you to have to reinstall quite a few updates as most I've seen say so on the descriptions pages.

Reverting all you way back to ie8 was just insult to injury
Has this been used
https://www.microsoft.com/en-us/down...s.aspx?id=3132

I'll just add once I had this error but was fixed simply from going to msn.com and using the upgrade your browser message on it to upgrade to ie11
My System SpecsSystem Spec
02 May 2016   #15
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello Roy/TrashZone,

Thanks for the reply.
To answer your two questions:
1- I have not uninstalled the two KB's yet. You only asked me to "hide" them, and I was waiting for you to reply if I should specifically uninstall them. I will officially uninstall these two KB's, reboot, and then try to install IE11. I will report the results.

2- I have already tried to use the SURT. It was one of the first things I did, per the forum's instructions on starting a new post. I also posted the log results. I will rerun the SURT again, once I finish with item #1. I will report the results and any logs.

Thanks,
ggee
My System SpecsSystem Spec
02 May 2016   #16
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi GG,

Please uninstall them, as the error reported in your last Cbs log, showed them as being a problem.

MS have been issuing KB's that are causing user problems, and then updating the same No: to clear them,
not very user friendly.

Roy
My System SpecsSystem Spec
02 May 2016   #17
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello Roy,

I am posting this reply from IE11...., F#&%?$@
I'm not sure what got it to install, but I will retrace my steps here in hopes that it will help someone in the future.

1- Over the weekend, because I did not hear back from anyone, I decided to try one of the downloads that TownsBG mentioned in post #8. I followed the link he posted, then downloaded and ran the Windows Update Agent from the Microsoft Download Center (for All supported x64-based versions of Windows 7 SP1). It completed successfully and I rebooted. But I did not try to install IE11 at that point because I wanted to wait for official next steps. So I stopped there until today. It could be that this alone might have been the reason for IE11 installing for me today (or not).

2- Today I followed your instructions to uninstalled the two KB's (KB3124001 and KB3004375). I rebooted and made sure to Hide these updates, per your instructions, in order to prevent them from installing via windows update. I did not try to install IE11 at this point yet.

3- Because I uninstalled these two KB's, another Security Update showed up on windows update (KB3031432). I decided to Hide this one as well, in order to prevent it from installing. It is currently still hidden as I write this (see screen shot). Should I install it?

4- At this point I re-ran the SURT and SFCFix.exe tool. Both completed successfully and I saved the logs. I then rebooted for good measure. I attached the logs on this reply for your review.

5- I then installed IE11 via windows update. It downloaded and installed successfully. I rebooted and then there were some additional "important" windows updates that I need to complete. I installed these successfully and I rebooted (see screen shot).

So now I have IE11 again. Thank you for your help. I would still like to know what exactly was causing the issue. Maybe the last logs I have attached will reveal the reasons.

Please let me know if I should install the KB from #3 above?
Also, is there anything else that is still unresolved at this point? Anything on the logs that you feel we should still fix?

Thanks again. I was really biting my nails there for a whole week. But it worked.
You guys are the best.

ggee


Attached Thumbnails
Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-hidden-kbs.png   Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-ie11-updates.png  
Attached Files
File Type: rar CBS.rar (2.59 MB, 0 views)
File Type: txt SFCFix.txt (950 Bytes, 1 views)
My System SpecsSystem Spec
03 May 2016   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Wow a lot of language packs
Every security update released seems to say they need to be reapplied if a language pack is installed after.
My System SpecsSystem Spec
03 May 2016   #19
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi GG,
Glad your back on track,
NOW BEFORE YOU DO ANYTHING ELSE

Make a system image using 1 of the 2 progs i referred to in my last post,
Then you will have an up to date copy, which you can use at any time, and certainly wont take a week to correct. (note after you have installed any other language packs and thier required updates make another copy).

I suspect it was a combination of your action in running the windows Update agent change and hiding these 2 updates.

From the previous CBS log

Package_for_KB3124001~31bf3856ad364e35~amd64~~6.1.1.0, ApplicableState: 112, CurrentState:112
2016-04-27 23:58:47, Info CBS Session: 30515458_1141806010 initialized by client WindowsUpdateAgent.
2016-04-27 23:58:47, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

Package_for_KB3004375~31bf3856ad364e35~amd64~~6.1.3.1, ApplicableState: 112, CurrentState:112
2016-04-27 23:57:30, Info CBS Session: 30515458_371874369 initialized by client WindowsUpdateAgent.
2016-04-27 23:57:30, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2016-04-27 23:57:30, Info CBS Session: 30515458_372059916 initialized by client
WindowsUpdateAgent.
The above should not appear in your latest CBS log


After creating the >> 2nd system image <<, and a system restore point
Unhide the hidden updates and install them.
If they install correctly and IE11 still works properly, throw a party
Any problem encountered, run system restore if that fails use the system image and hide the updates.


Finally Update your system image on a regular basis.


Happy Surfing

Roy
My System SpecsSystem Spec
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 Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59




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