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Windows 7: Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59

25 Apr 2016   #1
gguevara

Windows 7 Ultimate x64 SP1
 
 
Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59

Hello,

I have a Win 7 Ultimate x64 SP1 machine. AMD dual core processor 2.4GHz and 4GB ram.
I already had IE11 on my machine for a couple of years (via normal updates). But it always ran kind of slow and clunky. My idea was to uninstall it in order to reinstall it again. That is when I discovered I couldn't install it again. I kept on getting the dreaded error code 9C59.

About a month ago I fixed this same issue on another machine (my wife's). However, her machine never had IE11, it only had IE10. For her machine I had to uninstall all IE updates and revert back to IE8. I ran some sfc scans and the SURT. I was then able to do a manual offline update to IE11. It worked for her machine. Then I noticed her IE11 ran much smoother than my IE11.

So anyways, I uninstalled IE11 and it reverted back to IE10. I tried to reinstall it but it failed. I tried to manually install all of the prerequisite updates for Win 7 x64. It said I either already had the updates or they were not needed. The install still did not work. I then uninstalled IE10 and IE9. So now I am back to the original IE8. I again tried sfc scan and SURT several times, but IE11 still does not install.

I know that every machine is different, and the causes for error code 9C59 are different almost every time. I was able to fix it on my wife's machine, but I have tried everything for my machine and it still does not work. Can you please help me with this. I need IE11 for both work and school reasons, so it is important that I get IE11 installed properly on my machine.

Here are the logs and screen shot of the error. The CBS folder is large so I think I will need to share it via Google Drive. I think this is because I ran it several times, and because of older historical logs in the folder.

All help will be greatly appreciated. For now, I am using Firefox. Please help me...
Here is the Google Drive link to the CBS.zip:
https://drive.google.com/open?id=0B8...XBwbThpYlZ1SDQ

Thanks,
ggee




Attached Thumbnails
Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-error-code-9c59.png  
My System SpecsSystem Spec
.
25 Apr 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Theres no way i can look at 1.3GB data on that doc.
Please post the last day's entries from windowsUpdate log please.

and d/l this prog to your desktop and run it (its safe please ignore any warning)
http://www.sysnative.com/niemiro/apps/SFCFix.exe
post those results as well.

Roy
My System SpecsSystem Spec
25 Apr 2016   #3
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello Roy,

Thank you for helping me. I really appreciated it a lot.
For the CBS logs, I removed all the old historical log. Now you should only see the logs from the last date I ran them (4/24/16).

The CBS.zip is much smaller now:
https://drive.google.com/open?id=0B8...U0tSm1ib1VqaXM

I also attached the result of the SFCFix.


Thanks,
ggee


Attached Files
File Type: txt SFCFix.txt (950 Bytes, 1 views)
My System SpecsSystem Spec
.

26 Apr 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi GGee,
that new file is still 3GB+ after extraction, please post the last day of the windows update log.
The SURT came back clean (sfc.exe)

Roy
My System SpecsSystem Spec
26 Apr 2016   #5
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hi Roy,

Ok... so what I did was make a copy of the original CBS folder (to keep as a backup copy).
Then I temporarily stopped the Windows Installer Services.
This then allowed me to deleted all the log files in the original CBS folder (including the CBS.log file).
Then I restarted the Windows Installer Services (which created a new CBS.log file).
So this pretty much left an empty CBS folder, with one current CBS.log file (in order to start fresh again).

I did a reboot, just for good measure.
Then I re-ran the SURT and it completed with no errors.
I also re-ran a new sfc /scannow (as usual it found some corrupt files it could not fix).
I did not attempt to install IE11 (I will wait for further instructions from you on this)

So now I can re-post the results in a much much smaller CBS.zip, and also re-post the SFCFix.txt from yesterday (I did not re-run this). I hope this helps and gets us started on the resolution.

Thanks for helping me on this.
ggee


Attached Files
File Type: zip CBS.zip (135.3 KB, 1 views)
File Type: txt SFCFix.txt (950 Bytes, 1 views)
My System SpecsSystem Spec
27 Apr 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ggee,

If you are >>only<< experiencing problems with the install of IE11, and as you use FF
It is not a pre-requisite and can be turned OFF via progs/features >> turn features on/off , a new window will open, uncheck IE.
REBOOT

IF you want to carry on, or let sleeping dogs lie, its up to you
Anyway back to the logs
3 sets of problems, which may all be cleared by the first instruction.

1 Its having trouble "smashing" a language pack change >> uninstall << any extras you have on your comp REBOOT

2 Access denied components hive compare your access rights with mine, screenshot.
run >> regedit >> click on HLKM >> click file top left >> another window will open >> right click on components >> all 3 entries should be ticked (1 dark 2 light)

AND i hope we havnt still got this one
Iassdo file corrupt.

After No 2, please copy/post the latest dated run of sfc scannow.

Roy


Attached Images
Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-compsec.png 
My System SpecsSystem Spec
27 Apr 2016   #7
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello Roy,

1- Yes, I definitely need to have IE11 installed again. I need it for work and school, thus it is important. As I mentioned above, it was already installed on my machine before. Then I uninstalled it in order to reinstall it because it always ran slow (since originally installed as a windows update).

2- Your instructions are too short and vague on details. Can you please be more specific going forward. I had to guess as to what you needed me to do. For example, for #1 - I'm not sure what you meant with "smashing a language pack" or how to uninstall it. I had to google search what I think you wanted me to do (I hope what I did was what you meant for me to do).

3- I noticed we are in different time zones. I am in the NYC area, and you are in the UK. In an effort to reduce the amount of time, because of our time zones and time gap between communications - can you please make sure to provide detailed instructions and screen shots if needed. In this way, we can reduce any questions or misunderstandings that will add another day of time gap.

I have attached the before and after screen shots of the language pack uninstalls, as well as the permission settings for the one user name that needed to be updated. I made sure to reboot before re-running the sfc /scannow (see attached log).

Please let me know what the next steps are.
(NOTE: please notice the yellow caution sign on the English language pack. Is this an issue?)

Thanks again for the help.
ggee


Attached Images
Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-display-language-before-uninstall.png Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-display-language-after-uninstall.png Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-before.png Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59-after.png 
Attached Files
File Type: zip CBS.zip (144.9 KB, 2 views)
My System SpecsSystem Spec
28 Apr 2016   #8
townsbg

Windows 7 pro 64-bit
 
 

Have you seen this thread? Try reply #2. http://answers.microsoft.com/en-us/i...c-781a8363e0b3
My System SpecsSystem Spec
28 Apr 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi GGee,
Smashing the language pack was the terminology used in the Cbs log.

As you had installed the language packs, i thought you therefor new where togo to remove them.

Regarding the error shown on the language pack, that would be caused by a registry change, read the 2nd to last post in this tutorial, you will need to check that yours matches his
https://www.google.co.uk/url?sa=t&rc...UwzSrV1CtvP0hQ

run >> regedit >> scroll to the following

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MUI\UILanguages]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MUI\UILanguages\en-US]
"LCID"=dword:00000409
"Type"=dword:00000091
"Version"=dword:00000000
"Mode"=dword:00000001



reviewing logs now

Please hide updates
KB3124001
KB3004375

Have you used any registry cleaner or tune up tools if so which
Roy
My System SpecsSystem Spec
28 Apr 2016   #10
gguevara

Windows 7 Ultimate x64 SP1
 
 

Hello Roy,

I have not used any registry cleaners or tools, other than what you have instructed me to use.
In the past I have used registry cleaners, but I stopped because I always heard they can cause issues in general (I'm talking several years ago).

So to answer your question - No, I have not used any tools on this issue besides the ones you have instructed me to use so far.

I will reply back once I complete your current instructions.

Thanks,
ggee
My System SpecsSystem Spec
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 Can't Reinstall IE11 on Win 7 x64 SP1 - Error Code 9C59




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