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Windows 7: Windows Updates (5/10/2016) - Most failed to install. Reason?

11 May 2016   #11
kwb737

Windows 7 Home Premium 64 bit
 
 

Don't feel lonely SPC 3rd. I cant install the updates either!


My System SpecsSystem Spec
.
11 May 2016   #12
spc3rd

Win 7 Home Premium x64 SP1
 
 

Greetings again TZ,

The image you posted matches what my own shows (except the image is the same one as my avatar here). I DID finally manage to run the sfc /scannow command using that right-click on "Run as Administrator" you mentioned. When it finished, it said there were some file corruption(s) or something like that, and it had (supposedly) fixed them. (See screenshot attached below).

I tried to look at the text file it created (shown in the red rectangle) to see the details, but the system is denying access. (See image below of what's shown at C:\Windows\Logs\CBS\...). I tried right-clicking on the file (CBS.log) to see if there was some option to open it as an Administrator, but there is nothing like that being shown. I have no idea of how to view the file's contents.

I did a System Restore using the restore point dated May 7, 2016.
After the restore process completed & the computer restarted, I tried to download/install just 3 of the 13 'Important' updates which WU says are available. After 45 minutes, the 'update progress %' still continues to remain at 0%.

Since I'm not seeing anyone else post here about having the same problem that I am, and I've tried everything that's been asked of me here in this thread......it would seem there must be something else going-on.

[EDIT @ 1:26 p.m.]: I just now noticed someone else has posted here, indicating they are experiencing the same problem.

Do you think it would help if I presented this issue in another forum as well, like BC, MBAM, etc, to see if anyone there is having this problem, and whether there is a resolution for it?
As mentioned earlier, I've always tried to avoid posting in more than 1 forum about the same issue. Unfortunately, I'm becoming increasingly concerned about this situation, to which there doesn't seem to be resolution.

My thanks again for your time and trying to help!



Attached Thumbnails
Windows Updates (5/10/2016) - Most failed to install.  Reason?-sfc-scannow-results.png   Windows Updates (5/10/2016) - Most failed to install.  Reason?-sfc-scannow-file-list.png  
My System SpecsSystem Spec
11 May 2016   #13
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Spc3rd,
Thats a huge sized log, i doubt any tool i have will be able to handle it.
Can you just copy/paste the last day entries.
can you also run the SURT tool KB
Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] from Official Microsoft Download Center

post the output from that as well please


Roy
My System SpecsSystem Spec
.

11 May 2016   #14
spc3rd

Win 7 Home Premium x64 SP1
 
 

Hi Torchwood,

Thanks for your reply.

Which log entries are you referring to...the Windows Update log in my OP, or something else?

Thanks again!
My System SpecsSystem Spec
11 May 2016   #15
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

the CBS log please

Roy
My System SpecsSystem Spec
11 May 2016   #16
spc3rd

Win 7 Home Premium x64 SP1
 
 

Hi Roy,

A couple of things here.

1. As mentioned in my reply #12 above, I am unable to open that CBS.log file to copy anything. The system displays a small "Access Denied" dialog box on top of a Notepad screen.

2. I downloaded that SURT application to my Desktop and ran it. It took considerable time for it to finish installing. Once it finished, I clicked on the button at the bottom right of the dialog box (which closed it), and nothing else happened. If it created any kind of log...I have no idea where to find it.

I then clicked on the program's icon on my Desktop to run it, and as I'm typing this, it just shows a small dialog box with a "Progress Bar" which says, "Searching for updates on this computer". It's still "searching" for over 40 minutes now.

I'm not understanding just what I'm supposed to do. Do I just let the program keep searching hour after hour, or cancel it?

Please advise. Thanks.
My System SpecsSystem Spec
11 May 2016   #17
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Pete,
Its in checksur.log, IM wondering if you can open it as you said you cant open CBS either.
Those 2 logs DO NOT usually have access restrictions.
Have you run an AV scan lately, if not please do so.


use the ESETon line version, and MBAM please enable rootkit detection in the dashboard.

Roy
My System SpecsSystem Spec
11 May 2016   #18
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
The tutorial also showed how on option 3
I personally can't read them but you'll be able to get it to your desktop regardless
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
11 May 2016   #19
spc3rd

Win 7 Home Premium x64 SP1
 
 

Hi Roy,

I've pasted below the SURT logs you requested. I had no trouble opening them. It's just the CBS.log file I can't open because access is still being denied. Scans were run earlier with my ESET Smart Security, MBAM, and SAS. All were negative.

======BEGIN SURT LOGS========

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-05-11 14:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 905
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-05-11 14:02

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 905
No errors detected

=========END OF SURT LOGS===========

I will go ahead & click the [CANCEL] button on the SURT dialog box still open on my screen and 'searching for updates on this computer'. It's been going for well over an hour and isn't doing anything. I'll be offline between 3:45 p.m. (U.S. EST) and 5:00 p.m., as that time period is when daily updates and scans are done by ESS and MBAM.
(I'll still be notified of any replies you make via my PopPeeper program).

Will wait to hear back from you on how to proceed in getting those Windows Updates installed.
Thanks again!
My System SpecsSystem Spec
11 May 2016   #20
spc3rd

Win 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Pete,
Its in checksur.log, IM wondering if you can open it as you said you cant open CBS either.
Those 2 logs DO NOT usually have access restrictions.
Have you run an AV scan lately, if not please do so.


use the ESETon line version, and MBAM please enable rootkit detection in the dashboard.

Roy
Hi Roy,

I ran an MBAM Rootkit scan around 2 a.m. yesterday morning and it was negative. Do you want me to run another one? If so, then it will be about 2 hours before it completes. Also, I already have the paid ESET Smart Security v9 installed on my computer. Scans with it have been negative.

Thanks.
My System SpecsSystem Spec
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 Windows Updates (5/10/2016) - Most failed to install. Reason?




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