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Windows 7: Windows Updates (5/10/2016) - Most failed to install. Reason?

10 May 2016   #1
spc3rd

Win 7 Home Premium x64 SP1
 
 
Windows Updates (5/10/2016) - Most failed to install. Reason?

Good evening everyone,

My issue is with today's 'Patch Tuesday' Windows Updates.

[System: Win7 Home Premium SP1 x64]. Computer is a standalone, not on any network, and used only by me.

Description of problem:

There were something like 14 - 16 important updates in today's batch. Most of them did NOT install. (Please see attached screenshots showing this + my current WU settings, at the bottom of this post).
NO error codes are being displayed. WU just keeps saying it is downloading updates. The 'download progress' remains at "0%" the entire time, however.

Resolutions attempted thus far:

1. Ran CCleaner, then tried to update again. No success.
2. Restarted computer 3 times, then attempted to update, without success.
3. UNCHECKED all updates except for 3, and tried updating just those 3.
Problem remains.
4. On the 3rd attempt, after waiting 15 minutes, I cancelled the download/installation.
5. Ran scans with ESET Smart Security (v9), MBAM Premier, and SAS. No issues were found.

My question: Is there an explanation for, & a resolution to, this problem?

The only potential explanation I could think of is the Windows Update servers are too busy???
(Don't recall having encountered this type of problem before).

Thank you for your for time and any help!




Attached Thumbnails
Windows Updates (5/10/2016) - Most failed to install.  Reason?-windows-update-settings.png   Windows Updates (5/10/2016) - Most failed to install.  Reason?-windows-update-failure-5-10-2016.png  
My System SpecsSystem Spec
.
10 May 2016   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
You try installing Net framework 4.5.2 and restart and try again,
https://www.microsoft.com/en-us/down....aspx?id=42642
My System SpecsSystem Spec
11 May 2016   #3
spc3rd

Win 7 Home Premium x64 SP1
 
 

Hi TZ, and thank you for your reply!

I did as you said, and was able to successfully install that Net Framework version you mentioned (The list of installed updates shown says it installed successfully). I then restarted the computer, and tried to install the remaining 15 updates. Unfortunately, I'm still having the same problem trying to install them. As I'm writing this reply, the update process I started over 1 hour ago is still running, but the '% complete' is continuing to show 0%.

I even tried restarting the computer again and removed the check-marks from all but 4 of the remaining 15 updates, and tried to download/install just those 4. I also did yet another restart after that one, and attempted to install just 1 update. The problem still continues.

*When I look at the Net Framework listing in the Control Panel > Programs and Features, it shows the "Installed on" date as being January 14, 2015, and the version shown is 4.5.51209.

**I also noticed that on the WU page in the Control Panel, where it shows the date/time when updates were last checked for, it is still showing "Yesterday at 2:47 p.m." (U.S. EST). In addition, beneath that, it shows the date when updates were last installed as also being yesterday at 11 p.m. (or thereabouts). Obviously, the info is incorrect.

I don't know what else to do. There is obviously something very wrong here, but I have no idea WHAT it is, much less how to resolve this issue to get those updates installed. If you have any other ideas on how I can fix this problem, please let me know.
(I'm going to bed now, and will shut this machine down until I get up in a few hours).

Again, I appreciate your trying to help me!
My System SpecsSystem Spec
.

11 May 2016   #4
Seffrid

Windows 7 Home Premium 64
 
 

Make sure the date and time are showing correctly on your computer.
My System SpecsSystem Spec
11 May 2016   #5
spc3rd

Win 7 Home Premium x64 SP1
 
 

Thanks for your suggestion, Seffrid.

System clock, date, time, etc are all correct. I just tried again to get those remaining 15 updates to download and install as mentioned in my OP. Unfortunately, the problem still continues.

Best regards,
My System SpecsSystem Spec
11 May 2016   #6
Seffrid

Windows 7 Home Premium 64
 
 

Have you tried installing them one at a time? Also, you seem to have a lot of duplicated updates in that list.

It's not uncommon these days for the update service to remain on 0% for some time when downloading, so I'd give it plenty of time and not interrupt the process by rebooting the machine other than when prompted to do so if, taken individually, the updates do start to install. I generally install my updates in batches of about 3 or 4 and it can take 10-20 minutes sometimes to get the process started although it can vary according to the time of day. As you say, the servers may be busy and my hunch is that some of the Windows 7 download hardware has been switched to Windows 10 which if true wouldn't help.

I hope you can get this resolved, if necessary by downloading and installing the updates manually from Miscrosoft rather than through the update service. Thereafter I would in any event recommend not installing the monthly updates as soon as they appear but instead waiting for a few days for any problem issues to be made known and fixed, preferably as advised by experts like Susan Bradley through her Patch Watch articles at Windows Secrets.
My System SpecsSystem Spec
11 May 2016   #7
spc3rd

Win 7 Home Premium x64 SP1
 
 

Thanks again for the info, Seffrid!

[EDIT]: Windows Update is now showing there are 13 Important updates waiting to be downloaded/installed. Last night it said 15.

Those duplicate entries you referred to seem to be occurring because of the multiple update attempts I've made. I'm not tech-savvy at all. Age/health have taken their toll on me and make it difficult for me to understand and do things I once could.

I have previously tried to install only 4 updates at one time - without success. I've also tried to install only 1 update - again, unsuccessfully. (I did so because I recall reading something in the not-so-distant past about doing updates the way you described).

You mentioned that it is not uncommon these days for the 'update progress %' to remain at "0" for some time. How long is too long...1 hour, 2, etc?

I will restart this computer again and attempt another update - letting it just sit here for 2 hours. I would think that should be more than sufficient time for the 'update progress %' to change at least some.
Can you direct me to where I can find that Microsoft update site to see if I can download the remaining 15 updates from?

Thank you again.
My System SpecsSystem Spec
11 May 2016   #8
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Once you restart run this
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
11 May 2016   #9
spc3rd

Win 7 Home Premium x64 SP1
 
 

Morning TZ,

When I tried to run the sfc /scannow command in the Command Prompt window, it tells me I need Administrator privileges to run it. I am already logged-in under my Admin account.

[EDIT @ 10:15 a.m.]: I tried running the net start trustedinstaller from the Command Prompt as well. The system gave me an "Error 5" and "Access Denied" response. I have also tried running that Windows 'Fix it' tool, then restarted the computer and tried to download/install those 13 updates. Still no luck.

I do not normally post in more than 1 forum about the same issue. However, in this case since this problem is continuing......do you think I should also post about this issue in another forum as well (e.g. Bleeping Computer, MBAM)?

Much obliged again for your help.
My System SpecsSystem Spec
11 May 2016   #10
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
The tutorial should of shown you need to right click the CMD or Command prompt listing and select Run as administrator when you open it.

Clearly you do have a user account permissions issue
Click the Start button and click on your users picture on the top right it might be a yellow flower
See what it says on the following page for your user account
Windows Updates (5/10/2016) - Most failed to install.  Reason?-user-account-admin.jpg


My System SpecsSystem Spec
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 Windows Updates (5/10/2016) - Most failed to install. Reason?




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