Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update gets stuck looking for updates

10 Jun 2016   #1
Slowpoke47

Windows 7 home premium 64-bit
 
 
Windows Update gets stuck looking for updates

Windows Update has become erratic, currently gets stuck in the "looking for updates" phase. I have followed the instructions on this forum titled "Windows Update Posting Instructions." Ran the SURT with no issues reported. The SFC scan came back clean as well. There are no error codes like the example shown, on the WU screen, but at one point there was a pop-up box (I believe in conjunction with Windows Update Standalone Installer) with error 0x8024001e which may or may not now be resolved. The MS Genuine Advantage Diagnostics Tool has not helped. Also along the way I was advised to install Hotfix for Windows KB947821, which I did. Compressed CBS file will not upload to this post because it is too large (about 6MB).

All this is way above my pay grade as a non-tech user, but I think I have followed the instructions correctly. Any wisdom greatly appreciated!


My System SpecsSystem Spec
.
10 Jun 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Slowpoke,
That error code usually infers malware.

For a start please D/L run Malwarebytes (free), uncheck the trial offer.
then in the dashboard check rootkit detection.

As a follow up run the
ESET on-line scan, (dissable your current AV)

Roy
My System SpecsSystem Spec
11 Jun 2016   #3
Slowpoke47

Windows 7 home premium 64-bit
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hi Slowpoke,
That error code usually infers malware.

For a start please D/L run Malwarebytes (free), uncheck the trial offer.
then in the dashboard check rootkit detection.

As a follow up run the
ESET on-line scan, (dissable your current AV)

Roy
Thanks for your response. I'll run the Malwarebytes as you suggest. But I do not know what ESET is. I am a non-tech user and my computer education is far from complete.
My System SpecsSystem Spec
.

11 Jun 2016   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

you can run Eset from this link

Free Virus Scan | ESET Online Scanner | ESET

Roy
My System SpecsSystem Spec
12 Jun 2016   #5
Slowpoke47

Windows 7 home premium 64-bit
 
 

Ran the Malwarebytes software, latest version. There was no mention of "rootkit detection" on the dashboard screen. The report came back clean.

Ran the ESET scanner, was called away from the computer after 30 minutes or so with the program still running. When I left it, there was 1 threat noted. When I returned all the info fields were black and the program seemed to have stopped. Then the ESET screen went blank. I do not know what the outcome of that was.

Today I tried downloading a single update again and WU still hangs on downloading. I plan to start MS Malicious Software Removal Tool on a full scan, which apparently takes hours.

Thanks for your input- do you have a followup?

Steve
My System SpecsSystem Spec
12 Jun 2016   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by slowpoke47 View Post
there was no mention of "rootkit detection" on the dashboard screen.
edit: I missed some info :-(

Select Scan from the top row of buttons.
Select Custom Scan from the middle large row of buttons.
That should make the bottom button say Configure Scan.

Select Configure Scan and make it look like the screenshot below.


Windows Update gets stuck looking for updates-mamb.png


My System SpecsSystem Spec
12 Jun 2016   #7
Slowpoke47

Windows 7 home premium 64-bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Quote   Quote: Originally Posted by slowpoke47 View Post
there was no mention of "rootkit detection" on the dashboard screen.
Attachment 387942
This is the screen that comes up.


Attached Thumbnails
Windows Update gets stuck looking for updates-malwarebytes-screen-shot.png  
My System SpecsSystem Spec
12 Jun 2016   #8
Slowpoke47

Windows 7 home premium 64-bit
 
 

Update- found an option for rootkits on the Settings screen, ran the scan. No threats reported in rootkits.
My System SpecsSystem Spec
12 Jun 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Slowpoke,
can you open your CBS log file
C>>windows>>logs>>cbs.
click on the >>top<< CBS entry, send to compressed zip, then upload it as an attachment.

Roy
My System SpecsSystem Spec
12 Jun 2016   #10
Slowpoke47

Windows 7 home premium 64-bit
 
 

Hi, torchwood,

An hour ago I set that computer to do a full scan with MS Security Essentials- likely to continue well into tonight. I'll post that file tomorrow. Thanks for the coaching!
My System SpecsSystem Spec
Reply

 Windows Update gets stuck looking for updates




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows update stuck, cant get the required updates to upgrade to 10!
I have an hp pavillion dv4 2112 tu running windows 7 home premium 32 bit. I want to upgrade it to win10 but i don't have the necessary upgrades to get it to upgrade on its own by the get windows 10 app. I read somewhere about the kb2952664 and the 3035583 updates and tried to install them via...
Installation & Setup
Windows Update stuck at Checking for updates?
I have a Toshiba T235D-S1340 running Windows 7 Home Premium version 6.1.7601 SP1 Build 7601 currently on my bench, trying to work out extreme slow-downs for a friend. While I have seemed to have solved the slow-down issues, when running Windows Update, it seems to just spin it's wheels...
Performance & Maintenance
Windows Update stuck at scanning for updates... forever
Hi This is Windows 7 SP1 Ultimate (32bit). Windows Update is not working. It is set to install updates automatically, yet it never does, and if I initiate a manual scan, it doesn't work either. It gets stuck at the stage "scanning for new updates". What I did so far: - Cleaned all the temp...
Windows Updates & Activation
Windows Update caught in loop (stuck at getting updates)
It seems that my Windows Update is stuck in a loop of getting the updates. I tried using a diagnostic executable available on Microsoft's website to fix the issue but it apparently did nothing. Does anyone know any other possible solutions?
Windows Updates & Activation
Windows Update stuck at checking for updates
I have installed Windows 7 starter on my netbook. Now it's time to update WU first said it had to update a component and seems it did correctly. After each boot, WU says "Check for updates for this computer" (I have it set to check but not download them) Windows Update is stuck at checking...
Windows Updates & Activation
Windows Update - Installs Same Updates On Shut Down - 0% Stuck
Ok over the past week or so windows has been installing the same 3 updates every night! Windows 7 Home Premium 64Bit So I checked to see if they failed and they were installed successfully! I have ran 3 different MS Fixit things to no avail. I have tried to update the PC manually however it...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App