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"windows not genuine" problems
I suddenly started getting the not genuine message and couldn't install updates any longer (error code 80080005). I noticed that my product key wasn't the same as the one on my laptop tag but when I tried changing it, it said it doesn't seem to be valid (which it is- I bought it as a return from BestBuy). I've tried every fix I can find online w/out success. When I tried slmgr.vbs /ato, it said the KMS service is unavailable. I've been using SLMGR -REARM but I only have 2 rearms left & still couldn't download or install updates anyways (I couldn't even install the system update readiness tool from MS), so I was thinking of maybe using WGA Remover from major geeks. On a side note, I've never been able to use any of Windows backup options except for being able to create restore points. I can't create a system image, system repair disc, or a full backup and gave up on that long ago after months of trying (I backup everything on a separate HD). Anyways, thanks for your help & here's my info:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4 Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI= Windows Product ID: 00371-868-0000007-85464 Windows Product ID Type: 1 Windows License Type: KMS Client Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {EE8BE6A0-DA9E-4203-A869-066E367CA25D}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_ldr.160317-0600 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229- 80041010_025D1FF3-230-1_025D1FF3-517- 80040154_025D1FF3-237-80040154_025D1FF3-238- 2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: N/A, hr=0x80070002 Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID> {EE8BE6A0-DA9E-4203-A869-066E367CA25D} </UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.0001010 0.1.0.048</OS><Architecture>x64</Architecture><PKey>*****- *****-*****-*****-GPDD4</PKey><PID>00371-868-0000007- 85464</PID><PIDType>1</PIDType><SID>S-1-5-21-1561050080 -463047551-159461617</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEB47GM</Model></SYST EM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1140Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20101006000000.000000+000</Date></BIOS>< HWID>69E03C07018400FC</HWID><UserLCID>0409</UserLCID ><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00) </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msp pid><name></name><model></model></SBID><OEM><OEMID>So ny</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotific ation/></MachineData><Software><Office><Result>109</Result>< Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-868-000000-03-1033-7601.0000- 3252015 Installation ID: 00342673201246500071355656783185269694507180292246614 0 Partial Product Key: GPDD4 License Status: Initial grace period Time remaining: 43080 minute(s) (29 day(s)) Remaining Windows rearm count: 2 Trusted time: 6/30/2016 3:17:24 PM Please use slmgr.vbs /ato to activate and update KMS client information in order to update values. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAIAAwABAAEAAQABAAAAAgABAAEA6GEIWxU/jJP6RVLHHu 50x0Yqd/ZYS05XzlVcXQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO MCFG Sony VAIO SLIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO
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