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Windows 7: Not Genuine error message Win7 Pro Retail

04 Jul 2016   #1
spoonleg

Windows 7 Professional 64 bit
 
 
Not Genuine error message Win7 Pro Retail

July 21,2015, installed windows 7 professional full retail. Bought new from Ebay seller so at time I ran MGADiag and it was confirmed Genuine.

All was fine until July 2 ( 7:2:2016 17:51 to be exact) when my desktop background went black and MS started popping up the message that my Windows 7 build 7601 is not genuine 0xC004F200.

1) tried system restore to 6/28/16 - failed 0x80070005. Then system restore to 6/24/16 which succeeded only in removing a silverlight update. I have spent HOURS searching your help site and the internet to no avail.

2) Found archived tech support on MSN whose p0xC004F200 problem was solved so followed all the steps he was told (except entering the COA # which I seem to have misplaced my orig box)

I cannot find in my update history, the patch from Dec 2014 KB3004394 which apparently caused this, nor do I find the PatchRepair KB3024777 which came out two days later.

3) Tried downloading KB3024777 directly from MS site but it won't install... no error msg, it just won't do anything after I hit "install" I understand that somehow Windows hides some of their updates so they cannot be found -

4] Went to System properties & entered my Keycode again which directed me to telephone activation, which failed.

Ran two or three more MGAD which interestingly show different results for ID: in that the end # in () is 3 and it was (1) on july 21 2015 and "Build lab" is different than the first time i ran it when it was deemed "genuine" pasted are newest MGAD and just a png snip of the one that verified it as genuine last year(didn't know how nor that I would need to do the "copy" :
Code:
 
 
 
Diagnostic Report (1.9.0027.0):
 
 
-----------------------------------------
 
 
Windows Validation Data-->
 
 
Validation Code: 50
 
 
Cached Online Validation Code: 0xc004c4a2
 
 
Windows Product Key: *****-*****-8VW88-C4WFQ-9TY6B
 
Windows Product Key Hash: xRJIIpUh+f7bICJGrzOdGt1vGoo=
 
 
Windows Product ID: 00371-845-8277551-85571
 
 
Windows Product ID Type: 5
 
 
Windows License Type: Retail
 
 
Windows OS version: 6.1.7601.2.00010100.1.0.048
 
ID: {94F4FB00-1EBA-4319-9535-B11CA5BB26CF}(3)
 
Is Admin: Yes
 
TestCab: 0x0
 
 
LegitcheckControl ActiveX: N/A, hr = 0x80070002
 
 
Signed By: N/A, hr = 0x80070002
 
 
Product Name: Windows 7 Professional
 
 
Architecture: 0x00000009
 
 
Build lab: 7601.win7sp1_ldr.160408-2045
 
 
TTS Error: 
 
 
Validation Diagnostic: 
 
Resolution Status: N/A
 
Vista WgaER Data-->
 
 
ThreatID(s): N/A, hr = 0x80070002
 
 
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
 
Cached Result: N/A, hr = 0x80070002
 
 
File Exists: No
 
 
Version: N/A, hr = 0x80070002
 
 
WgaTray.exe Signed By: N/A, hr = 0x80070002
 
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
 
 
Cached Result: N/A, hr = 0x80070002
 
Version: N/A, hr = 0x80070002
 
 
OGAExec.exe Signed By: N/A, hr = 0x80070002
 
 
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
  
Office Status: 109 N/A
 
OGA Version: N/A, 0x80070002
 
 
 
 
 
Signed By: N/A, hr = 0x80070002
 
 
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
 
Browser Data-->
 
Proxy settings: N/A
 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
 
 
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 
 
Download signed ActiveX controls: Prompt
 
 
Download unsigned ActiveX controls: Disabled
 
 
 
 
 
Run ActiveX controls and plug-ins: Allowed
 
 
 
 
 
Initialize and script ActiveX controls not marked as safe: Disabled
 
 
 
 
 
Allow scripting of Internet Explorer Webbrowser control: Disabled
 
 
 
 
 
Active scripting: Allowed
 
 
 
 
 
Script ActiveX controls marked as safe for scripting: Allowed
 
 
 
 
 
File Scan Data-->
 
 
 
 
 
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
 
 
 
 
 
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
 
 
 
 
 
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
 
 
 
 
 
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
 
 
 
 
Other data-->
 
 
 
 
 
Office Details: 
<GenuineResults><MachineData><UGUID>{94F4FB00-1EBA-4319-9535-B11CA5BB26CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TY6B</PKey><PID>00371-845-8277551-85571</PID><PIDType>5</PIDType><SID>S-1-5-21-3662381819-2302391705-1256642760</SID><SYSTEM><Manufacturer>Dell 
Inc.</Manufacturer><Model>Inspiron 1720                   
</Model></SYSTEM><BIOS><Manufacturer>Dell 
Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion 
major="2" 
minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>B3BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain 
Standard 
Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL 
 </OEMID><OEMTableID>M08    
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
 
 
 
 
 
Spsys.log Content: 0x80070002
 
 
 
 
 
Licensing Data-->
 
 
 
 
 
Software licensing service version: 6.1.7601.17514
 
 
 
 
 
Name: Windows(R) 7, Professional edition
 
 
 
 
 
Description: Windows Operating System - Windows(R) 7, RETAIL channel
 
 
 
 
 
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
 
 
 
 
 
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
 
 
 
 
 
Extended PID: 00371-00170-845-827755-00-1033-7601.0000-1852016
 
 
 
 
 
Installation ID: 018281074810069711940660457653874855050725653246812651
 
 
 
 
 
Processor Certificate URL: SpcService Web Service
 
 
 
 
 
Machine Certificate URL: RacService Web Service
 
 
 
 
 
Use License URL: UseLicenseService Web Service
 
 
 
 
 
Product Key Certificate URL: PkcService Web Service
 
 
 
 
 
Partial Product Key: 9TY6B
 
 
 
 
 
License Status: Notification
 
 
 
 
 
Notification Reason: 0xC004F200 (non-genuine).
 
 
 
 
 
Remaining Windows rearm count: 4
 
 
 
 
 
Trusted time: 7/3/2016 1:55:25 PM
 
 
 
 
 
Windows Activation Technologies-->
 
 
 
 
 
HrOffline: 0x00000000
 
 
 
 
 
HrOnline: 0xC004C4A2
 
 
 
 
 
HealthStatus: 0x0000000000000000
 
 
 
 
 
Event Time Stamp: 7:2:2016 17:51
 
 
 
 
 
ActiveX: Not Registered - 0x80040154
 
 
 
 
 
Admin Service: Not Registered - 0x80040154
 
 
 
 
 
HealthStatus Bitmask Output:
 
 
 
 
 
 
 
 
 
 
 
HWID Data-->
 
 
 
 
 
HWID Hash Current: 
QAAAAAIABgABAAIAAAADAAAAAwABAAEA6GGs4rVyehAGDOrGRoN2/6JwSEVCo4hZjB+jXY2ImNs/gPK5FvEqhQ==
 
 
 
 
 
OEM Activation 1.0 Data-->
 
 
 
 
 
N/A
 
 
 
 
 
OEM Activation 2.0 Data-->
 
 
 
 
 
BIOS valid for OA 2.0: yes
 
 
 
 
 
Windows marker version: 0x0
 
 
 
 
 
OEMID and OEMTableID Consistent: yes
 
 
 
 
 
BIOS Information: 
 
 
 
 
 
  ACPI Table Name    OEMID Value    OEMTableID Value
 
 
 
 
 
  APIC            DELL          M08    
 
 
 
 
 
  FACP            DELL          M08    
 
 
 
 
 
  HPET            DELL          M08    
 
 
 
 
 
  BOOT            DELL          M08    
 
 
 
 
 
  MCFG            DELL          M08    
 
 
 
 
 
  SLIC            DELL          M08    
 
 
 
 
 
  SSDT            PmRef        CpuPm
 




Attached Thumbnails
Not Genuine error message Win7 Pro Retail-microsoft-advantage-program-diagnostic-report.png  
My System SpecsSystem Spec
.
04 Jul 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hello Spoonleg,
You need a dose of KB971033.
Please download and run it directly from MS
then run the Mgadiag again please.

This may not clear another error currently showing in the report.
I suspect NOT.
Although i cannot find any other indicators, Its possible that the key you have, has been repeatedly sold via auction sites by one seller.
This has caused MS to block it.
I will know more after you reply.
(see this for posting instructions)
Windows Genuine and Activation Issue Posting Instructions

Roy


Roy
My System SpecsSystem Spec
05 Jul 2016   #3
spoonleg

Windows 7 Professional 64 bit
 
 
new MGAD after KB971033

Thanks Roy,

Had no time to get this done til now. Interestingly, I went into update to check if KB971033 had ever been installed - it had not but there it was, in my update list waiting to be installed.

I wondered about the ID having (1) at the end on my first (2015) MGAD and (3) on yesterday's. Does this mean the guy sold it to two other people after me?

And the "Build Lab" changing from 7600 to 7601, what does that mean?!

sorry, I might have accidentally sent this reply twice. I don't do much messaging or posting.



Code:
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows 
Product Key: *****-*****-8VW88-C4WFQ-9TY6B
Windows Product Key Hash: 
xRJIIpUh+f7bICJGrzOdGt1vGoo=
Windows Product ID: 
00371-845-8277551-85571
Windows Product ID Type: 5
Windows License Type: 
Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{94F4FB00-1EBA-4319-9535-B11CA5BB26CF}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla 
Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{94F4FB00-1EBA-4319-9535-B11CA5BB26CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TY6B</PKey><PID>00371-845-8277551-85571</PID><PIDType>5</PIDType><SID>S-1-5-21-3662381819-2302391705-1256642760</SID><SYSTEM><Manufacturer>Dell 
Inc.</Manufacturer><Model>Inspiron 
1720                   
</Model></SYSTEM><BIOS><Manufacturer>Dell 
Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion 
major="2" 
minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>B3BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain 
Standard 
Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  
</OEMID><OEMTableID>M08    
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, RETAIL channel
Activation ID: 
e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00371-00170-845-827755-00-1033-7601.0000-1852016
Installation ID: 
018281074810069711940660457653874855050725653246812651
Processor Certificate 
URL: SpcService Web Service
Machine 
Certificate URL: RacService Web Service
Use 
License URL: UseLicenseService Web Service
Product 
Key Certificate URL: PkcService Web Service
Partial 
Product Key: 9TY6B
License Status: Notification
Notification Reason: 
0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 
7/5/2016 5:20:42 PM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:2:2016 
17:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: 
Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
QAAAAAIABgABAAIAAAADAAAAAwABAAEA6GGs4rVyehAGDOrGRoN2/6JwSEVCo4hZjB+jXY2ImNs/gPK5FvEqhQ==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   DELL    M08    
  
FACP   DELL    M08    
  
HPET   DELL    M08    
  
BOOT   DELL    M08    
  
MCFG   DELL    M08    
  
SLIC   DELL    M08    
  
SSDT   PmRef  CpuPm
My System SpecsSystem Spec
.

05 Jul 2016   #4
Eric3742

Windows 7 x64
 
 

Did you change any hardware.
Once there are too many changes on the hardware, this may cause "Windows 7 build 7601 is not genuine"
My System SpecsSystem Spec
06 Jul 2016   #5
spoonleg

Windows 7 Professional 64 bit
 
 

Thanks for the input,

No hardware was changed or added. In the week before, RealPlayer insisted a new version be installed (which is now not working). Also, recently the network has been acting strangely: when I would get a system sound for opening a program & similar, the sound was playing on my husbands laptop. This has only been happening for about a month that I've noticed and the network has been set up (2 laptops and a desktop) for the year that I've had this Win7. Yesterday, ran across a fix for the "NOT GENUINE" error, stating
"..... this problem occurs when there is a lack of permissions on a registry key "HKEY_USERS\S-1-5-20" I hoped that the odd network stuff was sending MS a false indication that we were using this copy on my 3 network computers (which I am NOT- the desktop has Vista and other laptop has Win7 Pro 32 bit) I checked the registry and it appears to be as it should.
My System SpecsSystem Spec
06 Jul 2016   #6
Eric3742

Windows 7 x64
 
 

First, do uninstall that RealPlayer, as it might be a malware/spyware/virus that ask you to update.

Please most of users here like to make changes in the Registry file.
Do not do this method, and do not compare 1 registry to another registry. No 2 registry are the same.
All the alpha-numeric are codes which best is to leave it.

Even i, using Windows from the period before it was born (Win 3), i avoid tinkering the registry.
Many of the problems is due to careless in playing registry setting, reinstalling OS, install unknown software etc.

Most do not have this in mind, Malware, Spyware, Virus, etc are the main issue, to create chaos.

There is a software in Microsoft website for to check if your key is not genuine.

Something about having genuine Windows OS or not.
This is what i came across on this non genuine Windows.

Some non genuine Windows are not listed in the Microsoft.
Only about when too many users on activation are using exact same key.
This will be highlighted to Microsoft.
Then Microsoft will flag as non genuine.
When a non genuine Windows user &or computer, went to Windows update.
Microsoft will immediate flag that user's computer as non genuine Windows.

This is what i know when i did a test run.
Went to get an non genuine Windows OS, installed and activated without any problems.
Some months later, the Windows will hang on the Windows logo page and said the Windows is non genuine.


You are having a non Genuine Windows OS, when i read your post.

This is why i go to reliable retailer to get software as genuine.
My System SpecsSystem Spec
06 Jul 2016   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Spoonleg,
Removing Real Player, will not make any difference at'all.
As i said in my first post >> I suspect NOT <<
Your Mgadiag is clearly showing that MS are deaming your install as non-genuine.
Buying a key from an Ebay site is not recommended, as even if you check the key on purchase it does NOT ensure that it is genuine. Full checking may not occur until 90 Days later.

You mentioned earlier that you attempted phone activation.
Please try it again BUT let it ring until an operater answers, they will go thru the same proceedure
However ask them Directly if the Key has been activated previously, quote your approximate original installation date.
Either way this will confirm your OS status.
It will not hurt if you tell them from who you bought the Key, (especially if its a retailer), they MIGHT feel generous and offer you a new key, (w10!!)

In regard to your other questions -- 7600 = W7 -- 7601 = W7 service pack 1

>>>>> BEFORE you do any of the above <<<<

Has your computer recently been infected by Malware ???
If so its possible that this may be the cause
As you have Avast run a pre boot scan.

Roy
My System SpecsSystem Spec
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